Bert Ogden Mission KIA

The service department is a scam: took my car in for a problem on a fuel pump: They left my battery dead when I went to pick it up because they wanted to charge me to clean the tank 800$. I couldn't get problem on a fuel pump: They left my battery dead when I went to pick it up because they wanted to charge me to clean the tank 800$. I couldn't get it to start: battery was toast. I had to get it service there: after I picked it up, they charged me the 800 for the tank cleaning, and according to them, I was given a fuel pump out of pure courtesy. My car was left dirty with dirty boot prints both in front and back of car where people were working and left super dusty as it had been parked in the back> Both KIA and I have been trying to get a response from the dealership director and service manager but no one has called me. Will continue to reach out to the dealership owner, so he understands that I have bought three new vehicles from him in the past five years but will no more. I will have to travel north to San Antonio to get my vehicles from now on. More

Nice place and great vehicles and sale staff. But stay away from Goner Williams, he is a madman and the company gave him a manager's title. almost 5 years later. I took my vehicle back for serv But stay away from Goner Williams, he is a madman and the company gave him a manager's title. almost 5 years later. I took my vehicle back for service with a passenger side door handle button missing @66,623 miles, the repair cost me $356.78. Couple weeks later again for an engine problem @ 67,573. the failure was diagnosed a defective sparkplug. all 4 sparkplugs were replaced at a cost of $379.87. This is what you will have to pay after the 60K initial warranty. Their service department is far to be even acceptable, I always got issues with them. More

Horrible customer service! Do not take your vehicle there! They do not return your calls, keep your car a long time, and don't repair properly!! Do not take your vehicle there! They do not return your calls, keep your car a long time, and don't repair properly!! More

To KIA Customer Service: This letter is to document our experience with KIA customer service. I have owned two KIA vehicles; a Forte and a Sedona. This was my first experience bringing my KIA veh our experience with KIA customer service. I have owned two KIA vehicles; a Forte and a Sedona. This was my first experience bringing my KIA vehicle to an authorized KIA dealership. On September 2nd there was an attempt to steal my KIA Forte from my home. The perpetrators destroyed much of my car’s steering column. Thankfully we had GEICO insurance with 30 day car rental coverage. The car was towed to the KIA Mission dealership on August 8th. August 8th - Cinthya/KIA dealership stated they would start repairs on August 10th. August 12-13th - The GEICO adjuster called Mission five times and no answers. He left three voices mails August 15th - Cinthya/KIA stated they required more parts. August 25th - KIA/Cinthya told Geico that they got all the parts and they'll start repairing the car. A Sept 1st - KIA/Cinthya told the Gieco agent KIA needed more parts, no ETA given for part Sept 23 - , Ms. Brough called KIA/Cinthya told Ms. Brough they would call when the car was completed, KIA didn't’ call back. Sept 29 - Ms. Brough called and KIA/Cinthya told Ms. Brough her car was ready for pickup. Upon picking up the car, Ms. Brough asked the KIA service person to see the notes about the car. Ms. Brough was told there were no notes. First. The car was filthy outside. The car dealership did not wash/clean the outside or inside the car. Plastic parts were left in the back seat. Secondly, The car’s battery was dead. Mr. Brough asked the KIA service agent to help with the car’s dead battery. They ignored him. Mr. Brough’s asked the KIA service agent if he could ask one of the KIA mechanics for a wrench so he could change the battery himself. The KIA agent said no. Mr. Brough took it upon himself and walked over to the KIA garage. Thankfully, a mechanic did help Mr. Brough remove the dead battery. Mr. Brough had to go across the street to Walmart and buy a new battery. Third. Mr. Brough also noticed the car’s back brake lights were continually engaged. The likely reason for a dead battery. Thankfully, the mechanic that helped with the dead battery also helped fix the back brake lights. Fourth. Once the car was started, a low tire pressure light indicator was on. Once Mr. Brough got home he discovered that all four tires had pressures 50% below the car’s recommended PSI. The dealership allowed a vehicle to leave with very unsafe tire pressure. Our first-time experience with KIA customer service is not good. We were lied to. We were ignored. We incurred additional expenses. Our lives were put in danger, low tire pressure. Geico covered 30 days of car rental but it took 52 days to get our car back. For 22 days we were out of car rental coverage. We politely request, based on the experience above, that KIA mission dealership at least refunds our $500 deductible. Thank You, More

AT KIA BERT OGDEN THEY OFFER YOU WITH THE PURCHASE OF AN ELECTRIC EV6 TWO YEARS FREE OF CHARGE FOR YOUR VEHICLE, BUT AFTER TWO MONTHS THEY CHANGE THE GAME, BECAUSE AT THE BEGINNING I CONNECTED IT TO ONE OF ELECTRIC EV6 TWO YEARS FREE OF CHARGE FOR YOUR VEHICLE, BUT AFTER TWO MONTHS THEY CHANGE THE GAME, BECAUSE AT THE BEGINNING I CONNECTED IT TO ONE OF FAST CHARGE AND IN 3 HRS. IT WAS READY, NOW THEY TELL ME THAT THIS CHARGER WILL ONLY BE FOR THE APARTMENT. OF SERVICE AND THEY ASK ME TO LOAD IT IN ANOTHER, IN WHICH IT TAKES 17:30 HOURS, TO THAT TIME WE ADD 30 MINUTES TO TAKE IT AND ANOTHER 30 BACK, IN TOTAL 18:30 HRS. INVESTED IN THAT PROCESS. HANDLING IS A WAY OF LETTING YOU CHARGE AT THE AGENCY, THIS IS A DECEPTION AND LACK OF SERIOUSNESS AS WELL AS ETHICS (THEY DON'T DENY YOU THE CHARGE BUT CHANGING THE CHARGER REPRESENTS 5 TIMES MORE TIME) BUT YOU'VE ALREADY PURCHASED, YOU'VE ALREADY SCREWED UP! ON THE OTHER HAND, THE QUALITY OF THE PAINT ON MY CAR IS POOR, SINCE BIRD DROP FELL ON IT AND THE STAIN REMAINED, I TAKED IT TO THE AGENCY AND THEY TRIED TO REMOVE IT AND THEY DIDN'T SUCCESSFULLY, THEY TOLD ME TO TAKE IT TO THE CHEVROLET FROM BERT OGDEN TO HAVE IT POLISHED BUT HE WOULD HAVE TO PAY APPROXIMATELY $250.00 DLLS. I BUY THE CAR 2 MONTHS AGO AND THEY DO NOT MAKE THE WARRANTY IN THE PAINT EFFECTIVE, THAT THEY HAVE LACK OF SERIOUSNESS AND RESPONSIBILITY IN THE WARRANTY. DON'T BE SURPRISED OR FOOLED BY KIA BERT OGDEN, FORTUNATELY THERE ARE OTHER ELECTRIC CAR OPTIONS IN THE VALLEY SUCH AS HYUNDAI, FORD MUSTANG, VOLKSWAGEN, TESLA AND MORE ARE COMING. More

Just bought my Kia Seltos 2021 and i am very satisfied with the help from our sales consoultant Daniel Vallejos. Would recommend coming here for new vehicles. with the help from our sales consoultant Daniel Vallejos. Would recommend coming here for new vehicles. More

Happy Customer Just bought my FOURTH KIA OPTIMA ..... A 2016 ... My salesman Juan "JJ" Garza was awesome . I saw the car I wanted , left him my phone number and the Just bought my FOURTH KIA OPTIMA ..... A 2016 ... My salesman Juan "JJ" Garza was awesome . I saw the car I wanted , left him my phone number and the next day I picked up my car ... Total time spent at dealership was 1 hour . We did it all my phone ... And I got a beautiful car at an amazing prize and super low interest rate ... . Going for my 5th in 5 or 6 years More