Berglund Chrysler Jeep Dodge Ram

Terrible customer service experience!! After numerous phone calls, I finally was able to have a recall repair completed on my Jeep Cherokee Trailhawk. When I arrived, I advised that my brak After numerous phone calls, I finally was able to have a recall repair completed on my Jeep Cherokee Trailhawk. When I arrived, I advised that my brakes had made a noise the previous day that sounded as if the pads might need to be replaced soon. I asked if it would be possible for them to do it when I dropped my car off and they advised that they'd take a look and call me to let me know what they find. My car was there pretty much the whole day and no one called me to let me know what they were gonna do with my brakes so I finally called that evening and was advised that my brakes and rotors were in terrible disrepair and that I would need to replace these immediately. I reluctantly agreed but figured that I shouldn't put it off. I did find it curious that I had just had my car there a month prior, in January, for an inspection and my brakes passed with flying colors. Not sure what happened in a month's time to make them in such disrepair. The next day, I stopped by to pick up my vehicle and asked the service person why my brakes had passed inspection if they were as bad as they said. The gentleman seemed genuinely annoyed by my question and pretty much just ignored me. The price I was quoted on the phone was significantly lower than the price that they actually ended up charging me. When I asked about the difference, I was told it was for "miscellaneous charges" and was offered no further explanation after asking what those charges consisted of. Really just wanting this experience to be over, I pay and am handed my car keys. Then I end up standing there and finally have to ask where my car is. I was told it was "in the back far lot" and then everyone turned their backs to me. They didn't even pull my car up for me, which is ridiculous. I had to go find my own vehicle in their lot after shelling out almost $600 for some repairs I probably didn't even really need. My advice is that Berglund needs to completely overhaul this service department, starting with upper management all the way down the service advisers. Because if they don't, I know I won't be the only customer who takes their business elsewhere. More

All around poor service at all levels. Took three months to get in for service. Once there was told to bring in the vehicle and it would be worked on and finished during the week. It was ev Took three months to get in for service. Once there was told to bring in the vehicle and it would be worked on and finished during the week. It was even look at until the following Monday when they learned that they didnt even have the correct parts! All around awful experience! More

Observation. We observed our car on the hydraulic life more unattended than attended time. What should have been a half an hour job took more than an hour. I was We observed our car on the hydraulic life more unattended than attended time. What should have been a half an hour job took more than an hour. I was told that my tires had 3/32 seconds of tread depth and was quoted a price for 4 tires, when I knew that only the front tires needed replacing and that I had just purchased the other two tire less than a year ago. More

GREAT CUSTOMER SERVICE! I went in for an inspection only, but after their thorough checkup realized I was due for an oil change AND a tire rotation. They quickly made all of I went in for an inspection only, but after their thorough checkup realized I was due for an oil change AND a tire rotation. They quickly made all of the additions work in a timely manner, and I was on my way. More

Airbag Charge Recall I have no complaints from the day the work was performed. The work was completed quickly and the car was left very clean. The staff was very friendly I have no complaints from the day the work was performed. The work was completed quickly and the car was left very clean. The staff was very friendly and professional. My only complaint is that it is hard to make a service appointment. You have to call several times because no one in the service department will answer the phone. More

Great reception and service Always professional , always respectful , always considerate . It is a no brainer to deal with Berglund !!! They take care of you . It is obvious they Always professional , always respectful , always considerate . It is a no brainer to deal with Berglund !!! They take care of you . It is obvious they appreciate your business . More

Great service! I dropped my car off for an oil change and tire rotation. They performed the services and called me to lethe me know I could come pick it up. Easy pro I dropped my car off for an oil change and tire rotation. They performed the services and called me to lethe me know I could come pick it up. Easy process and friendly staff. More

Heat not working properly I was extremely satisfied with the service I received. The job took approximately 3 weeks. However they identified 2 issues and I now have heat. I I was extremely satisfied with the service I received. The job took approximately 3 weeks. However they identified 2 issues and I now have heat. I feel that William Hunter kept in touch with me thru out the time until the issue was corrected. , I was very glad I had Will handling my service needs, More

2019 Jeep purchase Everyone was very nice and helpful. The Jeep I wanted had to be ordered and it came well before it was expected. It was all a very painless experience Everyone was very nice and helpful. The Jeep I wanted had to be ordered and it came well before it was expected. It was all a very painless experience. More

2 recalls Dropped off the night before. Was very please to pick up ahead of time. Bobby had my truck ready early for pickup! Very good service!! Dropped off the night before. Was very please to pick up ahead of time. Bobby had my truck ready early for pickup! Very good service!! More