Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Berger Chevrolet, Inc - Service Center
Grand Rapids, MI
672 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
672 Reviews of Berger Chevrolet, Inc - Service Center
Sort by
June 06, 2018
Poor workmanship The reason we chose to bring our car to Berger was because Berger did the work on it and it did not last. We will be filling a State of Michigan compl The reason we chose to bring our car to Berger was because Berger did the work on it and it did not last. We will be filling a State of Michigan complaint to look into this. More
by SANTASWORKSHOP
Verified CustomerEmployees Worked With
Alden Mcfee
June 06, 2018
Great experience I had my lease maintained and did a check on brakes. Everything went well. No issues. Car was ready when promised. Would go back again to have I had my lease maintained and did a check on brakes. Everything went well. No issues. Car was ready when promised. Would go back again to have service work completed. More
by DAVIDSPAYTON
Employees Worked With
June 06, 2018
great service, but thermos missing Everything went good but noticed my thermos was missing. Looked trough car, did not find it. Left message for Jonathan and haven't heard anything. Everything went good but noticed my thermos was missing. Looked trough car, did not find it. Left message for Jonathan and haven't heard anything. More
by CATNIPCJJ61
Employees Worked With
Johnathan Uredi
June 05, 2018
Service Reliability My Equinox has 68,000 miles and 5 years old and I have to do a major engine repair. We were planning to buy a 2019 Terrain next month, but it doesn’t My Equinox has 68,000 miles and 5 years old and I have to do a major engine repair. We were planning to buy a 2019 Terrain next month, but it doesn’t seem that you have the quality of vehicle my family needs. Service was good, but car not reliable. We’ll buy a different brand. Thank you. More
by R17P54@yahoo.com
Employees Worked With
Jeremy Anderson
June 05, 2018
Replace Traverse side molding on passenger side Got paint splattered on passenger side the plastic side molding (ran over a paint can) on my Traverse, had to replace the side molding. Work was comp Got paint splattered on passenger side the plastic side molding (ran over a paint can) on my Traverse, had to replace the side molding. Work was completed in hours. More
by BILLVPF.ORS
Employees Worked With
Collision Dept
June 05, 2018
Turbo Issues It took a while for them to come back to me with a diagnosis. Had I known it would take that long, I would have taken the shuttle home. Also, the TV i It took a while for them to come back to me with a diagnosis. Had I known it would take that long, I would have taken the shuttle home. Also, the TV in the lobby is WAY TOO LOUD. Other than that, they took care of me, appreciate the different areas you can wait, and the options for snacks and drinks. More
by KATELYN.HAGBOM
Employees Worked With
Adam Havens
June 05, 2018
My traverse service exoerience Well I didn’t give them the 5 stars because when I got my car back the passenger side rug was dirty from the mechanic grease shoes Well I didn’t give them the 5 stars because when I got my car back the passenger side rug was dirty from the mechanic grease shoes More
by MILANED51
June 05, 2018
On the fence I had some road trash stuck up under my vehicle and asked that it be removed during the service. It was not. If the vehicle is up on the hoist for a I had some road trash stuck up under my vehicle and asked that it be removed during the service. It was not. If the vehicle is up on the hoist for an oil change, wouldn't it make sense to take the trash off without being asked anyway? I had to go back in and ask to have it removed. The plastic was left on the seat and steering wheel both times the vehicle was brought back. This was my first experience with the service dept at Berger and I was not impressed. I don't know that I would recommend Berger to anyone as I am on the fence. How am I supposed to rate the quality of work? How do I know the oil was actually changed when your service department leaves obvious trash underneath my car? More
by HEATHERNEIL08
Employees Worked With
Johnathan Uredi
June 05, 2018
Berger Collision Center has amazing customer service I contacted Berger Collision Center on Tue 5/29/18 and spoke w/Jodi, explained that I needed a RH mirror painted and installed on my 2015 Camaro. She I contacted Berger Collision Center on Tue 5/29/18 and spoke w/Jodi, explained that I needed a RH mirror painted and installed on my 2015 Camaro. She told me that one of estimators would contact me Weds 5/30/18 with the details. Carrie called me promptly Weds and explained the process. We scheduled the work and had the mirror painted by Thurs and scheduled for install on Fri 6/1/18. I arrived for the install at 10:30 am and Alden greeted me and promptly took my car in for the mirror install. I waited less than 1 hour for the work, chatted with Carrie and Alden during the process and could not be happier with the experience. I would highly recommend Berger Collision Center to any one looking for bodywork. More
by BSMITH583
Employees Worked With
Jodi Vanderlaan, Carrie (estimator), Alden (estimator)
June 04, 2018
Fast service to get me back on the road I called ahead for a service appointment and when I arrived, my service consultant, Jeremy Anderson, met me and confirmed the vehicle concern which pr I called ahead for a service appointment and when I arrived, my service consultant, Jeremy Anderson, met me and confirmed the vehicle concern which prompted the visit. The repair was performed surprisingly quickly and also addressed another minor associated concern. The vehicle was brought up front and I was on my way again. More
by missinglink
Employees Worked With
Jeremy Anderson
