Bergstrom Kia Oshkosh

Excellent dealership to work with. Honest and upfront prices. Will be returning to purchase future cars. prices. Will be returning to purchase future cars. More

Wow! Can you say, screwed? These people really don't care about helping you out. Brent was the worst car dealer I've ever dealt with. He didn't care what so ever. Well it all started about a year ago when I about helping you out. Brent was the worst car dealer I've ever dealt with. He didn't care what so ever. Well it all started about a year ago when I bought my 2008 Kia Sedona in for a check engine light. I have brought it in before a few years earlier at the same place for what turned out to be a blown head gasket. It was fixed, great! Fast forward a couple of years later, another blown head gasket. The van was done. I was introduced to Brent, a sales guy at Bergstrom Kia. Real slick and shady. I had a bad felling to begin with. In short, even though the Kia van was toast, they still stuck me with a $550 dollar bill for work that had nothing to do with the blown head gasket. Ended up trading it in for a 2013 Toyota Sienna with a chipped windshield. He said they would fix it. Nope! And they ended up tacing on the $550 dollars i my new payments for the Toyota Sienna. There a lot more to the story but I don't have the time. I should have done more homework and research before, but lesson learned. More

Should have stayed local Been a month so far. Still don't have the loan finalized. I have the car. No antenna. They have told me multiple times they have sent the antenna. No Been a month so far. Still don't have the loan finalized. I have the car. No antenna. They have told me multiple times they have sent the antenna. No follow through. I was told I was receiving gift cards for all my inconvenience it's been 2 weeks haven't seen those either. Begged me for perfect rating on their survey (which they never did email to me). I keep calling and following up to get them to move on things and nothing. They were supposed to have ordered personalized plates for me. The next thing I knew I got paperwork for that sent to me, they hadn't actually done that either. The price was included in the car, but for the extra $15 I just sent it in my self to the DMV without sending it back to Kia. Who only knows how long that would sit on a desk before actually getting taken care of. So far they have ran our credit twice because it has been over 2 weeks. Pretty soon they will have to run it the 3rd time if they don't get the paperwork sent out to me soon. It has not been a good experience. It's still not over, and every day is more irritating because nobody really seems to care. More