Berglund Ford

Customer Care and Service I have taken my vehicle to Berglund several times and unfortunately never had a good experience there. The service team is not very friendly or reass I have taken my vehicle to Berglund several times and unfortunately never had a good experience there. The service team is not very friendly or reassuring on when my vehicle will be finished each time I've had it serviced there. I've had to call multiple times to ask, not have someone call me (except this last time in which the young lady at the front made an effort to call and let me know- she was very pleasant). There was one time I was without my car for a week and not given a loaner car because I did not purchase my vehicle there. I also had to call each day to get an update on where things were because it was taking so long and felt like they were in no rush to get my car back to me and did not care that I had no way to get around. Each time I have taken it there, the problem was never fixed and I have ended up bringing it back months later or to another dealership in hopes I would receive better customer care and service-which I have. I have stopped going for convenience with you all because you are the closest to my home and gone with other places to get better results in the service and customer care department. The next day after receiving my car back from you all I traded it in because I have had several problems with that car over the past year and a half that you all have not been able to fix after reassuring me that it was fixed. I cannot relay on a ford or your service. More

New Ford Edge purchase It was a real pleasure working with Randy Bivens when Trading vehicles. He put up with a lot of mind changes. We changed our minds several times whe It was a real pleasure working with Randy Bivens when Trading vehicles. He put up with a lot of mind changes. We changed our minds several times when selecting a new vehicles and he was always willing to help us decide on which vehicle and the options we wanted and didn't want. More

Great Mazda Experience The dealership did a great job of presentation and followup. Sam Edmonds , the salesperson, was very attentive and made sure I was taken care of. The The dealership did a great job of presentation and followup. Sam Edmonds , the salesperson, was very attentive and made sure I was taken care of. The Service and maintenance presentation was informative and well done. All in all, the sales team and management did a great job. More

service my oil was changed and all of the other details were done at my convenience with out an appointment because i was in Salem for a doctors appointment. my oil was changed and all of the other details were done at my convenience with out an appointment because i was in Salem for a doctors appointment. More

had a glove box repaired Everyone was very nice and helpful. Jaden goes above and beyond to help even after you purchase a car. I would highly recommend Jaden for all of your Everyone was very nice and helpful. Jaden goes above and beyond to help even after you purchase a car. I would highly recommend Jaden for all of your car purchases! More

Johnny Mason I had used Johnny for years and he is the main reason I continue to deal with Berglund Ford/Mazda. I hope to continue to drive a ford and use Mr. Maso I had used Johnny for years and he is the main reason I continue to deal with Berglund Ford/Mazda. I hope to continue to drive a ford and use Mr. Mason for ALL my service needs. I cannot stress enough the he is my reason for your dealership. I also recommend him to any friends needing service or questions. Don Charlton More

Low pressure high quality sales representative Sam was very courteous during our test drive and purchase of th Mazda MX-5. His knowledge of the vehicle and Berglund services made the purchase a ple Sam was very courteous during our test drive and purchase of th Mazda MX-5. His knowledge of the vehicle and Berglund services made the purchase a pleasant experience. More

Great service Staff is friendly, courteous and competent I would highly recommend them. I took my truck there for a recall and they fixed it in a timely manner Staff is friendly, courteous and competent I would highly recommend them. I took my truck there for a recall and they fixed it in a timely manner More

Quick and Painless Intake The Mazda service center got me in quickly for a recall-related repair on my Mazda 6. I was dreading having to sit around waiting for them to do intak The Mazda service center got me in quickly for a recall-related repair on my Mazda 6. I was dreading having to sit around waiting for them to do intake, and was anticipating a mound of paperwork. I was through intake in about 10 minutes and picked up my car same day when I was called and told it was ready. The whole experience was quick and painless. More

Excellent Service and Facilities I made an appointment for 7:30am and when I arrived, they greeted me and took my truck in right away. They had a wonderful waiting area, and my truc I made an appointment for 7:30am and when I arrived, they greeted me and took my truck in right away. They had a wonderful waiting area, and my truck was finished sooner than promised. Well done! More