Bergey's VW of Wilkes-Barre

Service The Service Department did a great job. I waited in waiting area; and the vehicle was ready when promised. All items were addressed. Oh, your onl The Service Department did a great job. I waited in waiting area; and the vehicle was ready when promised. All items were addressed. Oh, your online web site for scheduling appointments needs some work. It is not possible to change an existing appointment without calling the servcie department. More

Cleaning created more work for me While I appreciate the little things like having the car washed after service, I have to raise a concern. Every time I’ve had my car in the exterior h While I appreciate the little things like having the car washed after service, I have to raise a concern. Every time I’ve had my car in the exterior has been cleaned as well as the floor mats and the windshield. The issue is that the floor mats are always put back in the car wet. But not just wet, with standing water in the pockets of the monster mats. And the car is generally serviced in the winter, so this most recent time I actually had ice cubes in the mats; I actually slid on them getting in and braking because they were iced over. And I always keep me windshield clean but whenever I get the car back it’s always dirtier and full of streaks. I know it seems petty but the floor mats posed a danger and it’s an inconvenience to have to clean my windshield again. Also, I was promised the vehicle would be done that day but I would pick it up the next. I had to arrange a ride to get it so it was important to know. I was told I would receive a phone call that day whether it was done or it would need more service. The vehicle was done in time but I never received a phone call. So my ride was placed on hold until I could speak with the dealership. More

no title I am pleased that Wyoming Valley Motors Service Center was able to service my car in an expedient manner. Service Manager Joe Allen was mo I am pleased that Wyoming Valley Motors Service Center was able to service my car in an expedient manner. Service Manager Joe Allen was most helpful in arranging a service loaner for me and scheduled the work to be done. I am pleased with the dependable service at Wyoming Valley Motors. More

Excellent Service Check-in was quick and easy. Car was ready when promised and nicely washed as well!! Will definitely go back again for any Mazda repair work. Check-in was quick and easy. Car was ready when promised and nicely washed as well!! Will definitely go back again for any Mazda repair work. More

Service Gary Stavish and the service team at Wyoming Valley Motors - KIA, are a pleasure to deal with. There is never a problem scheduling service, which is Gary Stavish and the service team at Wyoming Valley Motors - KIA, are a pleasure to deal with. There is never a problem scheduling service, which is prompt and professional. Keep up the good work! More

Excellent service. Everyone was very helpful and polite. The service was done timely and the service manager noticed that my inspection was due abd informed me of that. Everyone was very helpful and polite. The service was done timely and the service manager noticed that my inspection was due abd informed me of that. I appreciated the reminder. They even washed my car after the service was completed. More

Great Customer Service! I recently leased a new vehicle (KIA) from Wyoming Valley Motors and had a wonderful experience! The entire process was super simple and I know I left I recently leased a new vehicle (KIA) from Wyoming Valley Motors and had a wonderful experience! The entire process was super simple and I know I left with a great deal. I would highly recommend WVM KIA to anyone in the area looking for a new car. More

Great Team The team at WVM is always so understanding, patient, cooperative, concerned, polite and friendly when I go there. Joe Allen makes certain that everyt The team at WVM is always so understanding, patient, cooperative, concerned, polite and friendly when I go there. Joe Allen makes certain that everything is for my best convenience and makes things more bearable. Even the crew that cleans and moves my car are exceptionally friendly and accommodating. More

Amazing,great,awesome The staff was friendly,knowledgeable&accommodating (offering coffee,water & cookies) the waiting room & bathroom was clean and lastly they allowed all The staff was friendly,knowledgeable&accommodating (offering coffee,water & cookies) the waiting room & bathroom was clean and lastly they allowed all 3 of my dogs in the waiting room,they loved all the attention & employees loved seeing them.HOW AWESOME! 🐕🐕🐕 Thanks again More

Car trouble I had car trouble. I had called several dealerships/garages and they were full and not able to take my car. Wyoming Valley Motors took my car and said I had car trouble. I had called several dealerships/garages and they were full and not able to take my car. Wyoming Valley Motors took my car and said they would at least look at it and see what they could do. Not only did they get my car in they were able to get the issue resolved and get my car back to me in one day. More