Berlin City Honda of Portland

Here's the exact email I wrote to the GM of BerlinCity Honda. But here's the gist: 1. Need a Honda - go talk to Ed at BerlinCity. 2. Great price - no hassles, easy to talk to, works hard to get de Honda. But here's the gist: 1. Need a Honda - go talk to Ed at BerlinCity. 2. Great price - no hassles, easy to talk to, works hard to get details ironed out. 3. Follow up and after care service has been exemplary. EMAIL: I recently purchased a 2011 Honda Odyssey from Ed Giroux and feel compelled to write you all and explain what an excellent experience Ed provided. I'm a young guy with a growing family and tons of expenses who really needed a bigger, safer car. Not only was Ed extremely polite and helpful, he was willing to always make an attempt to work with me and my long list of needs and wants for the Odyssey. I know he got me the best deal he could possible arrange and I'm also aware that this dramatically effects his and your bottom line. However, I've walked away from this experience with a great feeling of satisfaction, gratitude and comfort - three feelings I was not expecting to have after this process. I hope you both know what a real asset you have in Ed Giroux on your team. Ed reads his audience extremely well, but always sounds confident and genuine. His knowledge about the Honda line and the Odyssey, in particular, was impressive and convincing. Ed's a tough negotiator who performs this often difficult task with grace and respect. Never once, in all of our back and forth, did I feel overly pressured or displeased. In the end, Ed and BerlinCity Honda has done more than sell me a new car - you've cemented a relationship for service in the future, gained a vocal customer who will make sure to tell his friends and family about Ed and BerlinCity Honda, but most importantly - you've put a new family in a safe car at Christmas. It means quite a bit to me and I feel very thankful that Ed and BerlinCity was able to make it happen so quickly. More

Working with the Internet Sales Manager, Michael Moran was a very easy and worry free experience. I originally went to him looking for a Honda but ending up settling on a Nissan Altima. Not only did Micha was a very easy and worry free experience. I originally went to him looking for a Honda but ending up settling on a Nissan Altima. Not only did Michael make it easy for me to shop at other Berlin City lots but he also had a car brought up from their NH dealership for me in one day. The service department went through the car and completely inspected it. Mike walked me through every step of the process, from chosing a car in my price range to the final signing. Mike was very up front and honset through the entire experience. Everybody at Berlin City Honda of Portland was very friendly and helpful, from the sales department to the services department to financial. I would highly recommend Berlin City for new or used car sales. Go see Michael Moran for a great buying experience. Tell him Adam sent you. I was also able to get a better warrenty on my used car than available at the other 3 dealerships I shopped at. More

Just to start I would like to thank the people that helped me along the way and to get me a car in the fastest way possible! the service was prompt and very friendly. Michael without hesitation took th helped me along the way and to get me a car in the fastest way possible! the service was prompt and very friendly. Michael without hesitation took the task on and did a fantastic job! he was considerate and helped me get a lower rate by setting up a conference with tracy ann! who was fantastic as well! the people I have come in contact with is what made the experience so special....the great part about there service is they don't try to up-sell you! they genuinely want to make sure its the right decision, and they look out for the customer. working in sales my whole life, it was a nice relaxing feeling knowing I was going in and coming out with a quality service and product! once again michael and tracy ann are assets to the company and they really know the products and services that you have to offer! michael helped me right away as I walked in the door and made it a pleasent experience. the detailing took a little while but I didnt mind because the atmosphere was far beyond exceeds expectations!!!! thank you berlin city for you services and thanks again Michael and Tracy Ann for the amazing service you gave me! you have made me a customer for life!! GO BERLIN!! More

Everyone I worked with at Berlin City was great. TraciAnn really worked with me to get me the best interest rates and approve my loan. I have been car shopping for six months and have felt defeated and hopel really worked with me to get me the best interest rates and approve my loan. I have been car shopping for six months and have felt defeated and hopeless. Both Prime Toyota and Prime Honda had declined me and not treated me very professionally. TraciAnn really worked with me even though she was super busy and I had poor credit scores. She got me the best deal and I am so happy with the car and the chance to build my credit again. Thanks Berlin City! Amy Portland, ME More

I had internet correspondence with one of the sales consultants who promised me an inflated price for my trade in. I was mislead to believe that we could make the numbers work based on the information consultants who promised me an inflated price for my trade in. I was mislead to believe that we could make the numbers work based on the information I was given prior to my arrival at the dealership. They wasted 2 hours of my time only to insult me with their offer for my trade. I would not recommend this dealer to others. Anne Lane, Brunswick Maine. More

A huge thank you to everyone I have worked with at Berlin City Auto! You all have made this buying experience one of the easiest car transactions I have ever had. I can not tell you how satisfied I Berlin City Auto! You all have made this buying experience one of the easiest car transactions I have ever had. I can not tell you how satisfied I am with my purchase although I have only driven the car a total of 15 miles I absolutely love the vehicle. Brad was 100% correct this car is a cream puff. Again thank you! Keep up the good work, and have a great Thanksgiving! I will highly recommend your company and would buy my next vehicle from Berlin City. More

We had a very good experience at Berlin City. I was pleased with our knowledgeable sales person. His continued follow up after our initial inquiry was good, but not over the top. Once we decided to m pleased with our knowledgeable sales person. His continued follow up after our initial inquiry was good, but not over the top. Once we decided to make the purchase, they did a good job of making the paperwork as easy and efficient as possible. The support staff was friendly and courteous. They went out of their way to provided entertainment to my 3 children which helped make the process less stressful. I would highly recommend this dealership to any family looking to buy a new or used vehicle. More

Very knowledgeable and not pushy. Answered questions and even let me use their computer so I could access my consumer reports account to check on the SUV I was thinking of buying.Very large selection of qua even let me use their computer so I could access my consumer reports account to check on the SUV I was thinking of buying.Very large selection of quality SUVs in the price range we were looking for. Highly recommend. Paul More

OMG...As a single woman, the experience was great. I had a party to attend, and told the dealer he was on the clock!! Ed was very laid back, I didn't feel pressure at all. He laid out all my options, an a party to attend, and told the dealer he was on the clock!! Ed was very laid back, I didn't feel pressure at all. He laid out all my options, and the pros and cons for each. He kept asking me what I wanted, not what HE was going to offer. I dreaded going to a dealership because of how dealers are depicted. I had visions of sitting under a bright light and not being allowed to leave until I acquiesced to something I didn't want!!! Ed was cheerful, took my concerns and criticism well; and sold me on leasing my 2010 CRV. Lori knew I had a party to attend, and wrote up my paperwork quickly, yet thoroughly. I would highly recommend this dealership mainly based on Ed and Lori's good nature, professionalism, and knowledge... More

I brought a Honda Civic from Berlin City in June and since then it has been problem after problem. First off they did all of the paperwork wrong and put the car in mothers name when the loan papers are since then it has been problem after problem. First off they did all of the paperwork wrong and put the car in mothers name when the loan papers are in my name. They told us they couldn’t change any of it since all the paperwork was sent to the state. Then when I went to register the car more than 3 things on the paperwork weren’t filled out correctly so I had to go back to Berlin City to get everything filled out again. Then about a month into having the car the AC wasn’t working correctly and it was leaking into the passenger side of the car. I had to argue with them to get this covered after I paid an extra $1,200 for a “Honda Care Package” and it was still in the first month of me having the car. Then after looking up reviews online I went up back up to the dealership to try and cancel my Honda Care Plan. They told me that it was a bad idea and they would look into the previous problem I had with upper management and get back to me within a few days. I have called numerous times and no one will call me back. All they care about is getting their money and once you buy the car they don’t care about the service they deliver to you. I would not recommend this dealership to anyone, and have told many people looking to buy cars to say away. More