Bert Smith Subaru Volkswagen

I don't usually write reviews, and I don't know anything about cars, BUT: Bert Smith's service Dept is a rip off. I had a problem with my car's transmission. I brought it around to two places for estimate about cars, BUT: Bert Smith's service Dept is a rip off. I had a problem with my car's transmission. I brought it around to two places for estimates before bringing it to Berts, both other shops (which I won't give their names, I don't want to be a commercial) gave me free estimates of how much it would cost to repair, and both shops gave me the same diagnosis as Berts.....when I finally got to Bert's what did they charge me for an estimate? $100!! This is the second time they've charged me for estimates, the first was about a year ago. DO NOT BRING YOUR CAR HERE! There are plenty of shops around town that have better customer service and are actually in the business of fixing cars, not raking you over the coals for ever dollar they can get out of you. Save yourself $100 dollars get you car repaired elsewhere. More

I have had my pre-certified Z-4 in for service 2 times. After only 2 days, the convertible top did not even go down! I had numerous other problems that were listed, but not correct. One of the problems w After only 2 days, the convertible top did not even go down! I had numerous other problems that were listed, but not correct. One of the problems was the alignment. As a result of it not being corrected, I was told I had to purchase two new tires and an alignment!!!!!!!!!!!!! I called to speak to the General Manager who "hung up" on me. Now, I ask...who wants to do business with an organization like that? Wish I had gone to Reeves. I had a friend who had aput a deposit down on a $56,000. car who canceled as a result of my dealing with them and their lack of service. Now I know why....the leadership. More

Negotiated the price. Next day came with a check for the car. To my surprise, there was a new price (sales manager increased the price by $3,500). I walked out from the dealership with no car and have waste car. To my surprise, there was a new price (sales manager increased the price by $3,500). I walked out from the dealership with no car and have wasted my time buy leaving my job early and going to bank getting the money. I can't believe somebody still does business like this (even today, when economy is not doing so well). I DO NOT recomment this dealership. More

They are liars & cheats. Drive the extra 30 miles to have your car serviced by Reeves. Left over 5 voice mails for Ram, the Service Manager, & never got a reurn call. Had to drive to dealership myself to con your car serviced by Reeves. Left over 5 voice mails for Ram, the Service Manager, & never got a reurn call. Had to drive to dealership myself to confront him. His excuses are pure lies. BEWARE !!! More

Absolutely dreadful customer service. A very rude and arrogant salesperson. Seemed completely uninterested in my business. Could not be bothered to answer the simplest question on pricing. Avoid this arrogant salesperson. Seemed completely uninterested in my business. Could not be bothered to answer the simplest question on pricing. Avoid this dealership if you expect to be treated with any respect at all. More

I stopped doing business with the dealership last month, 5 years and 4 BMWs later,as have a few of my colleagues. Since Nadar the Service Manager resigned, they keep replacing one manager after another and 5 years and 4 BMWs later,as have a few of my colleagues. Since Nadar the Service Manager resigned, they keep replacing one manager after another and these new guys just don't have Nadar's technical knowledge and customer handling abilities and simply just cannot get it right anymore. Same goes for the Sales Dept. since Rich left. The place has gone downhill since they replaced Mark Cobb whom I followed over from Reeves. Employees all seem really miserable too. Mr.Smith, its time to wake up and come downstairs,your ship is sinking! More

Worst customer service I have every experienced...on any product I have every owned in my 53 years. They had my car in for service for 31 days (took them 3 visits and 4 phone calls from me just to get a l product I have every owned in my 53 years. They had my car in for service for 31 days (took them 3 visits and 4 phone calls from me just to get a loaner (Chrysler) after 7 days. I got the royal treatment alright...the royal run-a-round! When car was finally "repaired"??? car came back with filthy interior! "The Ultimate Driving Machine"...yeah right! You boys need a new slogan. More

I ordered a 650i in October. It was nothing special, the only thing it had on it was an automatic transmission. I tracked it almost every week online and realized that the one that they had ordered was a ma only thing it had on it was an automatic transmission. I tracked it almost every week online and realized that the one that they had ordered was a manual. I called them back (this was in november) and they said they had sent me a letter. I had never recieved a letter, and they gave me a *new* production number. I tried calling rich 5 times and he would never call me back, and always had someone else call me. Finally I talked to the manager, Mark and canceled my order and went to Reeves. I would definately not recommend Bert Smith if it was the last dealership on the planet!! More