We purchased a used 2011 vehicle on 4/6, and within a week the check engine light came on for a camshaft overadvancement, and it was leaking oil. We brought it back to them, and they had it in service for over 3 weeks. We got it back, and it was making a terrible grinding sound when starting it. We brought it back to them again, and 4 days later we still have no news or word on what is going on, or how much longer they are going to keep our vehicle. The customer service people are nice, but all we get are apologies and "we understand"s, which does not help us. They have had our vehicle in service for nearly a month since we've bought it, and it is running out our 60 day warranty, which they have stated they will not extend. I called the service advisor yesterday, and she assured me she would call me back and let me know what was happening, and I got no call back. This feels really offensive considering all we have been through with this vehicle. To top it all off, my wife is very tall, which is why we buy SUVs, and they gave us a tiny little Nissan for a loaner, and since we have had it for so long, it is starting to make my wife's back and knees hurt from getting in and out of it.
I would advise steering clear of this dealer for used vehicles, you would be better served buying from a wholesale lot and getting something you know needs a little work, for thousands less, rather than constant surprises and long service times eating away your warranty.