Berlin City Honda of Portland - Service Center

Professional service Great service and professional team. Thanks for alerting me to upcoming routine maintenance that I should have done. Thanks for providing the shuttle Great service and professional team. Thanks for alerting me to upcoming routine maintenance that I should have done. Thanks for providing the shuttle so I could work while you fixed my car! More

Free inspection Love the free inspections and efficiency. I wish the car was washed before I left but if that counts as a complaint then that's a pretty sad first wor Love the free inspections and efficiency. I wish the car was washed before I left but if that counts as a complaint then that's a pretty sad first world problem. More

Bobby took very good care of us. Bobby listened and was very attentive. He also told us what service was needed. He quoted the pricing so that we could make a good decision in the s Bobby listened and was very attentive. He also told us what service was needed. He quoted the pricing so that we could make a good decision in the service of our vehicle. More

Easy - it's their motto and they live up to it I bought my Honda CR-V at Berlin City and I've been very pleased with the service I received throughout the sales process and afterward too. The Servi I bought my Honda CR-V at Berlin City and I've been very pleased with the service I received throughout the sales process and afterward too. The Service Dept is totally customer oriented and they do a fabulous job of going the extra mile. Until I worked with Berlin City Honda, I considered dealing with Car Service Depts right up there with getting a root canal at the dreaded dentist. Not so with Berlin City. They are very customer-oriented, fair and understanding. I appreciate that. Big kudos to Dylan Keene , service advisor, who's been right on top of taking great care of my service. More

Excellent knowledgeable service rep The service representative I dealt with made a great effort to solve the puzzle, and was very knowledgeable. My dissatisfaction is only with the car The service representative I dealt with made a great effort to solve the puzzle, and was very knowledgeable. My dissatisfaction is only with the car itself, which needed expensive repairs after only 45000 miles (it is 10 years old, so out of warranty). The air conditioner from Honda should perform longer than that, and other idle controls were failing despite short mileage. More

Go to the Best to get the Best!! From the first greeting by Nick Long to every service person I met, which always includes Brad Bartke and Bobby Ramos, the you know you are in a place From the first greeting by Nick Long to every service person I met, which always includes Brad Bartke and Bobby Ramos, the you know you are in a place of excellent service. The waiting room and ladies room were very clean and comfortable. And I do recommend Berlin Motors to my friends and family. More

Everyone very helpful Service rep always helpful. Salesman always conversed with me for a bit while I wait. Service rep explained problem satisfactorily. Everything fixed t Service rep always helpful. Salesman always conversed with me for a bit while I wait. Service rep explained problem satisfactorily. Everything fixed to my expectations More

Terrible Service Department Berlin City Honda is absolutely terrible in terms of having a competent or caring Service Department. We have had our 2011 Honda Accord in for service Berlin City Honda is absolutely terrible in terms of having a competent or caring Service Department. We have had our 2011 Honda Accord in for service a total of four times, and only once was the service acceptable. The first time was for an oil change 3/18/16 using their advertised "Express Service". That oil change took an hour and forty five minutes. Service Advisor Ryan York apologized and said it was an exceptionally busy day. And you know how when you go to a car dealer and you usually get that follow up call or email these days to be sure you were satisfied with the service? Never got one. And their invoice does have my correct phone number and email address printed on it. Second time was the same thing. Scheduled an oil change using the "Express Service" 8/19/16. This time it took TWO hours and ten minutes. And once again the excuse from service advisor Carla Sutter was that they were having a very busy day. I didn't get any follow up call or email asking how that service appointment went either.....so I sent an email to the service manager Nick Sansone using the "contact us" part of their website---- and never got a reply. Third time in was 11/30/16 for a warranty issue where certain Honda V6 engines manufactured 2008-2013 can have excessive oil consumption and foul the plugs. First fix is to replace four of the six plugs, if that does not solve the problem Honda replaces the piston rings under an extended service campaign that was part of a settlement of a class action lawsuit. When we called to explain how the car was acting, the advice was "DON'T DRIVE IT", so we had AAA tow it in. After that warranty repair, service advisor Dylan Keene (very nice guy) said that if symptoms recurred, DO NOT DRIVE IT and that they would transport it in to the dealership. Interestingly enough, no follow up phone call or email to verify satisfaction with that service performed, which was actually very good. On 01/09/17, the car began acting exactly as it had before the last repair, running extremely roughly with check engine light on. So remembering the advice from before of 'DON'T DRIVE IT", we called and had them transport it in. It turned out that the problem as actually not the same as the last time, it was a "Rear VTEC Rocker Arm Oil Pressure Sensor" which was stuck. There is a bumper to bumper extended warranty on this vehicle to 100,000 miles and it has 75,000 miles on it. Bottom line after two days of haggling was that we got stuck with a bill for over $300. Berlin City wouldn't cover towing as they only "arrange" that, they don't pay for it. Then why the heck wasn't I told that the last time? I've had AAA Plus for 25 years! And as far as the warranty covering the repair, nope, only $100 of it. Simply amazing. But the most amazing part is after service advisor Brad Bartke knowing how unhappy we were, do you think we might have heard from the service manager with a follow up? Or just the standard "how was your recent service at our dealership/" call. Nope!!! Not a word from anyone at the dealership in the month that has elapsed since. And my correct phone number and email are once again printed on the newest invoice. In summary, this dealership seems like the poster child for why people avoid new car dealers for service--- and why consumers are advised to find a competent aftermarket repair shop for anything other than factory warranty repairs. I would say the worst part is just a total lack of follow up to determine satisfaction after service performed on any of the four visits. More

went there for recall of air bag They took me in within 10 Min told me one hour to do it after 2 hours I went to look for my car and found it by the side of the bld all done and not They took me in within 10 Min told me one hour to do it after 2 hours I went to look for my car and found it by the side of the bld all done and not one person told me it was done, so I don't know how long I was waiting after it was done More

Bad deals horrific service I bought 3 cars from them.. last one Honda Insight 2013.. it got discontinued..got airbag recalls, engine problem.. they would not negotiate extra mi I bought 3 cars from them.. last one Honda Insight 2013.. it got discontinued..got airbag recalls, engine problem.. they would not negotiate extra miles or exchange for another vehicle. Told me to crash the car to get rid of it. Service guy Brad was rude and very cocky... Will never buy or service my vehicle there again. More