Berman Subaru of Chicago

Great Dealership and Milton Stewart was Phenomenal I had a great experience buying my Forrester at Mid City Subaru and Milton made my experience pleasant and smooth which is not always the case when pu I had a great experience buying my Forrester at Mid City Subaru and Milton made my experience pleasant and smooth which is not always the case when purchasing a car. More

I will not be doing business with this dealership moving forward. My paperwork was filed incorrectly, resulting in multiple trips (4) to the dealership, each time I was assured that the issue would be corre forward. My paperwork was filed incorrectly, resulting in multiple trips (4) to the dealership, each time I was assured that the issue would be corrected and I would receive the documents necessary to register my car in the state of Ohio. The issues have taken nearly 2 months to resolve. The general manager, Jordan Tidhar, never returned a single phone call. I did ultimately have a meeting with Jordan, in which he was dismissive, disrespectful and very unprofessional. During our meeting he did not introduce himself, or shake a hand. He never apologized for my inconveniences, in fact he blamed me for the circumstance stating "he cannot be held responsible for the state of Ohio requiring a notarized document". He took no responsibility and offered no apologies. Because of misfiled paperwork and lack of follow up I have now signed a total of 3 leases, each time the amount owed on my part has increased due to their mistakes. Upon reaching a resolution of the issue Jordon slapped a check down on the desk, and stomped away. He is a terrible reflection on Subaru, and I would not recommend using this dealership as long as he is in charge. More

I have purchased before through another dealership in the Berman Auto Group. Since my experience was pleasant then, when looking to purchase a Subaru I headed straight to Mid City Subaru. It is such a pleasu Berman Auto Group. Since my experience was pleasant then, when looking to purchase a Subaru I headed straight to Mid City Subaru. It is such a pleasure to have a good car buying experience when I hear from friends and family who have had such horrible experiences at other dealerships. I am now the new and very happy owner of a Subaru foster and I love it. Head over to Mid City Subaru if you are looking for a hassle free, friendly and genuine car buying experience. More

Mid City Subaru has been great time and time again for a more than pleasant car buying experience. I have bought a few different cars now from this dealership, not only do I love Subarus, I love Mid City Su more than pleasant car buying experience. I have bought a few different cars now from this dealership, not only do I love Subarus, I love Mid City Subaru too! Great sales associates, management, and more. They will give you a great price too! I highly recommend this dealership, you will not be disappointed with the satisfactory service you will receive! Thanks Mid City Subaru! More

I have never had a more positive car buying experience than the one I recently had at Mid City Subaru. Employees are friendly and helpful, the location is great and I received a fair and honest price. I h than the one I recently had at Mid City Subaru. Employees are friendly and helpful, the location is great and I received a fair and honest price. I highly recommend Mid City Subaru to anyone who is in the market for a car! More

Mid City Subaru doesn't play the "usual" car dealer games. I had been looking for a 2014 Forester and had received several price quotes online and called a dealership to make sure they had t car dealer games. I had been looking for a 2014 Forester and had received several price quotes online and called a dealership to make sure they had the Forester in stock and they said yes. I drove half an hour away to the dealership and when I arrived they showed me a different car than the one I had called for and had been assured that it was there. After 20 minutes of him "looking" for the car he came back with his manager and said they were sorry for the mistake but could order me one and it would take 4 weeks. I left the dealership and was ready to go home when my wife called Mid City Subaru and talked to Joel and he promised us that the Forester was there. When we arrived Joel took us right to the Forester. He was very knowledgeable on Subaru's and made the whole process easy and straight foreword. The manager Jordan came out to greet us when we arrived and thanked us for the business. Thanks Joel and Jordan for getting us the Subaru we wanted thank you again! More

Jordan at Mid-City answered all questions relevant to my new car purchase, quoted a price and was a pleasure to deal with. My expectations were met and communication was up-front and courteous. Joel Lucia new car purchase, quoted a price and was a pleasure to deal with. My expectations were met and communication was up-front and courteous. Joel Luciano was courteous and helpful spending time with me going over the vehicle. I would have no problem recommending this dealership and Jordan Tidhar in particular. More

“World Class Rude and Incapable Management” read, think, and stay away from them. I will shed some insightful light on how MidCity’s Subaru Service handled my tire repair and let you make a decision if y and stay away from them. I will shed some insightful light on how MidCity’s Subaru Service handled my tire repair and let you make a decision if you really want to service your car there or buy a car from them. After a few weeks of continuous minor leaks of air pressure in my tire, I contacted MidCity Subaru for an inspection of my tire. On the first visit they did not discover anything wrong. During the second visit there was a more significant leak noticed, and two weeks later a nail in my tire was revealed. They recommended plugging it. The way they plugged it was by creating a bigger hole and forcing a rubber plug through the hole without even taking the tire off the rim. Making things worse, they plugged it on the side wall! This method of external plugging and even attempting to fix a hole on a sidewall is known to be unsafe and prohibited under the Rubber Manufacturers Association (RMA), the tire industry's national association. Six weeks later, continuous tire leakage occurred and this time I called Yokohama’s tire manufacturer to advise me on it. Yokohama sent me to my local NTB and upon a subsequent inspection a second nail was discovered. However, NTB refused to fix my tire (by patching the nail hole) because they stated that this tire was repaired incorrectly before, it is unsafe, and they do not want to touch it because of understandable liability consequences in the future. NTB told me “Only mom’s n pop’s shop would do it!” I went straight to MidCity Subaru to confront them about the tire and they denied that they installed this plug! Marcel (the service manager) said that they wouldn’t do something like that, and yet they did! I asked him to show me the plug MidCity installed six weeks ago, but he could not. Then, apparently he lost control of himself and with his world class service mannerism screamed in my face to “get out! get out!” and threatening to tow my car away – imagine. Let me make it clear, that service department denied that they incorrectly repaired my tire even though I have documentation – think about it. The general manager Jordan was not helpful at all and stood by his technician not willing to even listen to my explanation. After asking him for help in the resolution of this issue, he said that he was not interested in helping me because I rated him low in the new car buyer survey sent from Subaru HQ. No problem Jordan –it was honest, I was right again. More