Bergstrom Hyundai of Green Bay

My salesman James was very professional & understanding. He even scheduled an appointment with me, after the sale, to review the car features. He even scheduled an appointment with me, after the sale, to review the car features. More

I found my representative very friendly, informative and knowlegable. The dealership had what I was looking for right on the lot. My only issue with the dealership was the time it took to buy the vehicl knowlegable. The dealership had what I was looking for right on the lot. My only issue with the dealership was the time it took to buy the vehicle. After one hour of getting details, a test drive and quotes with Chris, the representative, I was ready to sign papers for the vehicle. It took three more hours before I could drive it off the lot. I felt that was an excessive amount of time, especially with being asked to leave for lunch, or sit and wait for one hour. I felt the vehicle should have been sent for detailing immediately upon my decision to purchase, not after we completed all the paperwork. With the two hour round trip we made to get to your dealership, six hours of my day was used, just to buy the vehicle. I was also told my credit check was not back after over one hour of the paperwork completion. I have excellent credit. I find this unusual. Plus, the detailer found a chip in the windshield, so now I must make the trip again, to get it fixed. So far, I love my new Hyundai, Tuscon. I just hope the dealership will make changes to make the experience much more streamlined and enjoyable for the next customer. More

Jacob our salesperson was awesome… really took his time with us to go over everything. Overall he made it a great experience with us to go over everything. Overall he made it a great experience More

Great facility. I had another appointment at a different car lot later in the day and the service and pricing I received, I cancelled that appointment and bought a I had another appointment at a different car lot later in the day and the service and pricing I received, I cancelled that appointment and bought a new car. Working with Noah was great. There was no pressure to buy. He answered all the questions I had. Was able to drive my car home the same day More

Professional and Knowledgeable, fast reliable service. Very pleased. Service was fast and waiting area was extremely comfortable. Very pleased. Service was fast and waiting area was extremely comfortable. More

I went there to look at a new Hyundai Santa Cruz. I worked with Noah. There were no high pressure attempts to buy. Noah was very familiar with the vehicle that I wanted and that helped a lot because I worked with Noah. There were no high pressure attempts to buy. Noah was very familiar with the vehicle that I wanted and that helped a lot because I am a senior citizen and needed it. Noah answered all my e-mails in a timely manner and was pleasant to work with. The sale went smooth and the vehicle was spotless and ready to pick up at the time I requested. I haven't any complaints about this dealership. I hope their service department is just as pleasant to work with if i ever need it. More

Zac McKeefry is always great to work with. Our purchase got a little complicated - totally on us - and he was understanding and professional. Our purchase got a little complicated - totally on us - and he was understanding and professional. More

Made the process very easy, Brandon was awesome to work with and went above and beyond. Highly recommend. with and went above and beyond. Highly recommend. More

Very nice facility and friendly staff. My salesman Brandon was very knowledgeable and new the vehicle I purchased. My salesman Brandon was very knowledgeable and new the vehicle I purchased. More

The salesman was extremely pushy. I live 3 hours away and he kept on messaging me that the vehicle would not be around by the time I was able to get there on the Saturday, this was on I live 3 hours away and he kept on messaging me that the vehicle would not be around by the time I was able to get there on the Saturday, this was on a Tuesday. I offered to put money down in order to hold it until I could make it down but he insisted that I make the trip that night or the next night. When I was able to make it he had no information about the vehicle and kept apologizing for not knowing anything about the car. Kept repeating that it is an amazing vehicle and a great deal. Yet didn’t know anything about it. We were there for over 3 and a half hours. They tried to get me the lowest value on my trade, an Infiniti QX 30. Jd power had a trade in value on my exact vin for over 16k. They wanted to give me 12k for it. Was able to talk him up to 13k and he said that was a great deal. He produced two KBB trade values and the one was for 13,700 and still went 13k. All he wanted to do was make the sale and push us out. Not happy about the way this place was run. Will not go back here ever again. Also tried to add on 2 thousand dollars worth of add ons into the lease even after I asked him to take them off. He apologized then presented the revised lease for me to sign and they were still on there. Then he apologized again and we had to repeat that we did not want those two more times before they were removed. More