Bert Ogden Buick GMC

STILL LEAKING BUT LIGHT AT END OF TUNNEL I had to call service again at 4pm and was finally told leak was located, Alfredo wanted to know who had replaced the windshield, told him it had not I had to call service again at 4pm and was finally told leak was located, Alfredo wanted to know who had replaced the windshield, told him it had not been replaced since I bought it there just about 2 years ago. Said leak was coming from a gap where seal was broken. Said it would get repaired tomorrow, that I'd have to leave it. Told him I couldn't my only source of transportation. Said he'd let transport know to pick me up so I could get my car. Well had to pick up my car without repair of the leak. Returned it this morning to get window fixed, he said there would be no cost. While sitting there again waiting on transport to bring me to work, I overheard a conversation about loaners (cars) and how they were available but not for oil changes, this was not offered to me, it sure would have made things simpler and I wouldn't have missed 1 1/2 hours of work. Well anyway even though I was not treated or offered this service, I am glad my car is getting fixed and at no cost to me. Thank you Bert Ogden. I would not entrust the care of my car to anyone else. Now I'm hoping they'll get fixed before the end of the day and perhaps delivered to me at work before 5. Just wishful thinking on my part. More

LEAKING AGAIN AND NO SERVICE WARRANTY Had taken in my Enclave for a leak that appears to be coming from the overhead light area. They said they ran it thru the carwash and had not found it Had taken in my Enclave for a leak that appears to be coming from the overhead light area. They said they ran it thru the carwash and had not found it after multiple attempts. Well with recent heavy down pours it is leaking again!!! Now even more, afraid that they wouldn't take my word I made to their service center on Saturday, a nice Sales man named Alfredo and his supervisor acknowledged the leak, the sales manager got pictures and all the info. I took it in this morning spoke to Alfredo in service, first thing he said you're no longer under a service contract. He took my keys went and got info from car, didn't even ask me about leak or it's origin. I gave him name of sales man but I might as well have been talking to the wall. Called him at 244 because I hadn't heard anything. He couldn't even give me an answer, asked what I had taken my car in for?!?!? The told me he'd check and he's call me back. Needless to say it's 315 and still no call back. I did get a ride to work and that was great. Service not so sure. Still waiting. More

Not at Dale Gas At our arrival we knew what we wanted. We drove the Sierra 1500. A very nice truck. The problem started when a sheet with pricing was brought in. We w At our arrival we knew what we wanted. We drove the Sierra 1500. A very nice truck. The problem started when a sheet with pricing was brought in. We were offered $13,000 for our 2013 Buick Verano. We found out that it was worth $18,700 by refinancing. We were offered only $ 4,000 worth of rebates. Then to top it off we were charged for $1,700 because we had not accepted to pay for a package which was already applied to the Buick Verano when we bought it. Imagine to charge us for something already bought and payed for. A week later I was able to go to another GMC dealership and within 3 1/2 hrs I had bought a GMC Sierra sle Texas edition for a very good price with just over $ 8,000 in rebates. Im well aware that any dealership is a business first, but it stays in business by returning customers. We tried to be those customers but were shushed away. Ni modo. Better luck next time. Mariano More