Bert Ogden Buick GMC

Dealership was great and clean. All options available were presented. We went in and out without too much of a hassle and Javier was patient. were presented. We went in and out without too much of a hassle and Javier was patient. More

Dealership honored their advertised price on the purchase of a new truck and received a very reasonable offer on my trade in. Very satisficed and will purchase again from Bert Ogden Buick GMC. of a new truck and received a very reasonable offer on my trade in. Very satisficed and will purchase again from Bert Ogden Buick GMC. More

RIDICULOUS... It hards to live up to their promises. I was too keen for them to "pull their stupid wool over my eyes". The young man was trying to make a rapid commission, and they were trying to have my was too keen for them to "pull their stupid wool over my eyes". The young man was trying to make a rapid commission, and they were trying to have my finance through GMC, while I preferred USAA. I purchased my SUV, which was financed through my bank. It took two months to sent to my bank the signed Purchase Order. Thereby Late payment was set in. My bank tried to reaching the finance guy and he never returned their calls for 8 weeks. My bank finally asked me to escalate the matter. I threatened to contact the owners and the corporate office. Immediately, they executed the process within 2 hours. The sales team is friendly, I however heard horror stories about the dealership service practices and will never take my vehicle to be service there. South Texas GMC is in my neighborhood, and I will give them a shot instead. I like other dealerships of Bert Ogden: I purchased a Nissan Titan from the Nissan dealership. Once you step into the Bert Ogden Nissan dealership, it seems like you are at an episode of the TV series CHEERS, where everybody knows your name, and glad that you came. More

Very polite and patient employees, didn’t feel rushed to make a decision. Great atmosphere! Love my new truck!! Definitely recommend this place if you are looking to purchase a new car! make a decision. Great atmosphere! Love my new truck!! Definitely recommend this place if you are looking to purchase a new car! More

I took in my vehicle for an oil change. Your prices are ridiculous 78.00 too much. Burns Motors and Pharr Toyota have better prices. ridiculous 78.00 too much. Burns Motors and Pharr Toyota have better prices. More

If you want the best customer service and all your questions answered you need to go with William Watts! Awesome salesman! He is very knowledgeable. questions answered you need to go with William Watts! Awesome salesman! He is very knowledgeable. More

Crooked Dealership not transparency and honest. Went to this dealership today 1/7/19, my last time was a year and half ago, receive a negetative experience in the sales department and went to buy el Went to this dealership today 1/7/19, my last time was a year and half ago, receive a negetative experience in the sales department and went to buy elsewhere. Came back again today thinking that maybe things have change but I was mistaken. Went in because of an advertisement on their internet page of a truck with an amount of discount. They didn’t want to honor the discount and if they did I would have to buy an add on, extra cost that wasn’t necessary for me. Bert Odgen dealerships are not honest, transparency and sincere. They will screw you if you let them, Buy elsewhere where you feel that they are honest. More

Poor communication Took my 2017 2500 Sierra Denali because brake pedal was sticking also have fuel filter replaced set up appointment for Friday 9:00 am about 5:30 pm I Took my 2017 2500 Sierra Denali because brake pedal was sticking also have fuel filter replaced set up appointment for Friday 9:00 am about 5:30 pm I call to see if truck was done.They haven’t even started said they were backlogged and maybe Monday so Monday came and went maybe Tuesday. Also put on hold multiple times couldn’t find me in the system I had to call a salesman and ask for to have service mgr to call me because they wouldn’t answer the phone Not very happy More

2017 GMA ACADIA First of all I would like to thank Robert Lucio general manger for all his help. Professional of salesmen Juan Hernandez , Joe cruz, Danny Alcantar a First of all I would like to thank Robert Lucio general manger for all his help. Professional of salesmen Juan Hernandez , Joe cruz, Danny Alcantar and David Rios, I want to especially thank Johnny Rodriguez and Carlos Fantini for making a fun experience. I am going to recommend all my family and friends. More

Not very personable service I had to bring my truck in for service due to a check engine light. Being from out of state I felt more comfortable bringing it to a dealer for servic I had to bring my truck in for service due to a check engine light. Being from out of state I felt more comfortable bringing it to a dealer for service. I guess I was expecting service like my local dealer, and did not receive it. Burt Ogden had 1 service writer who I had to wait to talk. after talking to the service writer I decided to make appointment for Monday morning since I plans for Friday and they are not open on the weekend. Took the truck in on Monday morning and service area was a mess of cars after service area open for a hour. Had to wait again to talk to a service writer to get the truck checked in. I get it Monday morning and having to wait your turn, nothing new there. What was disappointing is having to wait all day to be contacted about what needed to be repaired. I had already taken it in and knew it was a O2 sensor, Even told the service writer the exact code and what was wrong. So waiting all day to confirm what I knew was wrong already and then have to wait till the next day after setting appointment to have the service done was not ideal. On to the next day go pick up the truck get stopped at the driveway by salesmen asking what we were there for. Picked up truck after waiting and paying. Again normal part of any transaction. Make the payment get my keys and given receipt. Thanked for choosing Burt Ogden have a nice day. Again stopped by same sales force blocking driveway to leave. Here is where the local service of Bergstrum GM of Wisconsin stands apart and is in my opinion much more customer focused. 1: Takes the time to go over what was done even if it was just a simple oil change. Burt Ogden did not offer to explain the bill. 2: Offers a complimentary car wash with any service and asks if you want one at time of drop off. Burt Ogden did not offer or mention this. Was told by family member who we were visiting that there was a sign there about a free oil change if a walk around was not offered. again not mentioned by any service writer. 3: Not blocked from entering or exiting by a team of sales people. Overall Burt Ogden did fix what was wrong with the truck but the lack of personal service was a let down. More