Bert Smith BMW

Excellent service, excellent communication, and a very friendly and professional staff across the board…… from vehicle purchases, to parts, and service, I have always been very happy dealing with Bert Smi friendly and professional staff across the board…… from vehicle purchases, to parts, and service, I have always been very happy dealing with Bert Smith BMW. More

It was a pleasure dealing with these folks. Offered a fair and honest price, no pressure. Thank you Leo for the pleasant experience and we love the new car! Offered a fair and honest price, no pressure. Thank you Leo for the pleasant experience and we love the new car! More

Had an issue with the roof retraction on my 650i. Nataly, as normal and consistent, took care of everything for me. the loaner was awesome and I'm considering an upgrade lol! Nataly, as normal and consistent, took care of everything for me. the loaner was awesome and I'm considering an upgrade lol! More

I took my car in for an oil change. I could not have asked for better service. Everyone was extremely nice. Anthony Gomez is who took care of me and he was phenomenal!! I will continue I could not have asked for better service. Everyone was extremely nice. Anthony Gomez is who took care of me and he was phenomenal!! I will continue to get my service done here!!! More

Natalie Swain was very helpful. She didn't just do the minimum; she evaluated the service agreement and maintenance program on file and performed all the services that I would benef She didn't just do the minimum; she evaluated the service agreement and maintenance program on file and performed all the services that I would benefit from before leaving for a trip. Car runs amazing and I can't thank her enough. More

Chris was efficient, professional, provided a daily update, explaied in detail issues found and corrective measures taken. He was everything we expected from a BMW service center update, explaied in detail issues found and corrective measures taken. He was everything we expected from a BMW service center More

Always courteous, always friendly and always professional. I would highly recommend Bert Smith BMW to family and friends. professional. I would highly recommend Bert Smith BMW to family and friends. More

Service was completed in a short amount of time and my service advisor Alex kept me up to date on the work and what was being done. Waiting area was comfortable and I would continue to use Bert Smith for service advisor Alex kept me up to date on the work and what was being done. Waiting area was comfortable and I would continue to use Bert Smith for my service. More

Juan and the team were great! They completed all the necessary work earlier than we originally thought it would take, e.g. under promised and over delivered! They completed all the necessary work earlier than we originally thought it would take, e.g. under promised and over delivered! More

Wait time for service to be completed was far too long for oil change and initial service visit. Original scheduled appointment time was moved back to later time two days prior to appointment. Assuming for oil change and initial service visit. Original scheduled appointment time was moved back to later time two days prior to appointment. Assuming they overbooked and took much longer than stated. More