The service provider was polite, She provided me with information regarding the need to
have me oil changed yearly. She tested the existing oil. The inspection was done in a timely
manner. The shuttle driver was polite and timely.
Both the service department and the sales part department were extremely helpful. Went in for a issue where my car was squeaking while turning left. They had me in and out with a fix in a timely manner, no charge. And parts department were able to find the appropriate cabin air filter and paint touch up pen to match my vehicle. Both were in stock.
Everyone was very knowledgeable and quick to help.
After some initial confusion on the length of time required for the repairs, Ryan York assured me that they would be able to accommodate my schedule and they did.
Ryan also displayed excellent customer service skills at checkout.
Very professional and courteous,
It was excellent experience, as usual with Berlin City Honda dealership. Service was excellent and on schedule. Advisor was very professional. Shuttle service was provided on time. Really, I do not know how else to say EXCELLENT.
My last three cars have been lease of new Honda's. My contact has always been Steve Gendron who has handled my concerns with professionalism.
This most recent visit was for routine maintenance and , like Steve, I found your service people to be knowledgeable and helpful
I have been coming to Berlin City Honda for the last decade and have always had a positive experience. Yesterday's service was no different. I received full attention from the moment I arrived and clear information throughout the day.
Used USAA car buying service. Berlin City was one of three dealers that responded. Price competitive with one and much better than the third. Steve Gendron, in sales, responsive and straight-forward. Chose Berlin City based on prior buying experience with them five years ago. Used car delivery service to get the car to my home as I had done before. No surprises--all went as I thought it would.
Mike Hoyle does a great job of keeping me informed about what services I need to be thinking about for my car. I really value his knowledge and expertise and being able to discuss things with him rather than just bringing my car in blindly to be serviced.