Bernardi Volvo Cars Natick

Mike, the manager, and Chris, the advisor are incredibly kind and competent. I have a handicapped car and very special needs and accommodations and they always consistently make sure all of these are perfe kind and competent. I have a handicapped car and very special needs and accommodations and they always consistently make sure all of these are perfectly met. I rely on their expertise to tell me what my car might need now or in the future. I am NEVER disappointed by them. They are gems!! More

I was very impressed that they use Caller ID to call up my service records so that the Service Writer immediately knows me and my car. I was also impressed that I got to drive in myself and have several se my service records so that the Service Writer immediately knows me and my car. I was also impressed that I got to drive in myself and have several service personnel arrive at my vehicle,. I appreciate that the service writer let me know what was needed and (most importantly) what was not needed as it had previously been done. Very courteous and honest. Lest I forget, the facilities, especially the rest room. were fantastic! More

everything went smoothly. Car was ready as promised and was returned nice and clean. Chris in service was very helpful. I was kept informed in a timely manner. was returned nice and clean. Chris in service was very helpful. I was kept informed in a timely manner. More

It was fast, I was in and out went for a test drive and got the car I wanted all in a few of hours. got the car I wanted all in a few of hours. More

Excellent Experience, I text Chris with a great feedback. Hope he got. Glad I can rely on your dealership for great service! We love Volvo Hope he got. Glad I can rely on your dealership for great service! We love Volvo More

The facility was very clean and everyone followed COVID requirements which we felt was extremely important. Everyone one we dealt with was knowledgeable and polite. requirements which we felt was extremely important. Everyone one we dealt with was knowledgeable and polite. More

Hello, thank you for providing expedient, quality service. I would also like to comment that this service was provided during pandemic restrictions. All representatives did wear masks. However, a mot service. I would also like to comment that this service was provided during pandemic restrictions. All representatives did wear masks. However, a mother did arrive with 3 children (one was 18 months as I 'overheard') and they were not required to apply masks despite being school age children. There were older customers present that I noted to be apprehensive regarding this omission. The children moved about freely in the snack/seating area. They were present in the waiting area for approximately a half hour prior to obtaining a 'loaner' vehicle. My suggestion would be to expedite a 'loaner' vehicle transition for parents with children in order to protect your older, at risk customers as this mother did not display any concern for their safety and well being. Volvo represent s safety to me but not all customers valuing this quality will demonstrate this ethic towards others. More

Basically the service went well. I was informed that everything seemed to be fine and what I might need coming up for service/maintenance, but not immediately. I liked the honesty. everything seemed to be fine and what I might need coming up for service/maintenance, but not immediately. I liked the honesty. More

My car was in for annual maintenance. The valet pickup and drop off was very helpful during this period and much appreciated. My service rep, Paulo dePaulo, was extremely helpful in letting me know the s and drop off was very helpful during this period and much appreciated. My service rep, Paulo dePaulo, was extremely helpful in letting me know the status of the service and recommending what I should do. Paulo always does an outstanding job of customer service. More

Well done Good service and Employee appreciation day so lunch too!! I did arrive quite early but they were unable to begin work any earlier than the appointment Good service and Employee appreciation day so lunch too!! I did arrive quite early but they were unable to begin work any earlier than the appointment time. That's OK...it was merely a hope. I managed to get work done! More