Berlin City Honda of Portland - Service Center

Delivered on time service Recall item and free state inspection was done on time. Van was even treated to a free car wash. I’ll be back next year. Recall item and free state inspection was done on time. Van was even treated to a free car wash. I’ll be back next year. More

Great service Brought my almost 8 year old Honda in for routine servicing. They found that my brakes needed replacing and called me before proceeding with the work, Brought my almost 8 year old Honda in for routine servicing. They found that my brakes needed replacing and called me before proceeding with the work, so no surprises when I picked the car up. Great service. More

Unsurpassed Customer Experience Bobby is great to work with and I always leave feeling like I am the most important customer he works with. Great experience! thank you Bobby is great to work with and I always leave feeling like I am the most important customer he works with. Great experience! thank you More

Quick & Efficient! I dropped my vehicle off without an appt because I just happened to be in the area. I asked if they would be able to squeeze me in and they were very I dropped my vehicle off without an appt because I just happened to be in the area. I asked if they would be able to squeeze me in and they were very accommodating. Jessica in Service was friendly and efficient. I appreciate everything they did to get me in. It was very convenient and appreciated! More

Pleasant Visit Scheduled oil change, sticker, and tire rotation. Jessica was wonderful, friendly, and courteous and kept me informed on vehicle status from start to Scheduled oil change, sticker, and tire rotation. Jessica was wonderful, friendly, and courteous and kept me informed on vehicle status from start to finish. The waiting room was well stocked with coffee, water, fresh fruit and various granola bars. Plenty of seating and charging stations for customers’ electronic devices, as well as clean restrooms! More

Attentive Service I was greeted and checked in immediately upon driving into the garage. Michael provided answers to all of my questions and ensured that my online coup I was greeted and checked in immediately upon driving into the garage. Michael provided answers to all of my questions and ensured that my online coupons were applied to my service charges. More

Timely and professional This appointment was for a routine State of Maine Safety Inspection. I was in and out in about 45 min. The service person was courteous and thorough. This appointment was for a routine State of Maine Safety Inspection. I was in and out in about 45 min. The service person was courteous and thorough. I have two Hondas that I have serviced exclusively at Berlin City because they know the vehicles inside-and-out, and keep detailed records of what has been done from one appointment to the next. More

Mission Accomplished It is our belief that the electrical issues of the past have been solved. While it took multiple visits, it has been determined that an independent wi It is our belief that the electrical issues of the past have been solved. While it took multiple visits, it has been determined that an independent windshield installer improperly installed the windshield causing moisture to collect on the electrical control module. This produced erratic electrical functions to the headlight, wiper and door lock systems. During the last visit, a team of technicians and service advisors gathered to understand the symptom, and ask the relevant questions. Service Advisor Mike Hoyle and technician Rick met the challenge and solved the mystery. Thanks. More

60K Major Service My service experience was excellent as usual. Some small problems were encountered with my TPMS system light that required me to revisit the service My service experience was excellent as usual. Some small problems were encountered with my TPMS system light that required me to revisit the service department twice. The condition remains unresolved but I am not concerned. I will resolve this the next time I buy tires but I am not inclined to pay for the resolution of this problem at this time. I also experienced a loud noise in the cabin fan blower after the cabin air filter was replaced. I revisited the service department again and they found that there were the remains of a mouse nest in the fan which was vacuumed out at no charge which I appreciated also. Ryan York was my service advisor and he was very concerned with my satisfaction. Great guy. More

Ryan York is the best service advisor ever Ryan York is the best service advisor I ever had at Berlin city Honda. The other advisers are very good but he is excellent. He is always very pleasa Ryan York is the best service advisor I ever had at Berlin city Honda. The other advisers are very good but he is excellent. He is always very pleasant. He remembers me specifically and ask about my daughter who also gets service here and has had great experiences from Ryan and your team. He holds the door for me. I am a disabled person. He even Lifted my walker out of the car. My car was out in an hour for an oil change and I was very pleased. He was very quick with typing up my service form. He also is Quick to smile. My car had a car wash which was nice to have as an additional service More