Berglund Chrysler Jeep Dodge Ram

Replace rear camera Loretta was fantastic as usual. She is always reliable and very customer service oriented. She has a cheerful attitude and ensures quality service! I Loretta was fantastic as usual. She is always reliable and very customer service oriented. She has a cheerful attitude and ensures quality service! I wish all customer service was so positive! More

Vehicle oil change Very professional and friendly service. My car was purchased at another Betglund dealership but I will continue to frequent this dealership for servi Very professional and friendly service. My car was purchased at another Betglund dealership but I will continue to frequent this dealership for service and inspections. The service technician who checked me in was very helpful and friendly. More

Would not accept my coupon I came in on Saturday, January 26th to get an oil change. I brought a coupon with my for $26.95 oil change ( 5 quarts of oil and a filter included), o I came in on Saturday, January 26th to get an oil change. I brought a coupon with my for $26.95 oil change ( 5 quarts of oil and a filter included), once I arrived first thing at 730am, the gentleman told me to hold onto my coupon and give to the receptionist at check out, so I proceeded to wait then around 830am, it was time to check out, I walked up to the desk to pay and handed them the coupon only to be notified that the coupon did NOT apply to me since my vehicle took full synthetic oil. That was not addressed at the beginning when the employee seen me with the coupon, nor did the coupon state that it can’t be used with full synthetic oil. So after getting upset and frantic, a $15 discount was applied to the oil change which still made my total well over the amount I had in my head to pay. I should have paid around $40.00 total ($26.95 for oil, $15.00 for tire rotation), but instead I tried to get charged $97.00, I ended up paying over $70 for an oil change when I had a coupon, specifically addressed to me, for my new Jeep, a coupon that was invalid to use with what I used it for. I’m highly disappointed with Berglund over this small issue. It is a simple issue, that could have easily been resolved with accepting the coupon. It was mainly upsetting because I have very low income so the coupon would have greatly helped. I honestly do not remember the names of the employees who were working that day. Also, to add to the issue, once I had left, I was highly upset and called back to Berglund multiple times throughout the day, I kept getting transferred to “the manager” but yet not one person answered the phone for management not coukd I leave a voicemail; after calling for about the fourth or fifth time, I was finally informed that the service center had closed so a manager was not available. More

Great service but the recall caused other issues Loretta was a very personable and helpful advisor. The recalls were completed in a timely manner and in the time promised. But unfortunately somethi Loretta was a very personable and helpful advisor. The recalls were completed in a timely manner and in the time promised. But unfortunately something else has gone wrong or is amiss with the programming that was done during the recall of the transmission. I have taken the truck back today, January 27, to Berlin and spoke with Loretta and she is keeping the truck for an investigation. My one complaint is that it is almost a federal case to get a ride home because I live in West Salem, and the distance from the dealership to my home is a concern for the courtesy driver. And another case which this is not really Berglund’s issue, is that being the truck is in there for the second time For the same recall a loaner vehicle from Chrysler should be provided More

Item not repaired after three trips I have a 2014 charger with a noise under car when u let off gas and a grin at low speeds.other mechanics tell me it the transmission or torque convert I have a 2014 charger with a noise under car when u let off gas and a grin at low speeds.other mechanics tell me it the transmission or torque converter .berglund dodge says they can’t find it or hear it. The power train warranty runs out in 4500 miles so they don’t want to repair. This vehicle has been in their shoppe three times for this problem. I just want it fixed! More

Driving Record: 1.9 Million Miles I have been a Ford man all my life, beginning in elementary school and culminating with my first car purchased in May 1964, a '65 Mustang. Since then I have been a Ford man all my life, beginning in elementary school and culminating with my first car purchased in May 1964, a '65 Mustang. Since then i've purchased / driven a number of Ford products but switched to a 2007 Dodge Grand Caravan and begin having service performed at Berglund Chrysler Jeep Dodge. I drove the Caravan 140,000 miles and traded for a 2012 Chrysler T&C, also service by Berglund. After 138,000 miles i traded for my current 2017 Pacifica in January 2018. I've had great experience with my Chrysler vans and in particular the service provided by the technicians at Berglund Chrysler Jeep Dodge. Very friendly, listen to customer's description (even when the customer doesn't know about which he speaks), and technically competent service. More

Walt, Jason and Donnie I really like these guys and feel like they are my friends. They have my best interests in mind. When buying autos I tend to be a little unsure about I really like these guys and feel like they are my friends. They have my best interests in mind. When buying autos I tend to be a little unsure about my needs and they have convinced me to make the best choice without making me feel like I need to buy the most expensive and I can't forget about the finance department. He made it happen! More

Oil Change and Rotation Good service, but they never reset my oil change indicator light. It would be excellent if they would reset my light. The people are nice. Good service, but they never reset my oil change indicator light. It would be excellent if they would reset my light. The people are nice. More

Sales Experience I had an excellent experience in buying my new Jeep. Donnie Shelton was the Sales Consultant and he was knowledgeable about the product, professional I had an excellent experience in buying my new Jeep. Donnie Shelton was the Sales Consultant and he was knowledgeable about the product, professional, friendly, patient & courteous...I would buy a vehicle from him again. More

Best Place to get a new Ride!!! Patrick is the man! Traded in my old Jeep and got a new brand new 2019 Jeep, Love that new car smell!! Thanks Patrick probably the best experience I h Patrick is the man! Traded in my old Jeep and got a new brand new 2019 Jeep, Love that new car smell!! Thanks Patrick probably the best experience I have had at a car dealership. More