Berger Chevrolet, Inc - Service Center
Grand Rapids, MI

671 Reviews of Berger Chevrolet, Inc - Service Center
Rewards Thanks for Berger rewards we got free mud flaps and insulation. They even took me to work and picked me up so I could get my vehicle. Thanks Berger yo Thanks for Berger rewards we got free mud flaps and insulation. They even took me to work and picked me up so I could get my vehicle. Thanks Berger you Rock. More
Baaaad costumer service Ended with more issues in my car. They were not willing to fix the problem they created. Had to go back more them 2 times to get it fix Ended with more issues in my car. They were not willing to fix the problem they created. Had to go back more them 2 times to get it fix More
Very knowledgeable staff I stopped in for an oil change , I was served immediately by a pleasant girl who assisted by answering questions and suggestions. If it is like this I stopped in for an oil change , I was served immediately by a pleasant girl who assisted by answering questions and suggestions. If it is like this experience every visit , I’ll definitely return. More
Vehicle Repair Process went quickly and smoothly. Good communication on the part of the advisor, I was informed of what was wrong and what needed to be done. Process went quickly and smoothly. Good communication on the part of the advisor, I was informed of what was wrong and what needed to be done. More
Service on car was good but ride to work was scary! Jeremy was my service person. He was nice. Wes was my driver for the shuttle. He was a nice guy but he needs to focus on his driving more and less Jeremy was my service person. He was nice. Wes was my driver for the shuttle. He was a nice guy but he needs to focus on his driving more and less on the social part of his job. He used his phone to google something while he was driving. He drifted a couple times in his lane. I was nervous driving with him. More
Quick and easy! Everything was taken care if for me, down to rental cars on site. There is a play area for my 3 year old while we waited, and they even pulled my car Everything was taken care if for me, down to rental cars on site. There is a play area for my 3 year old while we waited, and they even pulled my car side by side with the rental so I could switch the carseat with ease. More
Quick easy smooth Dustin was really engaging and made the whole process as smooth as possible. He even kept me updating even when he didn’t have any new information, wh Dustin was really engaging and made the whole process as smooth as possible. He even kept me updating even when he didn’t have any new information, which was awesome cause I felt like he genuinely cared about me! Really great service employee! More
2 hours for an Oil Change and Rotation Really slow as always. Waited over 2 hours for an oil change and rotation with an appointments. Really need to figure out their appointments so every Really slow as always. Waited over 2 hours for an oil change and rotation with an appointments. Really need to figure out their appointments so everyone is not waiting. Truck was dirty with hand prints all over it when I got it back. Whats up with moving the seat, lumbar, back rest, mirrors. More
Berger was Amazing! I brought my recently purchased Equinox to Berger because of a subtle creaking noise from the suspension. The service techs worked hard and isolated t I brought my recently purchased Equinox to Berger because of a subtle creaking noise from the suspension. The service techs worked hard and isolated the problem to a parking brake line which was rubbing on the frame. Small issue but a great relief to have this sound eliminated. Thanks to Jeremy and the service techs at Berger! More
RECALL I brought my Equinox in for a recall. We were told it could take up to 3 hours and offered to drop us off at the Mall or where else we wanted to go. I brought my Equinox in for a recall. We were told it could take up to 3 hours and offered to drop us off at the Mall or where else we wanted to go. We chose to stay. They brought us water and coffee and came to update us on the progress. We were on our way home in just 2 hours. More