It was excellent experience, as usual with Berlin City Honda dealership. Service was excellent and on schedule. Advisor was very professional. Shuttle service was provided on time. Really, I do not know how else to say EXCELLENT.
My last three cars have been lease of new Honda's. My contact has always been Steve Gendron who has handled my concerns with professionalism.
This most recent visit was for routine maintenance and , like Steve, I found your service people to be knowledgeable and helpful
I have been coming to Berlin City Honda for the last decade and have always had a positive experience. Yesterday's service was no different. I received full attention from the moment I arrived and clear information throughout the day.
Used USAA car buying service. Berlin City was one of three dealers that responded. Price competitive with one and much better than the third. Steve Gendron, in sales, responsive and straight-forward. Chose Berlin City based on prior buying experience with them five years ago. Used car delivery service to get the car to my home as I had done before. No surprises--all went as I thought it would.
Mike Hoyle does a great job of keeping me informed about what services I need to be thinking about for my car. I really value his knowledge and expertise and being able to discuss things with him rather than just bringing my car in blindly to be serviced.
Eric in service and Bridgette out front are 2 stellar employees. Excellent service. They owned my issues and insured that all my needs were addressed, and then some. They listened, explained how things would progress, followed up and were professional and courteous.