Berlin City Honda of Portland - Service Center

Service was over and above My Honda CRV was only there for a state inspection, but they found that the battery terminals were corroded and needed to be cleaned...so they did the My Honda CRV was only there for a state inspection, but they found that the battery terminals were corroded and needed to be cleaned...so they did the work at no charge which was a pleasant surprise. More

Fast, efficient friendly. I was scheduled for an appointment within 24 hours of my call, which was prompted by the dashboard message, "time for service." My 2019 Passport had j I was scheduled for an appointment within 24 hours of my call, which was prompted by the dashboard message, "time for service." My 2019 Passport had just passed 7,500 miles, and oil change and tire rotation were needed. I was processed quickly the morning of the appointment, got some work done while in the waiting area, and the work was done on time for me to get to my 10 a.m. appointment in Portland. Great vehicle, great service -- thank you, Berlin City! More

Oil change Made appointment for oil change, car done, ready on time. Receipt stated free car wash but car was not washed. Service Advisor said car checked out Made appointment for oil change, car done, ready on time. Receipt stated free car wash but car was not washed. Service Advisor said car checked out but there was no write up showing what they checked like battery, brakes, fluid levels. Most places I have gone to in past had given a print out of the check on the car- surprised that you don’t. More

Awesome The staff meeting me were so professional and friendly. The service desk was awesome and answered all of my questions. The work on my vehicle was top The staff meeting me were so professional and friendly. The service desk was awesome and answered all of my questions. The work on my vehicle was top notch!!! More

Professional Service Professional and friendly service. The whole process was well organised and efficient I was very happy with the service provided. Although I did not u Professional and friendly service. The whole process was well organised and efficient I was very happy with the service provided. Although I did not use it, a shuttle service is a great bonus too. More

Great Service Crew I was promptly greeted by Eric Surawski who confirmed what services I was in for. He told me it would take approximately one hour. I waited in the l I was promptly greeted by Eric Surawski who confirmed what services I was in for. He told me it would take approximately one hour. I waited in the lounge area of the showroom where snacks, coffee and water are made readily available for customers. Once my vehicle was ready, Eric found me and brought me to my vehicle. He apologized for the fact that my vehicle was not washed as there was a backlog of vehicles waiting to be washed but presented me with a coupon for a free wash at the facility across the street. I appreciated this immensely as I really would not have wanted to wait for a car wash since I was in there on a Saturday morning and wanted to move on with my day. The staff at Berlin City are top notch!!! More

Service Review Jessica is always great to work with, she is friendly and helpful, plus always provides good detail, honestly. Even at 7:00AM on a Saturday! Jessica is always great to work with, she is friendly and helpful, plus always provides good detail, honestly. Even at 7:00AM on a Saturday! More

Exceptional Service My Service Representative, Dillon Ballwebber, listened to my concerns, recommended a more inclusive service plan and completed the service within the My Service Representative, Dillon Ballwebber, listened to my concerns, recommended a more inclusive service plan and completed the service within the time frame he mentioned. More

Pleasantly surprised This was my first service appointment with Berlin City Honda. I was pleasantly surprised at how easy it was. Staff members were polite and efficient. This was my first service appointment with Berlin City Honda. I was pleasantly surprised at how easy it was. Staff members were polite and efficient. More

Battery issued I stoped in to see if my car battery was ok without a scheduled appointment. Mike greeted me with a smile and was happy to help me. I stoped in to see if my car battery was ok without a scheduled appointment. Mike greeted me with a smile and was happy to help me. More