I dropped my vehicle off without an appt because I just happened to be in the area. I asked if they would be able to squeeze me in and they were very accommodating. Jessica in Service was friendly and efficient. I appreciate everything they did to get me in. It was very convenient and appreciated!
Scheduled oil change, sticker, and tire rotation. Jessica was wonderful, friendly, and courteous and kept me informed on vehicle status from start to finish. The waiting room was well stocked with coffee, water, fresh fruit and various granola bars. Plenty of seating and charging stations for customers’ electronic devices, as well as clean restrooms!
This appointment was for a routine State of Maine Safety Inspection. I was in and out in about 45 min. The service person was courteous and thorough. I have two Hondas that I have serviced exclusively at Berlin City because they know the vehicles inside-and-out, and keep detailed records of what has been done from one appointment to the next.
My service experience was excellent as usual. Some small problems were encountered with my TPMS system light that required me to revisit the service department twice. The condition remains unresolved but I am not concerned. I will resolve this the next time I buy tires but I am not inclined to pay for the resolution of this problem at this time. I also experienced a loud noise in the cabin fan blower after the cabin air filter was replaced. I revisited the service department again and they found that there were the remains of a mouse nest in the fan which was vacuumed out at no charge which I appreciated also. Ryan York was my service advisor and he was very concerned with my satisfaction. Great guy.
It is our belief that the electrical issues of the past have been solved. While it took multiple visits, it has been determined that an independent windshield installer improperly installed the windshield causing moisture to collect on the electrical control module. This produced erratic electrical functions to the headlight, wiper and door lock systems. During the last visit, a team of technicians and service advisors gathered to understand the symptom, and ask the relevant questions. Service Advisor Mike Hoyle and technician Rick met the challenge and solved the mystery. Thanks.