
Berglund Luxury Auto
Lynchburg, VA

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422 Reviews of Berglund Luxury Auto
Treated like an important customer I always get treated so nicely here . And in addition to working on my car , they gave it a wash that was unbelievable — especially since I had such a I always get treated so nicely here . And in addition to working on my car , they gave it a wash that was unbelievable — especially since I had such a dirty car after the pollen and bugs of the season— it looked like new . I can tell that you love my car, as much as I do. Thank you!! More
Helpful friendly staff Very easy to set up appointment for service. Clean, open, airy facilities. I had flat on my run-flat tire and I was able to quickly order a replacem Very easy to set up appointment for service. Clean, open, airy facilities. I had flat on my run-flat tire and I was able to quickly order a replacement tire and get it installed. Several other services were performed along with tire replacement (40K mile services) and Randy Mills insured all were performed to suit my schedule. Very professional. More
Vehicle Maintenance The service department is very professional. I never feel pressured to have additional work performed and I can count on things being done right the The service department is very professional. I never feel pressured to have additional work performed and I can count on things being done right the first time. Whether it’s a small or large repair, I always feel valued and welcomed. More
Have repairs done on recall items Super helpful accommodating and professional I would recommend this particular dealership Loaner car was also very nice Have worked with Randy Mill Super helpful accommodating and professional I would recommend this particular dealership Loaner car was also very nice Have worked with Randy Mills many times also very helpful More
Service appointment Very professional and easy to deal with. Always take care of our needs as soon as possible. We have never had a bad experience at this Dealership. Very professional and easy to deal with. Always take care of our needs as soon as possible. We have never had a bad experience at this Dealership. More
Excellent Service Service was completed in a timely manner. Service manager was very professional and respectful of my time. I wouldn't hesitate to have my car servic Service was completed in a timely manner. Service manager was very professional and respectful of my time. I wouldn't hesitate to have my car serviced here again. More
Great Customer Service & Professionalism At Its Best! From the moment we were browsing the car lot to purchase a vehicle, we were greeted with a friendly hello. There was considerable time and attention t From the moment we were browsing the car lot to purchase a vehicle, we were greeted with a friendly hello. There was considerable time and attention to detail that was given by the salesperson in order to purchase the car along with negotiating a fair price of the BMW. Even within 5 months after the vehicle was purchased during the Winter there was a problem with the A/C unit this Spring, and the salesperson, James Matt Slay, made sure to research to see how to fix and resolve the A/C unit issue. Great professionalism was exercised by the salesperson at all times and there was always friendliness, courteousness, and kindness bestowed upon towards the customer. More
Excellent service Very happy with the excellent service I received. Service manager familiar with the software update(s) my car needed and called me to let me know app Very happy with the excellent service I received. Service manager familiar with the software update(s) my car needed and called me to let me know approximately when the job would be completed. A loaner was provided while car was being serviced. More
Service The service I received was excellent, but a little pricey for an oil change. Everyone was willing to listen and gave the service I needed.. The service I received was excellent, but a little pricey for an oil change. Everyone was willing to listen and gave the service I needed.. More
Outstanding customer service Outstanding experience. Responsive, timely, thorough and flexible. I was kept informed of progress, problems analyzed well, got use of a loaner car. V Outstanding experience. Responsive, timely, thorough and flexible. I was kept informed of progress, problems analyzed well, got use of a loaner car. Very well done. More