Bergey's VW of Wilkes-Barre - Service Center

oil change I had an oil change and tire rotation and the service was quick and friendly. They needed to order a part to fix a sensor error so I am waiting on a c I had an oil change and tire rotation and the service was quick and friendly. They needed to order a part to fix a sensor error so I am waiting on a call to schedule another appointment More

Great Service I had a brake problem the day of going on vacation. The service guy fixed the car and got the car back to me the same day Thanks I had a brake problem the day of going on vacation. The service guy fixed the car and got the car back to me the same day Thanks More

Excellent service Had severe engine issue and received exceptional service and care. Was able to use loaner car until service complete. Everyone was very friendly and Had severe engine issue and received exceptional service and care. Was able to use loaner car until service complete. Everyone was very friendly and helpful More

Excellent service. I recently moved to Pennsylvania and this is the first time I need to bring my VW to be serviced. I went without an appointment and they were very fri I recently moved to Pennsylvania and this is the first time I need to bring my VW to be serviced. I went without an appointment and they were very friendly and accommodating. A nice final touch was a complimentary car wash and vacuuming. I’ll be back, surely. More

Service and replace recalled part. Everyone was so nice. They explained what had to be done and when done cleaned my car inside and out. They changed my oil and rotated my tires. This w Everyone was so nice. They explained what had to be done and when done cleaned my car inside and out. They changed my oil and rotated my tires. This was done in a little over 1hr. Thanks More

Hard to reach on phone. Do not take responsibilty for mistak I will forego the issue with my missing under shield since I cannot prove fault on the service department or kia roadside assistance. I will however t I will forego the issue with my missing under shield since I cannot prove fault on the service department or kia roadside assistance. I will however talk about the fact that every time I called I never reached someone until I left a voicemail. I can get around that once maybe twice. But out of maybe 6 phone calls I had only one was answered. Now lets get into the fact that when I picked up my vehicle after its Engine recall replacement i had an air dam, holding on by 2 clips, dangling off my front bumper hitting off the road on my way home. That is when i noticed my othering missing under shield. Then after a few days I find water in my headlight. The service department told me it was not their fault and they don't touch the headlights when swapping the engine. Okay, but when I checked over the rest of my car I noticed a few more things wrong. First it was seeing a bungee cord hanging off the AC lines next to my alternator and fan belt. That itself could have potentially damaged that entire charging system. Second was the hose clamps from my vacuum lines missing. That is not as bad as the bungee cord, but next to those clamps was a loose ground screw. I could not say for sure what that grounds for, but its still improper to leave it like that. Lastly I noticed transmission fluid leaking off one of my mounts. All these problems lead to my last visit in which I waited there an hour just to hear the same information I already had precious knowledge of. They told me they filled my trans fluid back up which I am thankful for, but did not even look for leaks at all? Overall I felt my experience there was rough and the service department lead me to think that I was just another person to get out the door as quickly as they can pull it in for service. This whole experience has deterred me from owning a Kia in this area. I ahve knly a few selected service centers, and it is my mistake thinking this dealership could provide the best. I hope this feedback helps benefit the service department and they prove me wrong in the future. I appreciate the minimum amount of service they provided, but the multiple issues outweigh the small amount of valued customer service I received. More

Professional and courteous Completed two recalls and minor service. Thought they would have it until the next day, got it back to me same day. Everyone was pleasant and profes Completed two recalls and minor service. Thought they would have it until the next day, got it back to me same day. Everyone was pleasant and professional. Tire rotation was free because i got the tires installed there a couple months ago, that was an added benefit. Finished it off with a car wash. Feels and drives great. More

Great technicians I made the mistake of taking my car to different dealership for diagnosis and in a way I'm glad because im now educated as to where I won't take my ca I made the mistake of taking my car to different dealership for diagnosis and in a way I'm glad because im now educated as to where I won't take my car. They found the problem ordered the part and fixed it very quickly. More

Inspection and alignment The service tech was top notch and paid attention to critical details on my alignment until it was perfect. Not an easy task on a 40 year old vehicle The service tech was top notch and paid attention to critical details on my alignment until it was perfect. Not an easy task on a 40 year old vehicle More

multiple visits After 2 visits within 2 weeks my vehicle was still not fixed. After requesting a loaner vehicle for what would be my third visit I was Told they have After 2 visits within 2 weeks my vehicle was still not fixed. After requesting a loaner vehicle for what would be my third visit I was Told they have none. I live 40 minutes away & have had to give up my vehicle plus makes 6 trips to this facility & find rides every time. Should not have to make 3 visits to have something fixed correctly. More