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Bert Ogden Harlingen KIA

Harlingen, TX

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5 Reviews

8321 W Expy 83

Harlingen, TX

78552

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5 Reviews of Bert Ogden Harlingen KIA

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December 03, 2017

"Great customer service"

- hugo1957

knowledge of sales person (Juan Davila) Most of all the respect he had for my spouse and me.. will definitely return to Bert Ogden Kia.

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Recommend Dealer
Yes
Employees Worked With
Amber Turner
December 16, 2016

"Buy somewhere else."

- HeWhoShallNotBeNamed

No customer service, no help with problems, nothing but avoidance and refusals. Worst car buying experience of my life. I do not include service department in this review until I actually have the vehicle serviced. Management does not want to address problems. Go out of town if you want to buy a Kia.

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Recommend Dealer
No
Employees Worked With
Enrique and Max
October 01, 2016

"Very negative Experience. Do not waste your time "

- Mo

I have had a very negative experience with Bert Ogden Harlingen Kia. My experience is strictly from buying vehicles, and does not involve the Service department. Used to be a loyal customer, but will never set foot inside this dealership. The staff does not value customer relationships, loyalty and experience. Also, has no business integrity, ONLY focused on bottom line and ripping customers off. In spite of being a loyal customer, looking to trade a one year old Kia sedan (9 K miles that was bought brand new from same dealership) for a bigger vehicle, dealership did not provide any kind of assistance. We could not make the trade work, and I had to go to a different dealership in Corpus Christi where it made much more sense. In my time of need, Bert Ogden Harlingen KIA was a HUGE let-down. My experience consisted of deception, dishonest managers, and false advertising (will not go into details) It is said that the hardest part is to bring the customer in through the front door. In my case, I had been there 3 times for the same vehicle over a 3 month span to work something out that would make sense for both customer and dealership. Instead, it was a LOSS-LOSS scenario for me. I was treated only as a financial transaction with $$ signs on my forehead. I am extremely disappointed in the whole process. I would rather make the drive somewhere else than work with this dealership ever again. I would give it 0 stars, if possible. P.S Do not put an automated response, trying to "follow-up". Instead, use that time to train staff on business ethics and customer relationships .

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Recommend Dealer
No
Employees Worked With
Too many to list
February 24, 2016

"Avoid them like the plague. "

- familyof3_rgv

We bought our new mini van through them just a few months ago. We love our vehicle but next time we'll drive up to San Antonio. The sales process was fairly smooth up until the day before we were scheduled to pick up our vehicle. They explained the Kia rebates wouldn't qualify for our vehicle since it was used as a "loaner" and thus not considered new. Conveniently for them, all the other vehicles we considered after that were more expensive (even with the rebates). So we ended up purchasing the "loaner van" and after starting the paperwork, we noticed cracks in the windshield. They scheduled for us to come in the following week at 8 am to the service dept. We show up only to find out they hadn't even ordered it. The final straw was our trade in. We just had made a payment on our trade in however the dealership didn't send the payoff until a month later so we owed another payment on a vehicle that wasn't even in our possession. We're still waiting on getting the re-reimbursement from Kia. Every sales, service and financing person who gave us their business card and told us to call them for "anything" has been unresponsive and over promises and then doesn't deliver. I would definitely take my money elsewhere.

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Recommend Dealer
No
Employees Worked With
Enrique, Service Dept and Financing Dept
May 03, 2014

"sales "

- cadie71

Some old sales , same old sales tricks just wonder why they number one in sales in the rio grande valley Don't trust this dealership

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Recommend Dealer
No
Employees Worked With
2
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