Bernardi Volvo Cars Natick

Service managers are all respectful, helpful, and courteous! We have had a great service every time at this dealership. courteous! We have had a great service every time at this dealership. More

We have used Volvo in Natick and a different Volvo company to service both my husband and my Volvos over the years. We have been using Volvo in Natick due to its proximity to our home and convenience. company to service both my husband and my Volvos over the years. We have been using Volvo in Natick due to its proximity to our home and convenience. In all three visits to the Natick Volvo I have been extremely disappointed. I find that Volvo Natick has poor customer service. When you come to a Volvo dealership I have come to expect amenities that Volvo Natick does not provide. I find it very strange and inconvenient that a dealership does not have a loaner car available for someone receiving services for extended wait time or when using the drop off service. I was told that I was not allowed to wait for my car to be serviced and had to vacate the premises. He told me and my five-year-old son that we had to leave the premises, but we could not have a loaner car. I was told I could rent a car for myself, however Volvo would not be covering the cost of the rental. They gave me little to no timeline regarding when my car would be fixed. Ultimately, I asked if I could have a shuttle service bring me somewhere during the duration of the time they need me to vacate the premises. The Volvo dealership is located on a highway, something in which is unsafe to walk anywhere. They said they could drop me off, but unsure if they would be able to pick me up on the return trip. I find this to be poor customer service and not appropriate options for the customer. Unfortunately, we are going to find a new dealership to have my Volvo service at. I do not recommend others use the Volvo Natick dealership to service their car. More

Excellent service. Worked with Matt Carney on the phone...he handled all communications with me. Valet service was perfect. Car was in for a maintenance check, and I Worked with Matt Carney on the phone...he handled all communications with me. Valet service was perfect. Car was in for a maintenance check, and I was called after that was completed, to let me know they had found a problem with the braking system...a safety issue...I had noticed a slight problem with braking on a curve (which I forgot to mention, initially), so was relieved to hear they had located and could fix the problem! All my questions were answered and everything explained perfectly. Thoughtful and efficient. Thank you!! Oh...and the car was returned washed and cleaned, inside and out! Perfect! More

Exceptional service with John and his team. They went above and beyond to make sure we were happy. Highly recommend and would definitely use again. They went above and beyond to make sure we were happy. Highly recommend and would definitely use again. More

efficient, responsive, and truthful. Even sent a video of my repair in real time to my phone for my review. Best service dept. I have ever experienced. Even sent a video of my repair in real time to my phone for my review. Best service dept. I have ever experienced. More

I found the dealership representatives efficient and responsive and the space clean and comfortable as I waited for my car to be serviced. responsive and the space clean and comfortable as I waited for my car to be serviced. More

First service this weekend and was in and out very quickly, faster than promised and clear communication. The buying experience was also very straightforward with honesty from sales team. quickly, faster than promised and clear communication. The buying experience was also very straightforward with honesty from sales team. More

Chris Casey was very professional, respectful and welcoming. He handled my problem expertly and I as very knowledgeable. welcoming. He handled my problem expertly and I as very knowledgeable. More

Brought car in for a recall service appointment. Staff was friendly. 3 hours passed and no one called to let me know car was ready. When I called to check - they said it was ready…. Better fo Staff was friendly. 3 hours passed and no one called to let me know car was ready. When I called to check - they said it was ready…. Better follow through needed. More

Philippe was wonderful in scheduling and follow up- I love this dealership and would never go elsewhere. Have had 4 Volvos - safe reliable car and I find the staff at Bernadi helpful and professional love this dealership and would never go elsewhere. Have had 4 Volvos - safe reliable car and I find the staff at Bernadi helpful and professional More