Berlin City Honda of Portland

My First Painless Experience at a Dealership Berlin City Honda and my salesperson, Chris Marcisso, really made buying a car a memorable, positive experience. And, never having owned a Honda befor Berlin City Honda and my salesperson, Chris Marcisso, really made buying a car a memorable, positive experience. And, never having owned a Honda before, I am now wondering what I never have owned a Honda before. You did make what I have always viewed as a painful process, painless and easy... just the way you said it would be! Thank you! More

amazing! Berlin City Honda always has great service and kind staff! Berlin city is always available when needed and always know exactly what how to treat new a Berlin City Honda always has great service and kind staff! Berlin city is always available when needed and always know exactly what how to treat new and current customers. More

Excellent service bit shocked by bill Excellent service, as always, but shocked by the bill for the added fluids and filters service recommended when I came in for an oil change and State Excellent service, as always, but shocked by the bill for the added fluids and filters service recommended when I came in for an oil change and State inspection. Fluids and air filters were found to be black and in need of replacement, so I gave the ok to add those services. My bad for not asking about the cost first. Never imagined it would go from a $40 bill to a $400 bill just for fluids and filters. More

Always outstanding. Today only had a state inspection. Brad Bartke has NEVER dusappointed! He's always courteous, friendly, professional. Full confidence in him. We have been loyal Honda ... and Berlin Cit Brad Bartke has NEVER dusappointed! He's always courteous, friendly, professional. Full confidence in him. We have been loyal Honda ... and Berlin City ... customers for years. Also, thanks to Honda for FINALLY having the wisdom to can your earlier survey provider; the earlier survey was outrageously long, invasive, and ridiculous! AND it would not allow the customer to proceed through it unless they answered EACH question! So we couldn't skip through to get to where we could say good things about service without plowing through dozens of superfluous items. A real pain in the ---, so we simply refused to do them. This one gets to the point and gives you the basic response you need. STICK WITH THIS ONE! More

Oil service and tire rotation. Was waited on quickly. Shuttle bus ride took me straight to the job location. Picked up on time and car was ready for me and tire rotation. Was waited on quickly. Shuttle bus ride took me straight to the job location. Picked up on time and car was ready for me More

Got a Problem, they fix it---Quick There was an issue. It could have been disruptive for us. This issue was described. Solutions were explored. They came up with a solution. From time t There was an issue. It could have been disruptive for us. This issue was described. Solutions were explored. They came up with a solution. From time to time, there will be issues. What happens at that point makes a difference. This difference was good. What started out as a serious scheduling conflict, was solved to our satisfaction. What more is there to say? More

Excellent as always Great attitude always ready to help friendly knowledgeable service writers expert techs turning the wrenches service hours that are convenient for eve Great attitude always ready to help friendly knowledgeable service writers expert techs turning the wrenches service hours that are convenient for everyone what more could you ask for at a dealership. More

First year inspection Went I for my first state inspection after leasing for a year. No surprises. Service Advisor Roberto Ramos is great! Gave me a free wash and vac for Went I for my first state inspection after leasing for a year. No surprises. Service Advisor Roberto Ramos is great! Gave me a free wash and vac for 1 year anniversary, was not expecting that. Nice perk! More

Purchase of new tires I am happy that the service representative now ensures that the paper key tag and paper floor protector are removed from the car. Thank you. This I am happy that the service representative now ensures that the paper key tag and paper floor protector are removed from the car. Thank you. This may sound odd but I often ask for an early appointment as I work nights, so after my shift I bring the car in for a service. However this cuts into my sleep time ( I told you this was odd). There is a nice play room for kids but how about a room or two for the night worker to nap while the car is serviced? To prevent scaring the customer when the service is complete or if there is a question you could take their cell number and call with questions or once the service is complete. Yes odd but if the kids get to play perhaps the old folks should get to nap? More

First service I got right in, service was great. Didn't get it vacuumed or washed but advisor was great. 30 for a tire rotation is a little steep since most tir I got right in, service was great. Didn't get it vacuumed or washed but advisor was great. 30 for a tire rotation is a little steep since most tire dealers do it free. More