Bert Smith BMW

Nothing like a brand new BMW! I was probably an easy sale because I did my homework. Nevertheless, John Grima was very informative on helping me to make my final decision. Once I p I was probably an easy sale because I did my homework. Nevertheless, John Grima was very informative on helping me to make my final decision. Once I purchased the car Blaire was AMAZING on helping me navigate all the toys that come with it. If I had anything bad to say, it would be that the whole process takes so long. Wish all dealerships could find a way to shorten that! More

Just a bad buying experience Went in one day to look at BMWs. Saw a few I liked so I setup an appointment for a week later. Day before appointment, sale lady asks me to move the t Went in one day to look at BMWs. Saw a few I liked so I setup an appointment for a week later. Day before appointment, sale lady asks me to move the time. OK, no problem. Show up for new time and she is busy with someone else. Another sales guy helps me. My wife didn't like the 2 cars I had picked prior but liked another one. Sales people were pushy and aggressive. Not what I expected for a premium car. An hour after leaving I start getting texts that the car my wife liked was being looked at by someone else and I needed to decide right now or it was gone. Told them good luck and crossed BMW off my list. Happy Audi owner now. More

Above and Beyond I recently purchased my second CPO 5 series, from Bert Smith BMW in St. Pete, FL, since November. I agreed to purchase this car sight unseen based off I recently purchased my second CPO 5 series, from Bert Smith BMW in St. Pete, FL, since November. I agreed to purchase this car sight unseen based off of the specs, overall quality of the other car we bought in November, as well as my great experience with the dealership and especially our salesman, Keith Sanders. However, upon inspecting the car, there were a few issues that I brought up. So before I left with the car, Keith and his sales manager promptly scheduled for everything to be taken care and sent me home in a very nice loaner. When I arrived back at Bert Smith, my used BMW looked better than when it was new. I can't say enough about how I was treated as a new customer the first time and as a repeat customer most recently. Thank you Keith and thank you Bert Smith!! More

Michael Sawicki Best In Sales and Customer Satisfaction Best experience ever! Sales Advisor Michael Sawicki was outstanding in his knowledge of all BMW products, features, and finding the best car for our n Best experience ever! Sales Advisor Michael Sawicki was outstanding in his knowledge of all BMW products, features, and finding the best car for our needs. Bert Smith Euro Collection exceeded our expectations. From start to finish Mr. Sawicki treated us as his only priority spending time with us to answer many questions (as firsts-time BMW buyers. He took additional time to reconnect with us to ensure the car performed as advertised and was always available for follow up questions we had for him. Never a delay in contacting Mr. Sawicki or getting a followup response from him. This dealership clearly has the right formula for meeting customer satisfaction and having the best, most talented, and positive advisors. The Bert Smith experience and treatment by Mr. Sawicki is the Gold Standard when it comes to a total car buying experience. More

Finding the right BMW We did not end up buying today but Michael Sawicki definitely gave us the best dealer experience. From general car knowledge to trying to narrow down We did not end up buying today but Michael Sawicki definitely gave us the best dealer experience. From general car knowledge to trying to narrow down what vehicle would be a good fit. I really don't think there's anything more he could have done to get me into a car today (and he wasn't pushy at all), it was more personal difficulty in deciding. I will definitely be returning to work with him in future purchases and highly recommend him to anyone interested in a BMW. More

Michael Grace in Sales! Found an affordable, great car with low mileage. Was in and out in about an hour with my new car... Michael Grace was awesome!!!!! Go see Michael.... Found an affordable, great car with low mileage. Was in and out in about an hour with my new car... Michael Grace was awesome!!!!! Go see Michael.... More

New BMW Purchase My wife and I recently purchased a new BMW X5M and Michael Grace (our sales rep) was wonderful and a true pro. Larry Bearnarth (our finance rep) was My wife and I recently purchased a new BMW X5M and Michael Grace (our sales rep) was wonderful and a true pro. Larry Bearnarth (our finance rep) was great and on the spot with everything. We were introduced to everyone and had an amazing car buying experience in every way. Bailey (our BMW Genuis) was on the mark with every detail. Looking forward to a long lasting relationship with Bert Smith. More

Wonderful experience We went in looking at certified pre-owned vehicles and John helped us by quickly narrowing down what our wants and needs matched. We purchased a pris We went in looking at certified pre-owned vehicles and John helped us by quickly narrowing down what our wants and needs matched. We purchased a pristine vehicle and even got an additional discount for being recent college grads, which was icing on the cake. I have no complaints about the process and it was all a very positive experience. Looking forward to purchasing my next car there.. More

Amazing dealer amazing staff We had an amazing experience at this dealer. We leased a vehicle and received a great deal and even better service. I can not recommend them enough. J We had an amazing experience at this dealer. We leased a vehicle and received a great deal and even better service. I can not recommend them enough. Joe in sales was great and Bill the sales manager is a true gentlemen. More

Poor Customer Service decided to rescind my initial poor review of Bert Smith BMW and gave them another shot today, but to my disappointment they fell flat again. After ex decided to rescind my initial poor review of Bert Smith BMW and gave them another shot today, but to my disappointment they fell flat again. After experiencing tremendous service at Reeves BMW and Mercedes Benz of Tampa, it is truly sad to experience such poor customer service at Bert Smith BMW. I did not purchase my BMW or Mercedes at either of the aforementioned dealerships and took my car to each location dozens of times to get it washed and was never told "we are too busy" to wash it. I can guarantee that those other dealerships are just as busy (if not more) than Bert Smith and they never turned me away. They simply set my expectations how long it would take (never more than 45 minutes) and I would wait it out or come back. The guy who came outside to tell me that they are "too busy" had an attitude and seemed annoyed by my request to get a simple car wash two days in a row. I guarantee that if I was a middle aged guy driving the exact same car that I have, I would not have been dealt with in such a poorly mannered way. This guy needs a lesson in customer service and how to treat customers - no matter their age. It's pretty obvious why Bert Smith BMW has worse reviews than any other BMW dealership within a 50 mile radius. It's also now apparent why no 3rd part BMW shop or body shop around this area will recommend going to Bert Smith vs. Reeves. Thanks for the poor service and don't worry I will not bring my car back for a service, a free car wash, or look at your dealership when I get back my next BMW. More