Berman Subaru of Chicago

This dealership is managed by terribly negligent and irresponsible people. My experience is with salesperson Pam and her manager Jordan. I purchased a 2012 Subaru Impreza on Saturday 01/14/12. The irresponsible people. My experience is with salesperson Pam and her manager Jordan. I purchased a 2012 Subaru Impreza on Saturday 01/14/12. The overall experience of buying my first new car was not as horrendous as I was prepared to experience. Pam was pretty enthusiastic and I was offered a pretty good price compared to my hours of research beforehand, so I left satisfied. All joy turned to horror when I was contacted TWO DAYS later from Pam regarding an open recall on the Impreza that had not been serviced before my car was put on the active sale list. The recall is for the master cylinder in the brake pedal, which in its faulty state can cause a soft brake feel, excess brake pedal travel, and the driver to misjudge the amount of pressure required to bring the car to a full stop (in turn, possibly leading to an accident). We are not talking about a door handle or a windshield wiper, rather a part that is crucial to a vehicle's safety in all its operation. I took another day to gather information regarding the recall and Subaru's direct mandates to dealership. It is a federal violation for any dealer to release a car for sale before the part has been replaced. As if that matters to Mid City. When I met with Jordan to get some answers about how such a terrific oversight could have occurred, I was floored to hear him admit that this "innocent mistake" had already happened "a couple times this month." No recompense was offered and when asked if I wanted to return the car, I definitely said yes. These people certainly do not deserve my business and I will make their dangerous carelessness known in every relevant outlet available to prevent others from facing the same trouble I did. Take heed, stay away from Mid City, and if you are considering a 2012 Impreza, Forester, or Outback, be sure to ask the dealer, ANY OTHER dealer, if they have performed the recall service. More

There was a miscommunication over the phone between Lance and myself about the work needed to be done on a clutch replacement. Before the work commenced he said he could get me out the door at X dollar amou and myself about the work needed to be done on a clutch replacement. Before the work commenced he said he could get me out the door at X dollar amount, it ended up being far more. I take responsibility for not being realistic at the time, the car repair was one way outside of my budget. But at the same time I really feel that Lance took advantage of the situation, he knew exactly where I was coming from, I was completely honest with him. Perhaps he was frustrated with my neurotic response to his quotes, but at the end of the day he did not take responsibility for his half of the miscommunication. the clutch replacement was perfect. However, They did not mention to me that the car had a significant oil leak which eventually resulted in a computer malfunction. I took the car to autotime, where they are much better communicators and don't take advantage of the situation. Plus their labor rates are 30 dollars per hour lower. More

This was my first positive car buying experience in 25 years. I asked for a price and they agreed to it, there were no standard go back and forths and waste of energy and time. Really good knowlegable fol years. I asked for a price and they agreed to it, there were no standard go back and forths and waste of energy and time. Really good knowlegable folks, excellent vehicle (outback) and quality for a great price. More

Lance Groff did an excellent job helping me decide what repairs needed to be done to my Subaru and what repairs could be postponed for a later date. He even replaced a tail light for free that he notice repairs needed to be done to my Subaru and what repairs could be postponed for a later date. He even replaced a tail light for free that he noticed was out as I was driving away. More

When we found ourselves needing to buy a new car, we had a fairly clear idea of what we wanted. We also knew we wanted to test-drive as many cars that fit that description as possible and that it would take a fairly clear idea of what we wanted. We also knew we wanted to test-drive as many cars that fit that description as possible and that it would take awhile. We started at Mid City Subaru, where we met Adam Denero. He was informative and patient and not at all pushy, even when he watched us leave after that initial visit. He kept in touch with us, via email, throughout our search. As that search continued — and we met more and more salespeople at other dealerships — I kept hoping we would end up buying the Subaru just so we could buy our new car from Adam. As I've already said, he is informative and patient and not at all pushy, and he is kind and personable and not at all pushy. He's great and I hope he's still there when it comes time to buy our next car. More

I had been going elsewhere to have work done on my car but due to change in staffing I decided it was time for a change. A mutual friend introduced me to Lance Groff and he suggested I come into Mid City but due to change in staffing I decided it was time for a change. A mutual friend introduced me to Lance Groff and he suggested I come into Mid City Subaru. I called Lance and he was able to get my car in on the same day. I was treated with nothing but professionalism, honesty, and integrity. I did not feel like I was being "scammed" or asked to spend more than was necessary like I was starting to feel elsewhere. Keep it up, Lance and Mid City Subaru! More

I was getting ready to leave out west in my Tribeca and I noticed my tire light came on. With not a lot of time to play with, I contacted Mid City and asked what to do. I spoke with Lance over the phone, he noticed my tire light came on. With not a lot of time to play with, I contacted Mid City and asked what to do. I spoke with Lance over the phone, he told me to bring my car in and they'll look at it. Took the car in, they looked at it and Lance explained it was a faulty tire sensor. He gave me an estimate on the cost,but explained that they didnt have the part in stock. I explained the trip that was planned that day and the urgency of getting this fixed. Lance called a few other dealerships, was able to locate this part somewhere else and explained it would be about two hours to get it. I was happy to wait, even happier when I found out it was himself that went to get the part on his lunch break. Lance's communication and willingness to go out of his way will keep me going back to Mid City for service. More

On a recent visit to Chicago we were having some problems with our car and called Mid City Subaru for help. We were fit in right away by Lance Groff and our dealings there were very favorable. If we were t with our car and called Mid City Subaru for help. We were fit in right away by Lance Groff and our dealings there were very favorable. If we were to move to Chicago, we would be sure to buy our next car there. They left a very favorable impression on us due to their good service. Thank You Carol K Monnig More

The staff were very pleasant and knowledgeable, I truly appreciated the lengths the service person went to help me understand the issue with my vehicle. I plan to return to this dealership for my regular s appreciated the lengths the service person went to help me understand the issue with my vehicle. I plan to return to this dealership for my regular servicing. Thanks again. More

I called to schedule an appointment for service. I was hearing a noise on the right side near the wheel, and figured it may be suspension related. The person I spoke to, Lance was extremely helpful and fr hearing a noise on the right side near the wheel, and figured it may be suspension related. The person I spoke to, Lance was extremely helpful and friendly; and also noticed that I was due for an oil change too. In a world where quality care and customer service are often forgotten, it was refreshing to deal with such a helpful individual. In the future, I will ask for Lance by name, and continue to coming to your dealership for service. More