Bert Ogden Buick GMC

Horrible customer service experience from sales person to GM. I spoke with GM Joe Norton and he had horrible customer service which explains why his sales people have the worst customer service i have exper GM. I spoke with GM Joe Norton and he had horrible customer service which explains why his sales people have the worst customer service i have experienced. More

I've purchased over 15 cars in my lifetime and also overseas but this was the worst. I felt taken advantage of and ripped off. First contact was alright until the appraisal for our 2021 KIA Soul GT-L overseas but this was the worst. I felt taken advantage of and ripped off. First contact was alright until the appraisal for our 2021 KIA Soul GT-Line (10000 miles and only 9 months old) was initially $16000 and was able to increase to $17000. The price of the 2021 GMC 2500HD Denali was discounted from $88000 to $86000. We were approved for finance with Chase up to $80000. Our credit scores of almost 800 were used against us to increase the price/markup. I spoke with Diego on Friday 23 July and he would not budge on the $86K with a in-house $2500 protection plan. If I removed it then the price of the vehicle would be $90000. Ridiculous! Not was the VIN discussed or provided in two text messages with pictures of the finance cut-sheet. Then we I showed up at the dealership from Austin (325 miles away) to pickup my 2021 BLACK 2500 did Ms. Salazar drive up with a 2021 WHITE 2500. I was shocked and ticked off. I informed her to go get her manager to discuss this. Diego only offered to provide an extra $500 to the trade-in which would be $17500 now. Ms. Salazar also provided 2 license plate covers. The loan paperwork was handled satisfactory. I went home feeling very ticked off that the MSRP was $80000 and $83000 would have been alright for the black but it was white. Bert Ogden is very deceptive and not transparent. I submitted twice my information on there website to have their owner and GM contact me. One week later nothing. So I contacted GMC chat on your website and filed a formal complaint. Lastly, know I paid $22500 for the KIA last year, the trade-in should have been around $19000 so I decided to use Bert and a alias to conduct some research. I acted as if I was interested in purchasing a new vehicle from Bert Ogden and trade-in my 2021 KIA again. Interesting the value from their website stated $18000 to $19500 and then I received an email from Delilah Fuentes offering $1500 added to the $19500 trade-in of the KIA. This disgusted me further. I don't consider this matter closed and want to discuss this with the dealership GM. My options are to file a formal complaint to the Brownsville BBB and use social platforms Google, Facebook, Yelp, etc. to further comment and discuss the dishonest activities of Bert Odgen GMC. More

Jacob was simply in everything He did! Very professional. Took the time to thoroughly explain his findings and recommendations. I will return to visit Jacob. Took the time to thoroughly explain his findings and recommendations. I will return to visit Jacob. More

Dealership was great and clean. All options available were presented. We went in and out without too much of a hassle and Javier was patient. were presented. We went in and out without too much of a hassle and Javier was patient. More

Dealership honored their advertised price on the purchase of a new truck and received a very reasonable offer on my trade in. Very satisficed and will purchase again from Bert Ogden Buick GMC. of a new truck and received a very reasonable offer on my trade in. Very satisficed and will purchase again from Bert Ogden Buick GMC. More

RIDICULOUS... It hards to live up to their promises. I was too keen for them to "pull their stupid wool over my eyes". The young man was trying to make a rapid commission, and they were trying to have my was too keen for them to "pull their stupid wool over my eyes". The young man was trying to make a rapid commission, and they were trying to have my finance through GMC, while I preferred USAA. I purchased my SUV, which was financed through my bank. It took two months to sent to my bank the signed Purchase Order. Thereby Late payment was set in. My bank tried to reaching the finance guy and he never returned their calls for 8 weeks. My bank finally asked me to escalate the matter. I threatened to contact the owners and the corporate office. Immediately, they executed the process within 2 hours. The sales team is friendly, I however heard horror stories about the dealership service practices and will never take my vehicle to be service there. South Texas GMC is in my neighborhood, and I will give them a shot instead. I like other dealerships of Bert Ogden: I purchased a Nissan Titan from the Nissan dealership. Once you step into the Bert Ogden Nissan dealership, it seems like you are at an episode of the TV series CHEERS, where everybody knows your name, and glad that you came. More

Very polite and patient employees, didn’t feel rushed to make a decision. Great atmosphere! Love my new truck!! Definitely recommend this place if you are looking to purchase a new car! make a decision. Great atmosphere! Love my new truck!! Definitely recommend this place if you are looking to purchase a new car! More

I took in my vehicle for an oil change. Your prices are ridiculous 78.00 too much. Burns Motors and Pharr Toyota have better prices. ridiculous 78.00 too much. Burns Motors and Pharr Toyota have better prices. More

If you want the best customer service and all your questions answered you need to go with William Watts! Awesome salesman! He is very knowledgeable. questions answered you need to go with William Watts! Awesome salesman! He is very knowledgeable. More

Crooked Dealership not transparency and honest. Went to this dealership today 1/7/19, my last time was a year and half ago, receive a negetative experience in the sales department and went to buy el Went to this dealership today 1/7/19, my last time was a year and half ago, receive a negetative experience in the sales department and went to buy elsewhere. Came back again today thinking that maybe things have change but I was mistaken. Went in because of an advertisement on their internet page of a truck with an amount of discount. They didn’t want to honor the discount and if they did I would have to buy an add on, extra cost that wasn’t necessary for me. Bert Odgen dealerships are not honest, transparency and sincere. They will screw you if you let them, Buy elsewhere where you feel that they are honest. More