Berlin City Honda of Portland - Service Center

Excellent experience It was excellent experience, as usual with Berlin City Honda dealership. Service was excellent and on schedule. Advisor was very professional. Shuttle It was excellent experience, as usual with Berlin City Honda dealership. Service was excellent and on schedule. Advisor was very professional. Shuttle service was provided on time. Really, I do not know how else to say EXCELLENT. More

Another positive experience I have been coming to Berlin City Honda for the last decade and have always had a positive experience. Yesterday's service was no different. I rec I have been coming to Berlin City Honda for the last decade and have always had a positive experience. Yesterday's service was no different. I received full attention from the moment I arrived and clear information throughout the day. More

primarily service but comments on leasing My last three cars have been lease of new Honda's. My contact has always been Steve Gendron who has handled my concerns with professionalism. T My last three cars have been lease of new Honda's. My contact has always been Steve Gendron who has handled my concerns with professionalism. This most recent visit was for routine maintenance and , like Steve, I found your service people to be knowledgeable and helpful More

Service Mike Hoyle does a great job of keeping me informed about what services I need to be thinking about for my car. I really value his knowledge and expert Mike Hoyle does a great job of keeping me informed about what services I need to be thinking about for my car. I really value his knowledge and expertise and being able to discuss things with him rather than just bringing my car in blindly to be serviced. More

Easy servicing I dropped off the car for the yearly state inspection, and I was in and out in less than an hour. No complaints from me. I dropped off the car for the yearly state inspection, and I was in and out in less than an hour. No complaints from me. More

various lights Thank you to Bobby Ramos for his coordination and help with diagnosing my car and finding an appropriate solution to the problem!!! Wahoo!!! I am n Thank you to Bobby Ramos for his coordination and help with diagnosing my car and finding an appropriate solution to the problem!!! Wahoo!!! I am no longer 'grounded'. (without car) More

So accomodating Eric in service and Bridgette out front are 2 stellar employees. Excellent service. They owned my issues and insured that all my needs were addresse Eric in service and Bridgette out front are 2 stellar employees. Excellent service. They owned my issues and insured that all my needs were addressed, and then some. They listened, explained how things would progress, followed up and were professional and courteous. More

Fantastic care of my car and me! I always look forward to bringing my car in for its servicing. There are a number of reasons for this one of the most important is how comfortable I I always look forward to bringing my car in for its servicing. There are a number of reasons for this one of the most important is how comfortable I am with the service that I received on my car, being told there carefully all that to be done. However, equally as important is customer service I received very beginning to the very end of my time at the service department. And, it is not just me, my dog is equally well received and cared for while we are there. Overall, it is the best experience I’ve ever had! More

Yearly state inspection I set up an appointment online. When I arrived at the Honda dealership, I was greeted by Dillon. He is so professional and always smiling. Dillon t I set up an appointment online. When I arrived at the Honda dealership, I was greeted by Dillon. He is so professional and always smiling. Dillon treats you like family. The waiting room was very clean and offered complimentary variety of snacks, fresh fruits, coffee, water. The showroom along with the restroom were spotless. I highly recommend Berlin City Auto Group, South Portland, Maine. More

Excellent knowledgeable service rep My only complaint is with the car itself. It is a 2007 Honda Fit with less than 50k miles, and the air conditioner has failed twice - the new repair My only complaint is with the car itself. It is a 2007 Honda Fit with less than 50k miles, and the air conditioner has failed twice - the new repair will cost about $1500. This is ridiculous given Honda's excellent reputation for reliability. Not only is the car low mileage, but air conditioning is rarely used in Maine. This unit failed miserably with hardly any use, with a total expense of about $3000 when done. I believe Honda should replace the unit without further cost to me - it is obviously poorly manufactured, or poorly designed, or both. More