Bergstrom GM of Neenah

Good evening Tim I am writing to share our experience recently with Bergstrom of Neenah and your Audi shop in Appleton. My son 18 bought his 1st car from your Neenah store on Friday June 23. A 2013 Aud recently with Bergstrom of Neenah and your Audi shop in Appleton. My son 18 bought his 1st car from your Neenah store on Friday June 23. A 2013 Audi A5 $20,000 ish with $5000 cash down. Tyler Terry has been absolutely amazing- and trying to help all he can . 7pm on Friday the day he bought it…. The check engine light come on - he parks the car for the weekend and calls the store on Monday…. They get it in - say they can not fix it that it needs to to the Audi shop in Appleton…. They look at it on Wednesday June 28. They give him a list of everything that is wrong and tell him they can not get it in till July 11th to fix it… So we take it in on July 11- and here we are today August 9…. Still no car- my son has a full time job- we make it work with out a car till July 19 when they give me a rental… he can’t drive it because he is not 21… so now he has my car…. The car was supposed to be done last week… no go On Friday August 4- I was told it was not done- could not get the timing correctly, that it take 2 guys to do it and they don’t have the time and this car is not the high priority…. Not sure why it is not a priority- they have had it for a month, I am using one of your few rentals - I would think you want to get it out but I am not a mechanic. That brings us to today…. I have called 4 time left messages asked to talk to any human…. And I have been put on radio silence. At this point we are all so frustrated- this is supposed to be an exciting time for my son- he saved and bought the car he loved, and now at this point why would he even want it - he had for all of maybe 4 days he could drive it - Over all crap experience. Long story short - he would really like his car back and obviously fixed correctly- clearly this car should have never passed your guaranteed inspection …. (And yes I know that we are not footing this bill to fix it but I have heard the rumblings of how much Appleton is charging Neenah …. So is that why it is not done… isn’t this one company) Thank you for your time and the opportunity to share my experience- PART2 August 17th -Well given I have not gotten any sort of response… the story continues- Car was returned to us on Tuesday August 14 Today August 17 Check Engine light comes on again …. Told we have to bring it in again to get checked… Which I totally understand but we’re not gonna go another month and a half without a car. The last bill, which we did not have to pay for I recognize was over $12,000. At what point do you guys make this right and just buy the car back and give him his money back? I know I’m not gonna get a response, but at least I can have documentation for the Better Business Bureau. Hope to hear from somebody who will actually talk to me and give me answers or attempt to make this right other than telling me to be patient. I think we have succeeded that PART 3 Now it is the fuel pump system - they offer to buy the car back -Not without 1st trying to sell in a more expensive car with a longer loan- and somewhere in their math the $5000 cash he paid is gone in the new numbers- August 22 we got his cash back- but the bank has not gotten theirs- More

I came to Bergstrom from another service center. Bergstrom saved me thousands on repairs I did not need according to the other dealer. Thank you so much. I will come to you from now on. Bergstrom saved me thousands on repairs I did not need according to the other dealer. Thank you so much. I will come to you from now on. More

My vehicle was repaired promptly as runs as good as before the accident. The only delay was due to "supply chains" which also affects the opening of the new bridge in Menasha, repairs to the existing before the accident. The only delay was due to "supply chains" which also affects the opening of the new bridge in Menasha, repairs to the existing bridge in Oshkosh, and our food supplier for my part time job. More

My assigned rep never contacted me about diagnosis after 4.5 hours. Never talked to him or seen him but Irving was very good. Work was done nicely. 4.5 hours. Never talked to him or seen him but Irving was very good. Work was done nicely. More