Berlin City Honda of Portland - Service Center

Honda HRV Very pleasant service people, efficient and polite. I actually enjoyed waiting because of the customer area is always so neat and clean, not to mentio Very pleasant service people, efficient and polite. I actually enjoyed waiting because of the customer area is always so neat and clean, not to mention the nice choice of drink and snacks. More

Caring service staff Berlin city service does an excellent job of being sure you feel like a special customer. From escorting you from your car, to being sure they addre Berlin city service does an excellent job of being sure you feel like a special customer. From escorting you from your car, to being sure they address all of your service needs, to keeping you informed along the way of the status of your service, you know you will get the service that you want. You also get a Report of all the issues your car has. Ryan was especially helpful in remembering me as a service client and wanting to be sure that everything I needed was addressed for my car. More

Friendly advisor who went the extra mile Dillon was awesome as my service advisor. He renewed my registration so that they could complete my car inspection. And he was just really cool to t Dillon was awesome as my service advisor. He renewed my registration so that they could complete my car inspection. And he was just really cool to talk to while I waited for the inspection to be completed. More

Service is excellent. The service at Berlin is excellent. Very conscientious and a genuinely nice service team. Even though my car was finished later than expected, Bobby The service at Berlin is excellent. Very conscientious and a genuinely nice service team. Even though my car was finished later than expected, Bobby Ramos and others kept me informed of the progress. Bobby's demeanor is exemplary. A valuable team member for sure. More

Saturday service Made appointment on Wednesday for Saturday. Perfect, fits right into my busy schedule. Everything went smoothly with the car service and Ryan fully r Made appointment on Wednesday for Saturday. Perfect, fits right into my busy schedule. Everything went smoothly with the car service and Ryan fully reviewed what was done. I totally appreciate that Berlin goes out of their way to make the wait comfortable for us. Coffee ?? 😁. I do want to point out the phone charger station I was soooo excited to see was broken Many of the wires and ends just broken. Luckily I had my own charger with me More

Adjusting for customer concerns OFC-. No appointment - very busy-suggested another day- explained where we now live and leaving for Colorado for 4 months - squeezed in for 6. Imp OFC-. No appointment - very busy-suggested another day- explained where we now live and leaving for Colorado for 4 months - squeezed in for 6. Impressed! More

Great attention to customers! Made me feel special. Everyone was helpful and attentive from the moment I arrived in the service bay. The waiting area was extremely comfortable. I was able to work whil Everyone was helpful and attentive from the moment I arrived in the service bay. The waiting area was extremely comfortable. I was able to work while waiting for my vehicle. The procedure took approximately as long as promised. Another plus for me. More

Bobby Ramos for CEO I have never worked with a friendlier, more informative and overall excellent service provider. I brought my new CR-V in for first time service. B I have never worked with a friendlier, more informative and overall excellent service provider. I brought my new CR-V in for first time service. Bobby greeted me and made sure I understood what would be done. When I picked the car up, we went over every inch together and he covered the checklist. His professionalism and personable manner made the experience great! More

Lug Nut Removal The key for the locking nuts on my alloy wheels broke after I loosened 3 of the 4 wheel nuts. Needed help from Berlin City to remove the 4th nut. Ry The key for the locking nuts on my alloy wheels broke after I loosened 3 of the 4 wheel nuts. Needed help from Berlin City to remove the 4th nut. Ryan York was able to squeeze me in during a very busy week and got the nut off quickly. Very helpful. Now I can put on my snow tires ahead of the next storm. Thanks Ryan and team. More

repair rear calipers and roters Dillon was very professional and the work was completed in a timely manner. Eric who initially made the appointment rearranged the tech work schedule Dillon was very professional and the work was completed in a timely manner. Eric who initially made the appointment rearranged the tech work schedule to accommodate my needs More