Berman Nissan of Chicago - Service Center

Solid maintenance customer service! The waiting area is expansive and I was in and out in a timely manner. The waiting area is expansive and I was in and out in a timely manner. More

The customer service was excellent, and everyone I interacted with was very kind and professional. However, I compared oil and tire rates to other dealerships after I left and this dealership is charg interacted with was very kind and professional. However, I compared oil and tire rates to other dealerships after I left and this dealership is charging double the going rate :/ More

I have had excellent customer service in the service department on a regular basis whenever I bring my Murano in for an appointment. Deshon Young has consistently provided professional service and great department on a regular basis whenever I bring my Murano in for an appointment. Deshon Young has consistently provided professional service and great communication. On my last visit, Tony Griffin provided the same great service and communication. Continuity in service, communication and professionality is so important, alongside the aptitude and care by the mechanics and technicians. In my experience, all of this has been top notch at Berman. More

Thank you for good service!I like this dealership!I will recommend all my friends to shop there! recommend all my friends to shop there! More

I accidentally went to the infinity dealership so I was late . But they accommodated me anyway ! Everyone was kind and professional ! And I even got a complimentary car wash ! They even cleaned the inside late . But they accommodated me anyway ! Everyone was kind and professional ! And I even got a complimentary car wash ! They even cleaned the inside of my car ! I would definitely go back again ! More

Everybody was nice and friendly. The service was quick and easy. A great experience overall and easy. A great experience overall More

As always I got a royal treatment from Richard - he was very helpful and respectful and the rest of the team did an excellent job on my car, while I waited. I bought my car new from them almost 5 years a very helpful and respectful and the rest of the team did an excellent job on my car, while I waited. I bought my car new from them almost 5 years ago and have always been going there for service. Never disappointed with the work performed. More

My new Leaf got a seriously flat tire, did not hold air. Warranty covered tow to Berman Nissan and the service department put on the new tire. So nice, they charged the battery in my Leaf, too! Warranty covered tow to Berman Nissan and the service department put on the new tire. So nice, they charged the battery in my Leaf, too! More

Great service,fast,and they always wash my car. Will come back here for service always :) back here for service always :) More

I have been going to Berman for the past 6 years. I scheduled an appointment the night prior for an oil change at 9:00 AM because I did not want to wait in the waiting room for hours. I went in and was scheduled an appointment the night prior for an oil change at 9:00 AM because I did not want to wait in the waiting room for hours. I went in and was assisted by Moises. I let him know that my steering wheel was shaking and if he could please check-it out as well as my radio being out. He walked me inside and began to tell me that they needed to perform a diagnostic check for the radio and another for the steering issue and it would cost $190 each. I was confused. He went on and told me that if I got service for this issues that the fee would be waived. I was still confused. Whenever I came into Berman previously, I would tell them my issue and they'd check-it out at no cost. I reminded him, but he did not understand me, had me sign a form and asked me to wait in the waiting room. 2.5 hours later, I had to be the one to go up to service and inquire an update for my car. He then printed a piece of paper out letting me know that they had fixed the radio ($95) and would need to fix the control arms on each side ($700+). I told him I would get my belt changed, oil change and the radio and to proceed, but no control arms because it was too much. Moises wanted to charge me for the diagnostic for the control arms. I asked to speak to the manager, he "waived" the fee. I asked Moises how long it would take. He let me know it would take an 1 hour and he would get me out by 2 PM. I ended up waiting until 3:30 PM, walked to service again, and inquire about my car, again, and Moises let me know they were still working on it. He said 20 minutes. I went back to the waiting room. 30 minutes later he came out and told me that the mechanic went on break and it would be about 30 minutes (It was around 4:20 PM?). I let him know that I had to pick up my child from daycare by 5:30 PM and made it clear that I couldn't be late and that I DID NOT want a car wash to save time. He said "okay." 5:10 PM rolled around and he came to get me. When I looked at the bill I was charged $190 to change the belt and $95 to reset a radio (which I now figured out I could have done my research on completed it on my own). I questioned him. He let me know that the $190 was due to a diagnostic for the belt? I had never asked to check for the belt. So, did he charge me for the diagnostic of the control arms and because he had to waive it changed my for the "complimentary" external check Berman has completed for every customer throughout the years I've gone?? I did not have time to complain or challenge him. I paid almost $500 for a radio reset, belt change and oil change" (I've ordered to get more done on my car for that amount in the past at this facility for this amount). I walked out angry. I got into my car drove and 30 minutes later the radio went out. The service I paid $95 for because I had to pay for a "diagnostics check" failed. I called Berman to complain. Moises said he would get me in on Saturday. I did not want to spend another 8+ hours there. or be lied to that it would take a short period of time and end up spending 8+ hours again. I was so upset and frustrated because of the entire visit, the long wait, the poor service, the lack of communication and unclear explanation of everything throughout the day that I ended losing it and burst into tears. He forwarded me to the manager who was so invalidating. He let me know I paid for a service, walked out of Berman with my radio working so I paid for what the job his people "fixed." But my radio still didn't work. The manager offered me a car to drive while service was conducted on my car, but at this point I no longer trusted Moises or the manager or Berman for that matter. You had many great service people who made me feel like I was "being taken care of and mattered as a customer" before, but this visit was so disappointing. I am terminating my relationship with Berman Nissan. I no longer trust you to hand you my car for service. I no longer trust that the money I spend will be worth it. I am out $95 bucks and maybe the $190 for the belt repair with my radio still not fixed. But I will take my business elsewhere going forward. More