Bert Ogden Chevrolet

Absolutely The Worst Service and The Most Incompetent I purchased a 2015 Cadillac Escalade from Bert Ogden on 12/8/15. I gave them a $5,000 deposit prior to that. I must say that Bert Ogden is the most I purchased a 2015 Cadillac Escalade from Bert Ogden on 12/8/15. I gave them a $5,000 deposit prior to that. I must say that Bert Ogden is the most incompetent dealership I have ever encountered and I buy a LOT of vehicles. They have yet to provide a white slip or evidence of title and it has been a month. They quit returning emails two weeks ago and have been completely non responsive. Neither myself or my bank can get any updates from them. They fumbled the ball many times throughout the process and now they have gone completely absent. As such, we have a trade in vehicle that has not been paid off, a new vehicle with out of date plates, and a $5,000 deposit that has yet to be returned. All of this coupled with a total lack of care, consideration, and most importantly lack of communication. They have made every mistake in the book and are now hiding with their tail between their legs. I have purchased 8 vehicles from other dealers since this purchase and have already received white slips and title work on every one of them. It makes me wonder how in the world bert Ogden can stay in business. The customer support is the worst I have ever experienced and so is their level of competency, professionalism, and honesty. I would never recommend them to anyone at all. They are a disaster in every way. More

Never had I'd expect to have experienced such horrible customer service at such a highly advertised dealership, they pride themselves with service, but I am very disappointed and will make sure that peopl customer service at such a highly advertised dealership, they pride themselves with service, but I am very disappointed and will make sure that people know the type of service this dealership provides. More

I BOUGHT NEW 08 CHEVY P/U AND SINCE THE FIRST YEAR I HAD PROBLEMS WITH THE BATTERY OF THIS VEHICLE IF THE TRUCK WAS NOT DRIVEN FOR 2 WEEKS WHEN YOU WANT TO USE IT IT WONT START. I TOOK THE TRUCK TO THE DEAL PROBLEMS WITH THE BATTERY OF THIS VEHICLE IF THE TRUCK WAS NOT DRIVEN FOR 2 WEEKS WHEN YOU WANT TO USE IT IT WONT START. I TOOK THE TRUCK TO THE DEALER THE FIRST TIME AND THEY CHARGE IT , IT WORKS JUST FOR SEVERAL MONTHS AND THEN THE BATTERY DIE AGAIN TOOK THE TRUCK AGAIN TO THE DEALER AND CHARGE IT AGAIN AND SINCE THEN I HAVE TO JUMP IT MANY TIMES. I WAS IN CALIFORNIA FOR SEVERAL MONTHS AND I HAD MANY PROBLEMS THERE...IF MY TRUCK WAS PARKED FOR 1 WEEK IT WONT START, WHEN I CAME HERE ...SAME THING I TOOK THE BATTERY TO CHECK AND THEY SAID BATTERY NO GOOD , NO HOLD THE CHARGE . I CALL THE DEALER BECAUSE THE BATTERY SAID 48 MONTHS FREE REPLASEMENT ...AND THEY SAID THAT THE TRUCK 3 YEARS WARANTY WAS EXPIRED. YOU HAVE RECORDS THAT I HAVE PROBLEMS WHIT THE BATTERY FROM THE FIRST YEAR AND THEY NEVER REPLACED IT ...NOW THEY SAID THAT IT HAVE NOT WARANTY...I TOLD THEM TO REPLACE WHEN I TOOK THE TRUCK TO THE DEALER THE SECOND TIME. More

HOORIBLE THE WORST EXPERIENCE IN MY LIFE. VERY BAD HOORIBLE THE WORST EXPERIENCE IN MY LIFE. VERY BAD SERVICE. NEVER VISIT THEY WANT TO STEAL YOUR MONEY. I DONT UNDERSTAND HOW EXIST THIS KIND OF DEAL HOORIBLE THE WORST EXPERIENCE IN MY LIFE. VERY BAD SERVICE. NEVER VISIT THEY WANT TO STEAL YOUR MONEY. I DONT UNDERSTAND HOW EXIST THIS KIND OF DEALERS. PLEASE FOR YOUR SAFETY NEVER VISIT THIS PLACE More