Bertera Chevrolet

Truck Excellent customer service. I recently got home from being away with the military, Bertera helped me get into a new truck in no time! they have a huge Excellent customer service. I recently got home from being away with the military, Bertera helped me get into a new truck in no time! they have a huge selection! I recommend checking this dealership out, if you live far away it’s worth the drive More

Trick or Treat for Trucks I went in on Halloween to look into trading in my pickup truck for a newer model. The staff was friendly and helpful. I drove home in a beautiful, I went in on Halloween to look into trading in my pickup truck for a newer model. The staff was friendly and helpful. I drove home in a beautiful, brand new Chevy Silverado! All treats and no tricks on this Halloween! More

Great customer service Working with Jason Brooks at Bertera was awesome! No pressure to make the sale, and put me in an amazing new car! He continues to follow up after the Working with Jason Brooks at Bertera was awesome! No pressure to make the sale, and put me in an amazing new car! He continues to follow up after the sale to make sure I’m happy. Go see him! More

OK Good time Very well .treated .No problems at all I was informed the car was a 2016. When it arrived it was a 2017. Had to dicker again. Stan Very well .treated .No problems at all I was informed the car was a 2016. When it arrived it was a 2017. Had to dicker again. Stan More

Good Experience Good experience. Staff was friendly and helpful. Although the registration process took a little longer than I would have liked. All around a good dea Good experience. Staff was friendly and helpful. Although the registration process took a little longer than I would have liked. All around a good dealership though, I feel like I got a quality vehicle. More

probably my best lifetime experience buying a car, KUDOS what a wonderful experience buying this new (used)car, from walking in the door and meeting Jay who brought me to Bob who sat with me, asked a few qu what a wonderful experience buying this new (used)car, from walking in the door and meeting Jay who brought me to Bob who sat with me, asked a few questions and then showed me the car of my dreams. After driving the car, I knew I wanted it and I think Bob recognized just how impressed I was with the car, we sat and talked price , finished the sale and Bob spent a lot of time explaining every option available for this car, things to watch for, service options, etc. I left there feeling completely comfortable buying this car and felt like I had someone looking out for my needs at Bertera. Since owning this car, I have been completely satisfied with the car, it was detailed to look like a car that just left the showroom, it had gas in the tank and I also have to add that my salesman has called me every day since the sale to be sure I was satisfied and had no problems. This had been the easyest and best experience buying a car in my life- Thank You Bob More

Knowledge salesman with excellent follow thru Good experience. Treated promptly with respect. Sales was straight forward and open. Given time to review before purchase. I would recommend Good experience. Treated promptly with respect. Sales was straight forward and open. Given time to review before purchase. I would recommend this dealership to a friend More

Purchashing a new car I was very pleased with the service I received from the sales staff. They were helpful and very personable. They were willing to work with me to give I was very pleased with the service I received from the sales staff. They were helpful and very personable. They were willing to work with me to give me a good price. More

Incompetence and dishonesty I used usaa car buying service and had a blank check in hand while I went looking for a very specific car. I'm called by Haley who tells me they have I used usaa car buying service and had a blank check in hand while I went looking for a very specific car. I'm called by Haley who tells me they have the car on the lot for 31700. I drive 2.5 hours to see it ( I made it clear I can't make set appointment times with my job and travel distance). Then I'm told the actual price is several thousand more because I'm not a teacher and don't qualify for some other rebates. I should have recognized then their dishonesty and walked away-I own that. I put money down and make it clear this is to hold the car. I have usaa w/ low interest I don't need to put a deposit down. Then on the day I'm supposed to bring my trade in, I can't because Taylor who was less than professional tells me I can't come in on Friday but Saturday because of her schedule. (No one else at the dealership can help on Friday). I ask over and over what paperwork she needs. I show up Saturday with the required documents and oh, she didn't realize I needed additional paperwork. So now I have to leave and sign via overnight mail. Again made it clear that the money I put down was to be returned but when the bank called me to say there is a discrepancy, Vinnie assured the bank they were right and I was putting that money down. (I have a witness who came with me that Saturday). So now I end up loosing a few hundred dollars that I would have made on interest through my financials. On top of all this, they forgot to have someone scheduled to register the car here in NH for Thursday. Well, town hall is closed fri-sun and I'm away mon-wed. I called this morning, no call back. My advice, take your business elsewhere. You deserve attentive and good customer service, especially us soldiers. More

2014 Grand Cherokee - Excellent! I was in the market for a newer Grand Cherokee and had been looking for a couple of months when I found the color and feature package I wanted located I was in the market for a newer Grand Cherokee and had been looking for a couple of months when I found the color and feature package I wanted located at Bertera Chevrolet in Palmer, MA. I called the dealership at about 7:30 p.m. Wednesday evening and had some specific questions concerning the Jeep I was looking at and, lucky for me, I got “Zack” on the phone who called me back 15 minutes later just as they were getting ready to close. Zack got the information that I needed back to me very quickly which was important to me seeing as how I was an hour and a half away from their location. The following day, I drove out to the dealership where I met with Zack and purchased the Jeep I inquired about. I told Zack that one of the biggest reasons I drove the 1 – 1/2 hours out to Bertera was because of how Zack was so prompt getting back to me and answered all my questions. At the end of our meeting, I told Zack about how I was also a person in the same industry he was with regard to being a former Sales Manager at a very large auto dealer outside of Boston. I like to conduct myself the same way that the people at Bertera do and a big reason I purchased from them, they were not only very professional, but also took care of every aspect of the sale from financing to my driving off the lot with the vehicle that same very day; and they even offered me lunch!! Thanks Zack, Jay and Vinny! Philip Chancey More