We went to Berman because our Nissan Versa was on its last legs and we had previously had a positive experience with the service department as a result of the Versa airbag recall. Prior to visiting the dealership, we browsed their used car inventory online and found an available Honda CRV. The online Berman price was less than KBB, which was confirmed when doing the search myself and viewing comparable vehicles at other dealers.
Upon arriving we were matched with Xochilt aka Sochi, who reviewed the pricing with us, confirmed the price had dropped a couple hundred dollars (!), and took us for a test drive. Sochi was very upfront and transparent about the price and gave us a range of repayment options depending on length of loan, down payment, and APRs. The price was straight forward without haggling, and we never felt like Sochi was taking advantage of our time or wallet. Sochi was also very accommodating with our family, as we had our infant with us during the whole process. She made sure that our infant was able to come on the test drive and that we could safely secure the car seat. After returning from the test drive and confirming that we wanted to move forward with the purchase, Sochi kept us updated throughout the process. She even went out of her way to bring us snacks and drinks as we were waiting for the financing.
From start to finish, including the test drive, the buying process took about three-and-a-half hours. Sochi made the process smooth and pleasant. She never engaged in high-pressure tactics and was supportive of whatever decision we thought would be best for us, from initial decision, financing, and add-ons. As a female purchaser, I found the interactions with Sochi refreshing and empowering. She never talked down to me and didn't defer to my husband as the decision maker. I appreciate that Sochi treated us as equal partners.
After leaving the dealership, Sochi followed up with us by email and phone to check-in about how we were doing and email us photos of us with the new car. I can't say enough wonderful things about Sochi and her assistance in making a big purchase. Buying a car can be intimidating, exhausting, and difficult -- it was none of those things with Sochi. I highly recommend Sochi for the car buying process. Thank you for all your help, Sochi!