Berlin City Nissan of Portland

Service exceptional Whenever I call I get in right away and this time it was urgent and I got right in and fixed up. Marty is very attentive and knowledgeable and helpf Whenever I call I get in right away and this time it was urgent and I got right in and fixed up. Marty is very attentive and knowledgeable and helpful and always can answer my questions. I needed a ride back to my office and then again picked up at my office to get back to get my car at 5pm and both drivers Jerry and Bobbi were on time and fun to ride with. I used to work with Stacy all the time and I'm sorry she is gone but Marty is now my guy! Thank you!!! More

Service review Couldn't have asked for better service, everyone was so helpful, and informative ! Stacey at the front desk is the best, explained everything that wa Couldn't have asked for better service, everyone was so helpful, and informative ! Stacey at the front desk is the best, explained everything that was going to happen in detail, and was very happy with the results !!! More

BEWARE LIARS All I gotta say is these guys are all about scamming people. They even tried to take advantage of my mom who really needed to trade in a vehicle due t All I gotta say is these guys are all about scamming people. They even tried to take advantage of my mom who really needed to trade in a vehicle due to being really really sick. When they tried to change their minds, because another dealer got them a way better price they tried to make them pay a restocking fee on a car they hadn't even picked up yet!! Tom Hayes and Dana Hurrell are crooks!!!! It's funny you use the words held hostage. First off I never called anyone to return the cars. My father called and said he changed his mind after not actually taking delivery of vehicle. Eric Burnheimer told him well we have to charge you a restocking fee if you decide not to purchase vehicle. That's right a restocking fee on a car he hadn't even picked up yet!! Sounds very hostage like to me! Then when he got the better deal from Bill Dodge Nissan in Saco, and he was gonna take it, Tom Hayes threatened him that they would not give my sister the better deal as she already had picked her car up the previous day unless he agreed to the deal as well. Hmmm sounds very "hostage" like as well. And yes I am angry at the fact they you aren't paying out my 200$ referrals that you guys promised to me in the showroom in front of both sales managers and all the salesman (my fiancé and sister were standing there too). We both know why this isn't getting paid out and it's because you are upset about the poor survey my dad did because of the empty threats both your manager and salesman made to him. More

Very pleased Went in for a remote start installation on my wife's mutant, service light was also on and needed air in the tires . Got the oil change for free and a Went in for a remote start installation on my wife's mutant, service light was also on and needed air in the tires . Got the oil change for free and a puncture repair free as well as a car wash voucher. To top it off I got a nice Altima as a courtesy car to drive home and wait for the work to be done. Took the car in at 9am and was called at 2:00pm when work was done. All round excellent friendly service. More

I was charged for work that was never done I brought my 2007 Nissan for a sticker and tire rotation. My front tire seemed low and they were going to do a tire rotation, balancing and tire press I brought my 2007 Nissan for a sticker and tire rotation. My front tire seemed low and they were going to do a tire rotation, balancing and tire pressure. When I left after paying and was driving out of their driveway, I noticed my low tire light was still on, thinking it was an electrical malfunction, I drove home.Three weeks later my tire was almost flat. I drove to the nearest VIP and the tire was ready to blow out. I had to get four new tires. The tires were never checked or rotated, yet I paid for that service. I e-mailed Josh Blanchard twice and have gotten no response. I thought I found the perfect place to bring my car to be serviced. NOT !!! More

Poor shuttle service Excellent job on car repairs and maintenance by techs but front desk personnel and shuttle drivers are very rude. They make the customers feel like t Excellent job on car repairs and maintenance by techs but front desk personnel and shuttle drivers are very rude. They make the customers feel like they are doing them a favor by helping them. More

Exceptional from start to finish After a long search for the perfect buy, we couldn't find ourselves more pleased then when we walked out of this dealership. The level of customer se After a long search for the perfect buy, we couldn't find ourselves more pleased then when we walked out of this dealership. The level of customer service was exceptional from sales staff, sales manager, to finance staff. No nonsense kind of dealership. Would recommend doing business here without any reservation. Thank you Kalaii Griffin, Tom Hayes, and Ben Roberts. You guys are outstanding at what you do. It couldn't have been any easier! More

Amazing Dealership!!!! 3 vehicles since May of 2014...3 family members...extent of knowledge, ability to go above and beyond for us...you made it EASY!!!! Stacey , Ryan, an 3 vehicles since May of 2014...3 family members...extent of knowledge, ability to go above and beyond for us...you made it EASY!!!! Stacey , Ryan, and I cannot believe there are still companies that actually welcome you into their "families"...Berlin City Nissan is the top on that list. Thank you for your efforts on our behalf...your friendship...and most of all allowing us to TRUST you! Lynne Hebert More

Eric was incredibly helpful and understanding of my needs and wants when buying a vehicle. I have urged all of my friends when looking for a new vehicle or even considering one to talk to Eric! Thanks Eric, and wants when buying a vehicle. I have urged all of my friends when looking for a new vehicle or even considering one to talk to Eric! Thanks Eric, I still love my Rogue!! More

I just recently bought a new truck from Berlin City Nissan and wanted to share that these folks really know what they are doing. Salesman (Rocky)was very courteous, seemed interested in me and not ther Nissan and wanted to share that these folks really know what they are doing. Salesman (Rocky)was very courteous, seemed interested in me and not there to just sell a vehicle. It was truly a very pleasant experience, would highly recommend Berlin City Nissan and Rocky to anyone. More