Berglund of Bedford Ford Buick GMC

Outstanding service. Excellent service. I appreciated the salesman’s explanation of the vehicle. He explained different aspects of our new vehicle and arranged for a follo Excellent service. I appreciated the salesman’s explanation of the vehicle. He explained different aspects of our new vehicle and arranged for a follow-up appointment to detail the vehicle. More

Great customer service Mr. Lotts was great at helping get my car serviced quickly to be able to get to work on time. Really appreciate the customer service Mr. Lotts was great at helping get my car serviced quickly to be able to get to work on time. Really appreciate the customer service More

Beyond angry I always try to add something positive before the negative. So I will lead with the fact that they did manage to complete the state inspection without I always try to add something positive before the negative. So I will lead with the fact that they did manage to complete the state inspection without issue and placed the sticker appropriately and straight. On with the rest..... It started with total disrespect to me when I came into the service center to ask about the TPMS light. The warning light had come on when the temperature dropped. Between the nasty attitude and the feelings that I was being dismissed (Eddie), I regretted even walking in the door. I was having an issue with my speaker as well so I set up an appointment. So, issue 1, TPMS light... Hubby checked tire pressure and it was extremely low in all tires. Interesting since I had just had an oil change less than a month prior and that is one of the things they are supposed to check. Obviously they did not. Problem is bow resolved on my own. Issue 2, speaker in drivers side. OMG, the speaker was replaced. Great.... except they TRASHED my door!!! Scratches, gouges and ripped leather. I guess they thought I wouldn’t notice. I am meeting with the manager today so hopefully it will be resolved. But I am tied to the dealer since I am still under warranty (it is only a year old). More

Oil Change / Tire Rotation I work with Eddie in the service department and he has always been professional and courteous. He called to let me know when my car was complete and I work with Eddie in the service department and he has always been professional and courteous. He called to let me know when my car was complete and that everything was ok....great service from a great professional...he's a keeper! More

Tire rotation efficiency My wife car was serviced for a fire rotation. Satisfactory experience and received good news my 2010 fusion way overdue passenger air bag recall may My wife car was serviced for a fire rotation. Satisfactory experience and received good news my 2010 fusion way overdue passenger air bag recall may finally be coming to an end in 2/25/2019! More

GREAT SERVICE. GREAT SERVICE BUTONLY ONE SMALL ISSUE! ONE OF MY VALVE STEM CAPS IS MISSING. EITHER THE TECH FORGOT TO PLACE IT BACK ON TIRE OR IT WASNT THGHTENED ENO GREAT SERVICE BUTONLY ONE SMALL ISSUE! ONE OF MY VALVE STEM CAPS IS MISSING. EITHER THE TECH FORGOT TO PLACE IT BACK ON TIRE OR IT WASNT THGHTENED ENOUGH. WOULD LIKE TO GET ANOTHER OR MAYBE HE FOUND IT AT THE END OF THE DAY. THANKS. More

Great job Stacy and her professional staff did great with both vehicles and finished on time. The correct oil etc. were used. I had a quick vehicle pickup and Stacy and her professional staff did great with both vehicles and finished on time. The correct oil etc. were used. I had a quick vehicle pickup and friendly staff. More

Awesome salesperson Kayla Webster was the most awesome person to do business with! She was very patient and understanding about my purchase of my car. I would highly reco Kayla Webster was the most awesome person to do business with! She was very patient and understanding about my purchase of my car. I would highly recommend this dealership to anyone in search of a car or truck. Check them out. More

Car Service Work They did an outstanding work on our 2006 Chrysler Van. We needed an inspection, and oil change. They had to do a brake job on the front. You all nee They did an outstanding work on our 2006 Chrysler Van. We needed an inspection, and oil change. They had to do a brake job on the front. You all need to give Eddie a raise. He is very good at what he does for your company. More

Car Service Work The service work on my Ford Fusion was outstanding. I am very thankful for the work you all did my my car. Thank so much for your service. The service work on my Ford Fusion was outstanding. I am very thankful for the work you all did my my car. Thank so much for your service. More