Bernardi Volvo Cars Natick

Briefly - Bernardi Volvo applied a temporary, non-standard fix (a plug) to a tire with a slow leak, which resulted in a costly tire replacement ($300+) less than 3 months later, instead of a stan non-standard fix (a plug) to a tire with a slow leak, which resulted in a costly tire replacement ($300+) less than 3 months later, instead of a standard, permanent patch ($30-50), which would have lasted the life of the tire. More detail:  I was in for service on 5/15 at Bernardi Volvo. They found a nail in the front right tire, and repaired it with a plug.  It developed a slow leak about two weeks ago, so the repair lasted about 2-2.5 months.  I took it in to Sullivan Tire, which is much closer to my house than Natick, and they found that the leak is coming from around the plug. They also informed me that a plug is only a temporary fix - instead, a patch should have been used to perform the repair.  A patch will last the lifespan of the tire, whereas a plug is only ever intended to be temporary.  I had to replace the tire (a $300+ fix) when a $30-$50 patch back in May would have fixed the tire permanently.  I am disappointed that Bernardi Volvo did not recommend a patch to me initially to preserve my tire, and I am also disappointed that when I called Bernardi, they refused to cover the cost of a replacement tire.  I want to trust that the shop I take my car to for repairs will recommend the right fixes, and it is clear that Bernardi Volvo did not do that, nor did they offer to fix the mistake when I spoke with the service manager. More

Amanda was efficient, friendly, and went over everything in detail. The service took about 1.5 hours and they also took care of a recall. in detail. The service took about 1.5 hours and they also took care of a recall. More

Eugene was a delight to work with and was not pushy at all. He was very knowledgeable about the electronics of the car. He would send me information on the vehicles he had for me to test drive in a time all. He was very knowledgeable about the electronics of the car. He would send me information on the vehicles he had for me to test drive in a timely fashion. More

I bought a used car from this dealership last year. I can NOT recommend the sales department, especially the back-end operations of their sales deparment. They completely dropped the ball on submitting I can NOT recommend the sales department, especially the back-end operations of their sales deparment. They completely dropped the ball on submitting my loan application due to a change in personel. I was driving the car for about a month when they called me and told me I need to come back in to sign new documents in order to process/submit the loan to the lender! And this was after a series of miscommunications regarding the registration, insurance, etc. My salesperson was friendly, helpful and communicatives, but only up until he no longer had a financial interest in helping me (ie. once the deal closed). And even though I was told that their service department gave the car a clean bill of health, the rear wheel bearings and rear brakes both needed to be replaced within 6 months (these issues should have been caught be any knowledgeable service tech). I will NOT do business with this dealership again. More

The service department was very friendly and attentive. The app that keeps you informed was helpful. Not sure why a software update took over 3 hours The app that keeps you informed was helpful. Not sure why a software update took over 3 hours More

Eddie in service was very friendly and helpful. The car was ready at the time they said it would which is great! The car was ready at the time they said it would which is great! More

Bernardo Volvo is a comfortable, friendly and quality care Volvo dealership. David met me upon arrival to check me in-he inspired confidence. My service was completed in the time predicted and car’s ru care Volvo dealership. David met me upon arrival to check me in-he inspired confidence. My service was completed in the time predicted and car’s running well. David was great-a 10/10! More

Customer service was good. James was helpful, attentive and with good customer’s skills. However, the cost to repair my car was very high, which I declined. James was helpful, attentive and with good customer’s skills. However, the cost to repair my car was very high, which I declined. More

Great professional service. Not pushy, respectful and values your time and money. Highly recommended for your Volvo needs Not pushy, respectful and values your time and money. Highly recommended for your Volvo needs More

Excellent service each time I go in. They keep you informed, Great working with John. Everyone was excellent. Do not remember names. They keep you informed, Great working with John. Everyone was excellent. Do not remember names. More