Berglund Ford
Salem, VA
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548 Reviews of Berglund Ford
Great experience when in for scheduled maintenance. Michelle Sigmon is a pleasure to work with. She adds a level of customer service previously lacking in the service department. Great communication s Michelle Sigmon is a pleasure to work with. She adds a level of customer service previously lacking in the service department. Great communication skills and she demonstrates a desire to make sure customer is comfortable, informed and cared for. More
Quick service I was in and out in 40 minutes! I was only having my truck inspected but when I got to the waiting room there were alot of people and I thought I woul I was in and out in 40 minutes! I was only having my truck inspected but when I got to the waiting room there were alot of people and I thought I would have to sit there a long time but that was not the case. I was 10 minutes early so the actual appointment only took 30 minutes. More
Outstanding in customer service & quality of work Johnny was extremely helpful during check-in. Service was provided quickly and was high-quality. I would definitely recommend Berglund to family, fr Johnny was extremely helpful during check-in. Service was provided quickly and was high-quality. I would definitely recommend Berglund to family, friends and neighbors! More
Bad service Just had an oil change and came home to find oil leaking and two shop rags left on the engine. This was after the last oil change where I found it was Just had an oil change and came home to find oil leaking and two shop rags left on the engine. This was after the last oil change where I found it was short one quart of oil. We have also requested tire rotations twice in the past and marked our tires and found that they were not done and had to have it redone. Have had the truck a little over a year and every time we have had service there have been issues. More
Great Services. Freindly Staffs. I enjoyed my visit. Everyone here is really friendly and they helped me upon my needs. I know I'm in a good hand. I love my Mazda CX3. Thank you so much Everyone here is really friendly and they helped me upon my needs. I know I'm in a good hand. I love my Mazda CX3. Thank you so much More
My experience I can honestly say from the time I went to the dealership until I left was a fantastic adventure. Service will be the reason I will keep coming back. I can honestly say from the time I went to the dealership until I left was a fantastic adventure. Service will be the reason I will keep coming back. I will refer every one to go and feel the experience More
Good experience. Good experience, however a long process to get paperwork done. Would like to have talked to guy that drove the truck to see if any issues. Good experience, however a long process to get paperwork done. Would like to have talked to guy that drove the truck to see if any issues. More
Jaden was great to work with! Jaden understood what I was looking for and what I needed to get out of my trade. I would highly recommend Jaden and Berglund! He and Paul explained Jaden understood what I was looking for and what I needed to get out of my trade. I would highly recommend Jaden and Berglund! He and Paul explained everything thoroughly and processed the quickly! More
Very prompt service! Not like before!! The staff was friendly and courteous Took care of my service very promptly while I waited. Checked over everything and let me know if I needed anyth The staff was friendly and courteous Took care of my service very promptly while I waited. Checked over everything and let me know if I needed anything else!! More
Professional Salesman john was,very understanding ,everyone was very patient and professional, I especially am appreciative, to all that were evolved in the purcha Salesman john was,very understanding ,everyone was very patient and professional, I especially am appreciative, to all that were evolved in the purchase of the truck,for it was purchased under very unusual circumstances,I was overwhelmed with shock, but everyone I spoke with were very congratulatory!!! The man who helped with the Bluetooth devices was very valuable and helpful also ,thank you, Daniel christoff More


