Berman Nissan of Chicago - Service Center

excelent service. I was able to speak to Emmanuel Ezquivel to download the payment information. He was very helpful and very professional. I was able to speak to Emmanuel Ezquivel to download the payment information. He was very helpful and very professional. More

Standard maintenance service was prompt and finished sooner than I expected. Service updates via text and email kept me informed of the procedures and recommended replacing parts. Deshon was friendly an sooner than I expected. Service updates via text and email kept me informed of the procedures and recommended replacing parts. Deshon was friendly and professional as my service advocate. Back on the road in no time.. More

I was greeted by one of your employees while I was still looking for parking outside in the parking lot of Nissan. Turns out, he was the one that took car of me. I don't remember his name; but, he and every looking for parking outside in the parking lot of Nissan. Turns out, he was the one that took car of me. I don't remember his name; but, he and everyone else in the room was so attentive, polite and professional. Your waiting area is amazing. I felt so relaxed before, during and after my waiting time. Your restroom was on point! Your coffee area is an example of above and beyond excellent customer service. I've been there before and I will return every time. Thank you all!! More

Friendly staff and quick service. I was in and out without an appointment very quickly. I was in and out without an appointment very quickly. More

I was treated in a very professional way l truly love the treatment you give us every time we visit your dealership , thank you much . treatment you give us every time we visit your dealership , thank you much . More

They are pleasant and always keep you updated on work. I love the free car washes. I love the free car washes. More

Everybody in the service department was really nice and displayed service excellence. I felt appreciated as a customer. displayed service excellence. I felt appreciated as a customer. More

I so appreciated that you were able to schedule me in so quickly and get me back on the road by 5pm. quickly and get me back on the road by 5pm. More

Mr Medina provided excellent customer service and very knowledgeable in the area of service. Very patient didn’t feel rushed knowledgeable in the area of service. Very patient didn’t feel rushed More

Service experience this time around was excellent. However, this dealership remains highly suspect and traumatic to me as they knowingly sold me a lemon Rogue in 2021, complete with obvious and repeat However, this dealership remains highly suspect and traumatic to me as they knowingly sold me a lemon Rogue in 2021, complete with obvious and repeated misdiagnosis by the service department until the engine completely failed at 12,000 miles. Instead of proper compensation, I received a lesser vehicle than what I initially wanted (a Rogue SV) at a higher price. While I am indeed pursuing legal action and wider exposure for this incident, and the confessed lowballing for my trade (an offer of over 10K on my rear view mirror but an ultimate trade-in price of 5K), I appreciate that the service department appears to have improved greatly since 2021. More