Berman Nissan of Chicago - Service Center

In my car, I had a seat base break just the day before my vacation was to begin. I had suffered the same issue that was corrected under warranty. Now, after a year and several thousand miles past warranty, I vacation was to begin. I had suffered the same issue that was corrected under warranty. Now, after a year and several thousand miles past warranty, I was unsure how the problem would be handled. I left the car at Mid City Nissan in the middle of the night and emailed John at the service desk. A few hours later John called and surprised me by telling, the car was ready. In just about 12 hours after I dropped it off without an appointment, the car was repaired and washed spanking clean, no charge to me, and I was able to take it on my trip. I highly recommend Mid City Nissan. More

All staff of this dealership have been awesome. Due to an electronic problem, I had to bring in the car to the service center many times, and, due to this, I got frustrated and asked for an apt compensation electronic problem, I had to bring in the car to the service center many times, and, due to this, I got frustrated and asked for an apt compensation for all my troubles. Well, guess what, I little expected the dealer would budge, but, Mid City Nissan gave me few accessories worth much more than what I expected. This is in addition to the fact that, ALL the time , when I brought the vehicle here, they were very courteous and dealt with me very well, especially Mike. I appreciate Mid City Nissan’s service and follow up. More

I just took my Nissan Sentra in for a service, and had to work with Tracy there. It was awesome. She didn’t keep me waiting at all. The best thing was that, she kept on updating me on whats happening with my work with Tracy there. It was awesome. She didn’t keep me waiting at all. The best thing was that, she kept on updating me on whats happening with my car. It helped a lot. Finally, I was a bit nervous about the bill, and considering the quality and facilities, expected it to be on the higher side, but was pleasantly surprised. It was decent and on par. Mid City Nissan is highly recommended! More

The price was reasonable on my murano ( I don’t like the big haggle environment anyways) but their service is exceptional. I come from far so Orlando always makes it a point to value my time. I come in and big haggle environment anyways) but their service is exceptional. I come from far so Orlando always makes it a point to value my time. I come in and get out with my car serviced well. Never a surprise on the repair bill as is the case with a lot of these notorious dealerships More

Recommending unnecessary work, and replacing parts that don’t need replacing. Telling that brakes needed replacing, when the brakes were replaced 6 months earlier. Showing a used and faulty filter that was don’t need replacing. Telling that brakes needed replacing, when the brakes were replaced 6 months earlier. Showing a used and faulty filter that wasn't even from my vehicle to get me to have my oil flushed out. I'll never bring my car in for service there again. More

I have found Mid City to be very professional and thorough in their dealings with me. They have communicated quite extensively every time I have been to their service department and made sure I under thorough in their dealings with me. They have communicated quite extensively every time I have been to their service department and made sure I understood what was needed and sometimes even helped me understand what I wanted was not really necessary at that time. That helped me build trust with their team. The manager of the department ( I think his name is Tony) runs a tight ship and keeps his staff on their toes to make sure the customer receives what he or she needs.If you go to a service department and the floors look clean that tells me something about the pride the staff feels for their work place. I know most of the comments people send in are negative as happy people do not take the time to comment so I felt it was necessary to tell people of my happiness with Mid City. I have been extremely satisfied and recommended them to several of my friends who have been happy as well. Excellent service department who provide quality work in a clean environment! More

The staff at Mid City Nissan is amazing and I love the service they provide whenever I visit. I usually go see Dalila/Adelita when I need assistance, but if they are not available Shane has helped/assiste service they provide whenever I visit. I usually go see Dalila/Adelita when I need assistance, but if they are not available Shane has helped/assisted. Overall all the staff if good, but Dalila, Adelita and Shane are my number 1'S. My last visit was due to my seatbelt not working. I was involved in a car accident and after my car was fixed by the shop, Nissan had me take the car into their Service Center so that they can make sure the car was in Excellent condition. Great Job Mid City Nissan!!!!!! More

Service dept was very RUDE and they don't take the time to answer your questions. I got my bill and asked a couple questions about the repairs and they couldn't answer them. Then I got curious and asked to answer your questions. I got my bill and asked a couple questions about the repairs and they couldn't answer them. Then I got curious and asked more and they started to make up stuff. Overall the experience was horrible! I do not TRUST this service shop. Stay away! More