Bert Smith BMW

Superb service throughout the entire process. Would highly recommend the Bert Smith Team to anyone for their BMW needs. Have used them for service for the past 9 years and could not be happier. Would highly recommend the Bert Smith Team to anyone for their BMW needs. Have used them for service for the past 9 years and could not be happier. More

This is the first time I have purchased a car from Bert Smith BMW as we recently moved to the area. Overall, it was a great experience. The salesperson was knowledgeable and the process was quicker than ot Smith BMW as we recently moved to the area. Overall, it was a great experience. The salesperson was knowledgeable and the process was quicker than other dealerships I've experienced. More

Always easy to get service here. We use Juan and Alex at the service center. We use Juan and Alex at the service center. More

Smooth and efficient process. Alex was great. It was a very good experience. Will return. Alex was great. It was a very good experience. Will return. More

Had an excellent experience with Roger and the team at Bert Smith. It was a smooth and straightforward experience. I will definitely return for my next BMW. Bert Smith. It was a smooth and straightforward experience. I will definitely return for my next BMW. More

Been my BMW go to for over 10 years…. simply the best! Both sales and service are wonderful! simply the best! Both sales and service are wonderful! More

Understanding, explained process, Everything taken in timely process Excellent customer service Addressed recalls Talked about next visit timely process Excellent customer service Addressed recalls Talked about next visit More

We will definitely try out this dealership again the next time we are in the market for a car. Our experiences with Gio Garces have always been terrific. time we are in the market for a car. Our experiences with Gio Garces have always been terrific. More

Somewhat disappointed in the fact that the dealership did not have a tire in inventory and I had to return at 5 PM. I was not aware of a $50 Shop Charge for Repair Order. Price for the tire was over th not have a tire in inventory and I had to return at 5 PM. I was not aware of a $50 Shop Charge for Repair Order. Price for the tire was over the top. I think Ocala BMW does a much better job all around. More

if I could give less than 1 star, I would. I have Been speaking to the dealership for almost two weeks on a used Lexus. I’m an Army officer and stationed in NC. I took Leave to travel to the d I have Been speaking to the dealership for almost two weeks on a used Lexus. I’m an Army officer and stationed in NC. I took Leave to travel to the dealer, have the car inspected and purchase. After I bought The ticket, the Dealer told me I couldnt Take the vehicle to Lexus for the inspection. I flew All the way down thinking I’d just get a mobile mechanic to look at it. Then I was Told that if I didnt finance the car with them, I would Not be able to drive the car off the lot. I asked To speak with the Used Car Manager, but Bobby Haines, the GM spoke to me. He told me that even though my loan is through USAA, a bank they regularly use, I would need an actual check or I’d have to wait approx 3 business days to take delivery of the car. I asked If this is a policy that’s written and he said no but he’s the GM and that what he’s telling me. At this point, I’m feeling discriminated against and felling that my service to this country is worthless. I would not recommend anyone buying from them. To ask a service member that traveled hundreds of miles to come back to pick up a vehicle because I dont Want to use their financing is ridiculous. More