Berlin City Honda of Portland - Service Center

Excellent service Ryan York shouldn’t be called a service writer. He should be called the Concierge of service! He make my service visits a pleasure. He understands cus Ryan York shouldn’t be called a service writer. He should be called the Concierge of service! He make my service visits a pleasure. He understands customer service. More

CRV needed new brakes! An emergency braking situation on the highway with old brake pads resulted in us needing some serious brake work. Berlin City Honda fixed us up and n An emergency braking situation on the highway with old brake pads resulted in us needing some serious brake work. Berlin City Honda fixed us up and now the car brakes like it was new! More

Diagnostic This was the second time I brought my car in for a strange "shuttering" which occurred at 30 MPH. While I was not overly-impressed with the results of This was the second time I brought my car in for a strange "shuttering" which occurred at 30 MPH. While I was not overly-impressed with the results of the first visit (June 2017), I was extremely pleased with this visit. Service was professional and timely with a follow-up plan of action. More

Watch out for Service Upcharges! BEWARE SERVICE IS DISHONEST! They will upcharge whatever they can for any service provided. I went in for a faulty alarm and asked them to disconnect BEWARE SERVICE IS DISHONEST! They will upcharge whatever they can for any service provided. I went in for a faulty alarm and asked them to disconnect it. They refused and told me the ONLY option was a new hood latch...then proceeded to charge $140 for diagnostics (less than 1 hour time) and $140 per hour for service (1 hr min), the only reasonable charge was the $140 for the part. Then they had the audacity to add a 12% fee for "Shop Supplies", which was applied to the parts, labor and eve the diagnostics! For a simple hood latch replacement the job the Shop Supply fee was $50 and the total bill was nearly $500..... DO NOT TAKE YOUR VEHICLE HERE. They completely OVERCHARGE! More

Over and above expectations Dillon Ballweber made you guys look REALLY good! In every way, yes, even including cost, Dillon satisfied our needs even agreeing to store our car for Dillon Ballweber made you guys look REALLY good! In every way, yes, even including cost, Dillon satisfied our needs even agreeing to store our car for a week while we flew to Colorado. We came in only because we had a flat tire, but it became clear that not only were all of the tires needing to be replaced, but also we were in serious need of a number of maintenance services. So glad Dillon was there to help us! (He's a keeper, in case you hadn't noticed.) Let me also say that the level of services seemed much higher than on previous visits. In the future we won't treat Berlin like the dentist no one wants to visit! More

Friendly, accomodating, not pushy Great service which is why we take our vehicle to Berlin City Honda. The dealership is clean and the people are friendly and accommodating. Thank you. Great service which is why we take our vehicle to Berlin City Honda. The dealership is clean and the people are friendly and accommodating. Thank you. More

Very good experience Mike Hoyle took great care of me explained everything that was done to my vehicle he was very polite and professional would work with him again Mike Hoyle took great care of me explained everything that was done to my vehicle he was very polite and professional would work with him again More

Totally Satisfying Experience From the moment we arrived for our scheduled appointment, everything went smoothly. We were greeted promptly and politely by the friendly, personable From the moment we arrived for our scheduled appointment, everything went smoothly. We were greeted promptly and politely by the friendly, personable service adviser, whom we knew from former appointments. Not only was he professional and efficient, but he had a wonderful sense of humor! He estimated that our Maine state inspection would take about one hour, and our car was indeed ready an hour later. This dealership also has a large, comfortable, beautifully appointed waiting area, which added to our comfort and pleasure. In addition, a wide variety of complimentary snacks and drinks are available for the enjoyment of customers. My husband and I love bringing our Honda to Berlin City! More

Accommodating, great service I'm from Camden and was taking my wife to the airport. Tried to arrange service for Monday on the website on Sunday and didn't see any available appo I'm from Camden and was taking my wife to the airport. Tried to arrange service for Monday on the website on Sunday and didn't see any available appointments. Interacted with the website and was able to leave info for a service on Monday at 11:30. Early Monday, received an email indicating the service was set up. Arrived and Dillon B took great care of me. In/out in a very reasonable time. Appreciate the service and friendliness of the service department at Berlin. More

Inspection Sticker Since my vehicle did not pass inspection, the service tech explained the issues very clearly. The service to fix it is really expensive and he said Since my vehicle did not pass inspection, the service tech explained the issues very clearly. The service to fix it is really expensive and he said that I could do a payment plan. I was grateful for his explanations. More