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Berkeley Honda

1.4

9 Lifetime Reviews

2600 Shattuck Ave, Berkeley, California 94704 Directions
Sales: (866) 208-1931

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9 Reviews of Berkeley Honda

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September 10, 2017

"dishonest rude "

- Donald Trunmp

I swear to God my comments are true and not faked - Do not go to their service department! It is a LIAR! I wished I could give them a NEGATIVE -5 star! I scheduled an oil change and tire rotation some time ago. I came back after a whole afternoon waiting to pick up my car and the tires were never ever rotated. And the face-thick-like-a-wall advisor told me that he saw the technician rotated tire - a total lie! The front wheels were dirty(because near the engine) before I came in and still the same when I picked it up- this clearly showed the tires were NEVER rotated. The "generous" advisor suggested coming back and "put my tires back"- I really admired his adamant stiffness on their mistakes! What a great liar he is! They never rotated my tires and how on earth they could put the back? A totally dishonest store! Extremely rude people! Do not go!

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Recommend Dealer
No
Employees Worked With
A liar
August 15, 2017

"Extremely Rude and Dismissive Management"

- service reviewer

I came here to get a basic alignment done but was treated in a very dismissive and unprofessional manner specifically by the managers. Not ok.

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Recommend Dealer
No
Employees Worked With
Rory Dimmick
November 28, 2012

"I worked with Berkeley Honda's Internet department on the..."

- roadking94070

I worked with Berkeley Honda's Internet department on the purchase of my 2012 Honda Accord. They found the color I was looking for when there were very few 2012's remaining. I had called around for 2 days with no prior luck. Brian Vaile made me a great deal and had the vehicle ready for me to pick up the next day. I was in and out of there in 1 1/2 hours. The price was right and the service from Brian and John was excellent! Thank you for an easy transaction and thank you for picking me up at BART. I highly recommend call ing Brian Vaile in the Internet Sales department for a straight forward transaction.

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Recommend Dealer
Yes
Employees Worked With
Brian Vaile
September 02, 2011

"Brian sold us a used Toyota. He lied when asked about..."

- upset owner

Brian sold us a used Toyota. He lied when asked about former owners and attempted to indicate that it was most likely a single corporate owner. After we bought the car it was quite obvious that it had been a Hertz rental. Another employee there indicated to us that they often bought Hertz rental for re-sale. The Hertz sticker was still on the car, and the car was quite bruised and battered. It was also dirty in cup holders, missing floor mats and generally not the condition they'd indicated it was in on the website. Brian is in charge of website sales.

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Recommend Dealer
No
Employees Worked With
Brian
July 08, 2010

"Very bad dealer. We liked a car and orally agreed on a..."

- kajani

Very bad dealer. We liked a car and orally agreed on a price. The assoicte sales manager and the sales person made us sit for 1 1/2 hour and all the time keep telling us that the car is getting ready and we belived it . Then they came back and backed away and wanted to increase the price. If you must buy. Have every thing in writing. Dishonest people.

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Recommend Dealer
No
Employees Worked With
The associate manager
December 21, 2006

"Blech! These scammers sold me a 1997 Accord without..."

- rrenfro

Blech! These scammers sold me a 1997 Accord without disclosing a MAJOR safety recall that was issued for it prior to my purchase. They tried to blame their failure to notify on the previous owners though the same management is there. I had brought my car into the shop on numerous occasions and they still never let me know about the recall. My car broke down on the Bay Bridge and that's how I found out about this recall. Then they lied and said it was issued after I purchased my car. I purchased my car on 9/16/02. The recall was issued 5/14/02. They didn't let me know about the recall and my son and I could have been killed as a result. Is this who you want to give your business to? Do so at your own risk. I will NEVER buy a car or get my car serviced by Jim Doten/Berkeley Honda. They are unscrupulous! When I confronted the service manager Brian Haskett with the fact a was sold a car with a major safety defect, he had the audacity to hang up on me! I guess they got their money so they think they can just blow me off. I have field a complaint with the Better Business Bureau and with the DMV Investigations unit. I also have my lawyer reviewing my contract and so far, it points to failure to disclose. Great job, guys! I'll be happy to hear when their business goes under due to their sleezy practices and union-busting activities.

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Recommend Dealer
No
November 02, 2004

"We had been thinking about a Prius or Civic Hybrid for..."

- pagangods

We had been thinking about a Prius or Civic Hybrid for several months and I had already made some minor contacts with dealers. This fall we settled on the Civic and I requested renewed quotations from the dealers I had contacted by email, and called Doten's again and talked to John Barth. I told him I was talking to other dealers but not the prices, and he quoted me an "internet price" that matched the lowest of the three email responses. Since we live in Berkeley, I set up a test drive for 6:45 that evening, and he sent us out with Marcel who was very friendly and helpful. He was reasonably knowledgable and able to say he did not know about other things. Marcel was not a hard sell, although he was slightly over-biased to the Civic Hybrid relative to the Prius (of course). They stayed until 8:45 (after 8 closing) to do our paperwork and were very helpful and friendly. Maryanne (spelling?) was the one to offer us the extras, but she only mentioned security or lo-jack, fabric and paint protection, and extended warantees. She was low-key and accepted our answers as final without pushing. I just arranged with Marcel to actually pick up the car tomorrow morning (very much at our convenience) and he agreed to have the parts guys make up the extra ignition keys we want so they will be ready when we get there.

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Recommend Dealer
Yes
Employees Worked With
John Barth and Marcel (sales), Maryanne (finance)
October 21, 2004

"After spending a couple of fruitless weeks looking for a..."

- redcon

After spending a couple of fruitless weeks looking for a used Honda Pilot, I decided to bite the bullet and get dealer quotes on an '05 via the ConsumerGuide, Edmunds and Kelly websites. I received responses from representatives of all six of the dealers I selected, including Shannon, the internet manager at Jim Doten Honda.

Shannon's quote was the lowest (and got even lower after it was determined that I had purchased a new car from Doten ten years ago). Her manner was straightforward and professional throughout our e-mail communications - absolutely no car salesperson b.s. - unlike a couple of the "internet managers" who responded from other dealers. Both she and the business manager offered extra services but it was a soft sell and I only had to say "No" once.

I was very pleased with the overall transaction. My timeline: I submitted RFQs yesterday at 8am, received five quotes by 10am, finalized the deal with Shannon by 1pm, she located the vehicle at another dealer and retrieved it this am, I went in after 2pm and was driving home in my new Pilot before 3pm.

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Recommend Dealer
Yes
Employees Worked With
Shannon Wicker-Mitchell
August 14, 2004

"Overall, reasonable experience but nothing to write home..."

- hermanmelville

Overall, reasonable experience but nothing to write home about. The guy who did the test drive with me was very friendly and low key, not pushy at all. He was sort of inexperienced and we spent a lot of time wandering around the lots looking for the right vehicles, but I had time to kill so it was no big deal.

General impression was that staff was very well informed about products, except when it suited their financial purposes. I wanted a civic coupe with safety features (just totaled my 1996 civic) and the EX looked like the best bet (has antilock brake and side air bag options). Vehicle roof was too low (cuz of moon roof) so I decided I wanted an LX or DX. They indicated that side air bags are available in the LX but neglected to mention they were also available on the DX, when in fact you can get the DX with side air bags for a couple thousand $ less. They gave me a price quote on the LX (they didn’t have one in stock) which was well above the blue book rate (I found this later on the internet). But were very thorough and careful in explaining leasing options to me, and spent lots of time on this. They were never pushy, and were always very polite.

That night I looked on the net and realized I could get a DX with what I wanted, and emailed John to ask if they would sell it to me for the blue book rate. He never responded. The next day, I got quotes from San Leandro Honda and El Cerrito Honda’s internet department that were about $1000 below blue book! (I guess Honda is trying to unload its 2004 stock). I emailed John again to see if they would match that price…again no response. My general impression was that they were happy to spend time with me on the product, and were not pushy or intimidating, but once they realized I was going to do my homework and find out what the market cost was, they decided it wasn’t worth the time or effort to continue communicating with me, even an email reply to say they aren’t interested. Or maybe, he just doesn’t check his email, but it seems like the Sales Manager would bother to check his email. I would go there again to shop around if it was convenient (I live near Berkeley), and I think they treat their customers respectfully (that was my experience) but I wouldn’t have any high hopes of a good price or attempt to meet the market price. I think they mostly make profits from customers who can’t be bothered to shop around, even the 15 minutes it takes to check market rates on the internet.

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Recommend Dealer
Yes
Employees Worked With
John Barth
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