Bernardi Volvo Cars Natick

David was friendly, helpful, and upfront. He was clear about how long service would take and he was spot on. I always appreciate the Service team at Bernardi! He was clear about how long service would take and he was spot on. I always appreciate the Service team at Bernardi! More

To date they have been customer service oriented and a pleasure to deal with in every phase of the car buying process pleasure to deal with in every phase of the car buying process More

Chris was excellent to deal with from start to finish. He was low pressure and made sure that we got the car we wanted. He also worked hard to make sure the car was ready on a tight timeline which I great He was low pressure and made sure that we got the car we wanted. He also worked hard to make sure the car was ready on a tight timeline which I greatly appreciate. This included providing his personal cell phone and he was very responsive even when he wasn’t in the dealership. I view this as above and beyond More

David was polite and helpful. My car was done on time and to my satisfaction. My car was done on time and to my satisfaction. More

Bill, Steve and Tegan were amazing. Start to finish it was a relaxed experience, with very little stress involved. They were professional and understanding, and felt like a genuine gr Start to finish it was a relaxed experience, with very little stress involved. They were professional and understanding, and felt like a genuine group of people. I would highly recommend them to anyone looking to purchase a vehicle. More

Easy to schedule appointment Texts keep you updated Service advisor calls when vehicle ready for pick up Service advisor calls when vehicle ready for pick up More

EXCELLENT CUSTOMER SERVICE by EUGENE and the team at BERNARDI VOLVO! WILL RECOMMEND to family and friends! BERNARDI VOLVO! WILL RECOMMEND to family and friends! More

Great experience, great service, we were really happy with Paul and the vehicle we ended up in. with Paul and the vehicle we ended up in. More

This is my third time working with Paul to lease. Very knowledgeable and very helpful! Very knowledgeable and very helpful! More

I feel like the service is hit or miss depending on who you speak with. I brought my brand new V60 in for the same issue twice within two weeks. The first person I dealt with (Drew) was great about it. Th you speak with. I brought my brand new V60 in for the same issue twice within two weeks. The first person I dealt with (Drew) was great about it. The next advisor I had (Dan) was more of a used car lot approach. Starting right in about how it was “most likely not covered by warranty but he’d see what he could do” under 1000 miles on it when this fault happened. He said he had to keep it over night and ended up having it for a week without updating me unless I reached out then sparse details and acted like I was bothering him. I got “I guess you could come get it and we’ll call you when we can fix it”. No fault of his that the part wasn’t in but 0 customer service skills and treated me like he couldn’t possibly have cared less. Granted it wasn’t an earth shaking problem but at least pretend you care. C- it was covered by warranty though so that’s good. More