Bergstrom Toyota of Oshkosh

Ignore the billboards about client service/experience! Ignore them because they're just not true when it comes to this dealership. We'd previously had an awesome experience with Steve Franzen at this d Ignore them because they're just not true when it comes to this dealership. We'd previously had an awesome experience with Steve Franzen at this dealership when buying a new Sienna. We returned because of that experience. This time -- it was a totally different deal. It was the end of the month and the pressure was on to close sales. We were patiently waiting for a settlement from State Farm as the Sienna got totaled in an accident. After negotiating a deal on a new car and offering to put money down, the sales folks got antsy as month end approached. On the last day of the month, we still didn't have cash in hand from State Farm. The sales manager Mr. Vong informed us that he had goals to meet and we needed to pick up the car that day -- or he was putting it back on the lot. Apparently the deal we'd negotiated meant nothing and they just couldn't wait any longer --- because they had goals to meet and sales to make! Great customer service from Mr. Vong! NOT! More

After asking to verify price, it was, then was not. I found a car I wanted online, contacted them to verify the price, one person thought it was correct, but wanted to verify and have a sales manager ca I found a car I wanted online, contacted them to verify the price, one person thought it was correct, but wanted to verify and have a sales manager call me back with confirmation. So far, so good. Sales manager calls me, confirms the price I saw online was accurate, and we move forward. He was going to review my trade information for an estimate (to be confirmed in person during my visit) and call me back. Instead, several hours later, i got a call that they in fact could NOT honor that price, that it was a mistake. He felt bad, but did nothing to offer amends. This is why I asked for them to CONFIRM the price before we moved foward. The price was confirmed, I secured a loan at my credit union, and had arranged to take a day off from work to go get the car this week. This would be the EASIEST deal they had all month. But, instead, it's become a negative experience. In my business, if we make a mistake, we suck it up and honor it, and move on, having learned from it. ***Update*** A sales manager did finally call me to try and patch things up. They offered a small concession off of their listed price, but it wasn't enough to make it happen for me. At least they tried something. So, still not a glowing experience, but they worked to correct their mistake. He's going to see if he can find me something that might work. I increased my "star" rating for them in relation to the update. More

Fast Fair Friendly This is a very helpful dealer and they are fair on pricing. The shop is clean modern and has the latest technology to get the job done right. I high This is a very helpful dealer and they are fair on pricing. The shop is clean modern and has the latest technology to get the job done right. I highly recommend them. More