Bert Ogden CDJR

Perfect experience! Customer service was on point! Professionalism was on display at all times by the entire staff. I truly could not have asked for a better experience. Customer service was on point! Professionalism was on display at all times by the entire staff. I truly could not have asked for a better experience. More

Great Hospitality The customer service is great... Went in to buy a 2nd car. Will keep on purchasing from Bert Ogden. Eric (Cuba) was on top of things and even tho it w The customer service is great... Went in to buy a 2nd car. Will keep on purchasing from Bert Ogden. Eric (Cuba) was on top of things and even tho it was a long process he stayed by outside and made us feel at home. More

Great Fast and friendly nice experience we watched a little tv my wife ate a little popcorn, we looked at a few cars. Had a great experience. Fast and friendly nice experience we watched a little tv my wife ate a little popcorn, we looked at a few cars. Had a great experience. More

Customer experience! James did a great job finding my true needs. While I was there the experience was awesome. My little boy and I were treated like family. That's one th James did a great job finding my true needs. While I was there the experience was awesome. My little boy and I were treated like family. That's one thing you don't feel when you go to dealerships. More

Excellent experience.. Treated us like family.. It eas an amazing experience. Our first timeat the dealership searching fir a suv, and we drove off with one.. Very satisfied/ happy and amezed of how It eas an amazing experience. Our first timeat the dealership searching fir a suv, and we drove off with one.. Very satisfied/ happy and amezed of how great Mr Ramon Ruiz treated us .. He was very attentive and met our needs.. Treated ud like family very satisfied would go back again with out a doubt!! Thank yoy once again Mr Ramon for your help. Love our Rav4.. More

Warranty to check wind noise Could not make an appointment to have checked. Said we'd have to leave pickup. We just bought the truck in November. A seal is probably loose. Also we Could not make an appointment to have checked. Said we'd have to leave pickup. We just bought the truck in November. A seal is probably loose. Also we checked because the wrong wiring pig tale for auxiliary brake control was for a 2012 vehicle ours is 2015 so would not plug in, wanted to sell me a $200 plus control made for my truck. Thought of buying second vehicle for wife now I'm reconsidering if can't get service. We had a Toyota bought from you before we traded. Had much better service downtown at your dealership. Was told I had an attitude after waiting an hour and left. More

does not honor veterans Had $1000 discount from USAA whom represent all veterans, they told me they didnt honor that discount. I asked them to match the other qoute I had fro Had $1000 discount from USAA whom represent all veterans, they told me they didnt honor that discount. I asked them to match the other qoute I had from different dodge dealer or at least come close to it. They would not come down one dollar. More

DO NOT BUY FROM THIS DEALERSHIP My 2015 Ram 1500 Ecodiesel broke down on me at 10,500 miles. The truck has been sitting on the lot for over a month now and I have still not been give My 2015 Ram 1500 Ecodiesel broke down on me at 10,500 miles. The truck has been sitting on the lot for over a month now and I have still not been given any information as to when my truck will be fixed. All they told me was they found a few small red flags within the engine but long story short it needed a new engine. The process just to find out if my warranty and extended warranty would cover the damages took 2-3 weeks. This should not have even been a question as most vehicles with engine failure at 10,500 miles are just poorly manufactured. I would NOT recommend this dealership as they like to jerk you around, hand you off to another employee, and tell you what you want to hear. I was promised follow up calls every time I called and only heard from them when I called to get an update myself. Horrible customer service do not waste your time with them. More

trying to buy a new vehicle Submitted an online application after speaking with a salesman by the name of Joshua M., he stated that he would get back with me. 4 hours later, neve Submitted an online application after speaking with a salesman by the name of Joshua M., he stated that he would get back with me. 4 hours later, never heard from him so I called and spoke to him and his answer to not calling me back was, "oh you did it!" Obviously I was a little upset so I called the dealership and requested that I speak with the dealerships management, I spoke to Justin who stated he would talk to his people about this, then I had some guy named Cruz, who was obviously upset and always cut me off when I was trying to say something. He promised customer service but what I got was less than the other salesman Joshua, needless to say, he never called be back as well. I know my credit is not and I may have been nothing to the people of Bert Ogden in Harlingen but I never go back to them for anything. More