Bergstrom GM of Oshkosh

I just purchased a used vehicle and had a wonderful experience. They literally held the door open for us as we arrived for a test drive. The purchasing process was smooth, every employee was kind and experience. They literally held the door open for us as we arrived for a test drive. The purchasing process was smooth, every employee was kind and helpful, but especially my Sales Advisor. When he discovered the title was missing and he could not sell it to me that day, he quickly found a solution and offered to deliver the vehicle to my home (over an hour away) as soon as it was available, which was the next morning. I am so impressed with the customer service! More

Check engine light came on in my 2019 GMC Terrain. Code reader at Advanced auto said issue with cylinder 4. Took car to Bergstrom GMC and told them the code. They verified that the ceramic on spark pl Code reader at Advanced auto said issue with cylinder 4. Took car to Bergstrom GMC and told them the code. They verified that the ceramic on spark plug in cylinder was broken off and recommended replacing all four plug. When I got the bill they changed me $149 for diagnostics that I got done free at Advanced auto and told them the problem. Then they changed me $30 BS fee that they explained as shop supplies. NEVER take your car to this dealer except for warranty work that is 100 percent covered. I said I wanted to get a call from the Service manager Jeff but over 2 weeks later I never did. Talked with Donnie today and he talked with Jeff who would do nothing. More

I’ve been with Bergstom for probably 40 years and satisfied until the lat couple of visits. The last before this visit was $209 for an oil change and to fix an electrical problem with my trailer plug satisfied until the lat couple of visits. The last before this visit was $209 for an oil change and to fix an electrical problem with my trailer plug that kept blowing fuses. I told them I had the extended warranty but they told me that info was upfront and they couldn’t check to see. Hence, $209 for my oil change and fuse replacement they couldn’t find the cause of. I took it to Westside tire and they fixed it in 15 minutes no charge. Now I took it to Bergstroms last week ( only because I had a Chevrolet/Onstar notice that I had an engine transmission. They told me it would be $149 just to read the code?????? It turns out that I had a faulty heat sensor for the transmission. Good news was no charge for reading the code because it was covered under the drive train warranty. Bad news is that I was there over 2 1/2 hours for the oil change, tire rotation, new wipers, and reading the code. The only reason I went to Bergstroms and not Westside was only because of the code. Otherwise, Westside CARES about their customers, tire rotation is free and I’m out of there in 30-45 minutes. I own a business and I can have my employees put all the nice, and fluff on a customer promise. But If I, my employees don’t deliver on their word, I’m out because someone down the street will deliver. As I have said, I have purchased a gazillion vehicles from Bergstroms. Always because of my comfort and satisfaction. But times change, customers don’t. Loyalty is earned not deserved. Up front pricing is a joke which can be seen by anyone with high school math. The original relationship between a repeated buyer and a salesman who was actually a sincere friend are gone. I was operations manager for UPS for 23 years and I knew the game but my genuine sincerity with my employees made me a superstar. No xxxxxxxx, no lying to anyone was my rule and my success. I’m sorry, I don’t mean to bad mouth anyone. You have fantastic employees, a vision, and the desire to be the best. But unfortunately not everyone has that desire or motivation to be the best! Best wishes and still a dedicated customer. Thomas Herbert More

Quick easy check out good communication friendly salesperson facility was very clean got what I wanted salesperson facility was very clean got what I wanted More

Bergstrom GM did an exceptional job for us. We worked with Dustin and he went above and beyond for us. This was no simple sale, We had a lease that was being bought out by myself, and then a ne We worked with Dustin and he went above and beyond for us. This was no simple sale, We had a lease that was being bought out by myself, and then a new car purchase by my mother, lots of paperwork back and forth, license plate changes, etc. but Dustin made it easy for us! He took full control and let us sit back and relax while he completed each task to finalize our sales. Thank you Dustin for your great job! We will always recommend Berstrom Cadillac and Dustin Crane. More

Steve Helphrey was our sales person, after turbulence with other Bergstorm location we were able to finalize our purchase with him. The customer service provided by Steve is outstanding. He answered all with other Bergstorm location we were able to finalize our purchase with him. The customer service provided by Steve is outstanding. He answered all our questions and made sure that the car we bought was in perfect condition. If you are looking for someone to treat you like top buyer this is your guy! Thank you Steve we’ll refer you to everyone who is looking to purchase a vehicle. More

Working with Jennifer Hollenbeck. She is the most competent and hard working Customer Servixe person I’ve ever dealt with. Answered all my questions, got me all the info I requested. Certainly she is competent and hard working Customer Servixe person I’ve ever dealt with. Answered all my questions, got me all the info I requested. Certainly she is over the top when it comes to customers being #1. Highly recommend her when you are car shopping. More

Greatest customer service ever. They put the customer first. Called to tell me we have rebates coming yet. Thank you first. Called to tell me we have rebates coming yet. Thank you More

GREAT service and response to need I moved to the area two years ago and bought my first car at Bergstrom Oshkosh. A year later, I needed to trade it in for another, much bigger car for I moved to the area two years ago and bought my first car at Bergstrom Oshkosh. A year later, I needed to trade it in for another, much bigger car for hauling kids all over the state. I needed a dependable car, one where I am not in the shop every 3 months, but I am a new teacher and money is tight with 4 kids, a student loan, and life expenses. The manager, Mike, took the time to sit with me and list all the must-have features I needed, list what kind of miles I drive, and list how much room I would need for equipment and suitcases. He then turned me over to Cody Oleson, one of the nicest, most down-to-earth sales reps I've met. He also reviewed the list of what I needed and gave me many choices. He was incredibly patient as I drove *all* the choices and brands and made him sit in all the seats to rate the comfortableness and roominess of the second and third rows (I have very tall kids). He was such a good guy about it and never hesitated to help me, answer my weird questions, or give me the extra information I needed about my top three choices. Financing was easy and quick!! I was well taken care of and I felt great with my decision to buy. Thank you everyone for such great service! Sincerely, Tanya (Appleton) More