Bert Smith BMW

Been my BMW go to for over 10 years…. simply the best! Both sales and service are wonderful! simply the best! Both sales and service are wonderful! More

Understanding, explained process, Everything taken in timely process Excellent customer service Addressed recalls Talked about next visit timely process Excellent customer service Addressed recalls Talked about next visit More

We will definitely try out this dealership again the next time we are in the market for a car. Our experiences with Gio Garces have always been terrific. time we are in the market for a car. Our experiences with Gio Garces have always been terrific. More

Somewhat disappointed in the fact that the dealership did not have a tire in inventory and I had to return at 5 PM. I was not aware of a $50 Shop Charge for Repair Order. Price for the tire was over th not have a tire in inventory and I had to return at 5 PM. I was not aware of a $50 Shop Charge for Repair Order. Price for the tire was over the top. I think Ocala BMW does a much better job all around. More

if I could give less than 1 star, I would. I have Been speaking to the dealership for almost two weeks on a used Lexus. I’m an Army officer and stationed in NC. I took Leave to travel to the d I have Been speaking to the dealership for almost two weeks on a used Lexus. I’m an Army officer and stationed in NC. I took Leave to travel to the dealer, have the car inspected and purchase. After I bought The ticket, the Dealer told me I couldnt Take the vehicle to Lexus for the inspection. I flew All the way down thinking I’d just get a mobile mechanic to look at it. Then I was Told that if I didnt finance the car with them, I would Not be able to drive the car off the lot. I asked To speak with the Used Car Manager, but Bobby Haines, the GM spoke to me. He told me that even though my loan is through USAA, a bank they regularly use, I would need an actual check or I’d have to wait approx 3 business days to take delivery of the car. I asked If this is a policy that’s written and he said no but he’s the GM and that what he’s telling me. At this point, I’m feeling discriminated against and felling that my service to this country is worthless. I would not recommend anyone buying from them. To ask a service member that traveled hundreds of miles to come back to pick up a vehicle because I dont Want to use their financing is ridiculous. More

Second time I have taken my BMW here for service -- both times service was excellent. Texted video of inspection showing condition of important items and explained each recommendation in detail times service was excellent. Texted video of inspection showing condition of important items and explained each recommendation in detail More

Alexander Chiriboga Took the time to explain the new features of the car to me and made sure we got the price we were looking for. One of the easiest car buying experiences we’ve had. features of the car to me and made sure we got the price we were looking for. One of the easiest car buying experiences we’ve had. More

Bert’s BMW was wonderful to deal with. Vinny was extremely knowledgeable. I will definitely go back. Vinny was extremely knowledgeable. I will definitely go back. More

Juan is a great service advisor. The car was repaired on time and on budget. The car was repaired on time and on budget. More

Excellent service by all those that worked on my BMW. ...highly recommend this place! Glad I found my new home for my BMW service needs! ...highly recommend this place! Glad I found my new home for my BMW service needs! More