I have had a very negative experience with Bert Ogden Harlingen Kia. My experience is strictly from buying vehicles, and does not involve the Service department.
Used to be a loyal customer, but will never set foot inside this dealership. The staff does not value customer relationships, loyalty and experience. Also, has no business integrity, ONLY focused on bottom line and ripping customers off. In spite of being a loyal customer, looking to trade a one year old Kia sedan (9 K miles that was bought brand new from same dealership) for a bigger vehicle, dealership did not provide any kind of assistance. We could not make the trade work, and I had to go to a different dealership in Corpus Christi where it made much more sense. In my time of need, Bert Ogden Harlingen KIA was a HUGE let-down. My experience consisted of deception, dishonest managers, and false advertising (will not go into details) It is said that the hardest part is to bring the customer in through the front door. In my case, I had been there 3 times for the same vehicle over a 3 month span to work something out that would make sense for both customer and dealership. Instead, it was a LOSS-LOSS scenario for me. I was treated only as a financial transaction with $$ signs on my forehead. I am extremely disappointed in the whole process. I would rather make the drive somewhere else than work with this dealership ever again. I would give it 0 stars, if possible.
P.S Do not put an automated response, trying to "follow-up". Instead, use that time to train staff on business ethics and customer relationships .