Bertera Chevrolet

I have a 2002 Impala that I had brought to Bertera Chevy a month ago for the first time to try and diagnose a recurring issue with my lights that wasn't happening at that time. Unfortunately, they were not a month ago for the first time to try and diagnose a recurring issue with my lights that wasn't happening at that time. Unfortunately, they were not able to get the problem to duplicate although they made a valiant effort and they did not charge me for the effort, which I was pleasantly surprised by and grateful that they didn't charge me. I remembered that kindness today when I had developed a problem with my car last night that still was happening this morning where it didn't seem to want to move very fast even though the engine was revving just fine and I was afraid I might have a transmission issue. I called and spoke to Jeoff Hoyt, who was very friendly and told me that if I could drive the vehicle there now, then they could take a look at it immediately for me. I limped it there, left the car to be diagnosed and asked Jeoff to call me when they found something out. Within 15 min. of arriving home from dropping it off, I got a call from Jeoff telling me that my car needed to have the catalytic converter replaced on it. He offered me two options, the second of which was an after-market part from Napa that if he could get it there, he could have the vehicle repaired before they closed. I gave him the go ahead and an hour later, I received a call saying it was all fixed and had been tested and was ready to be picked up. We discussed the price, and I found the total of the bill to be very acceptable. Twenty minutes later, I arrived to the dealership, and I must pause to say that as I walked in, all of the employees I encountered were very friendly and said hello to me, which I thought was very nice. The manager from the sales floor, who I am sorry to say I didn't catch his name, came in to help Jeoff process my checks and was very helpful and nice to me. I thanked them all and I do wish them a very Happy Thanksgiving at Bertera Chevrolet! I cannot remember the last time I was able to call a dealership, get my car in on the spot, have it diagnosed and repaired in such a short time for such a reasonable price. You made my and my husband's lives much easier as he does most of our repairs and with Thanksgiving around the corner, we were depending on this vehicle to be available to us to travel with, and thanks to the wonderful care that Jeoff Hoyt and the Service department showed me and my vehicle, our plans will not have to be changed. Thank you again, Heather Morrissette :) More

I come all the way from Long Island NY after speaking with Jay and not regret it at all. Honest, accurate and pleasant dealership. Jay and the crew are far from your car salesman image. They care that yo with Jay and not regret it at all. Honest, accurate and pleasant dealership. Jay and the crew are far from your car salesman image. They care that you'll be satisfy, making sure that this is what you want and need. I am for sure coming back. Jay was making sure we are satisfy and getting what we want and like. The place is inviting and you feel like at home, very warm and friendly. If you looking for a new or used car I highly recomand Bertera Chevrolet. More

This was our first time in a dealership and buying a car. We had Paul Figueiredo as our sales person. He was very friendly and he explained everything in great detail. Any questions we had he could answer th We had Paul Figueiredo as our sales person. He was very friendly and he explained everything in great detail. Any questions we had he could answer them right away. I would absolutely recommend this dealership to all of my friends looking to buy a new car. Overall this was a great experience for us thanks to Paul. Paul is awesome. More

This is my 2nd car I bought from Bertera Chevrolet Palmer Mass. Great cars never had any problems with the cars from bertera price are better than my home state Ct. My sales guy Paul is great took care the i Mass. Great cars never had any problems with the cars from bertera price are better than my home state Ct. My sales guy Paul is great took care the issues my car needed repaired. I recommend anyone who is going to Bertera Chevrolet ask for Paul Figueiredo I guaranteed you won't be disappointed. Another thing I did noticed buying this time they did not try to push the extended warranty they offer it if you want it. More

My wife and I encountered many obstacles while purchasing our vehicle, but with the patience, knowledge and determination of our salesman Bob Canning, our experience turned out to be positive and successful. our vehicle, but with the patience, knowledge and determination of our salesman Bob Canning, our experience turned out to be positive and successful. We thank Bob for his hard work. More

Great Experience!!! Highly recommend!! Dave made a painful task pretty painless. It was the first and only dealership we went to in person. Though we did a lot of online research prior to going. It w painful task pretty painless. It was the first and only dealership we went to in person. Though we did a lot of online research prior to going. It was something I was dreading and it was pretty easy. More

My experience at Bertera was exceptional due to the commitment of the sales agent that took my request to find alow mileage used vehicle. Bob Canning did an excellent job of keeping me informed of the commitment of the sales agent that took my request to find alow mileage used vehicle. Bob Canning did an excellent job of keeping me informed of the steps taken in finding a vehicle for me and what was expected of me. He was professional, polite and listened to my needs for a vehicle. I appreciate his hard work. I have used the service department with a couple of my other vehicles and they have always been honest and quick. I shall keep my business with Bertera. More

I gave this dealer a poor rating because it completely 100% deserves it. I was searching and searching for the lowest possible price I could find on a cruze. Bertera seemed to stick out with their reasona 100% deserves it. I was searching and searching for the lowest possible price I could find on a cruze. Bertera seemed to stick out with their reasonable prices. Bertera is about 45 mins to an hour away from my house. With that being said I took the chance anyways. I'm a first time buyer with not a lot of credit. I brought my boyfriend who has decent credit to help me. We get there around 12 or so and we walked in and I couldn't believe how nice it was in there. The people were nice and I felt like things were really going to work out for us. Steve, ended up being our sales guy at first. We took the cruze for a test drive, and came back and he quoted us a very low price. After sitting around for a while, Steve comes back and says we definitely got the approval and we will be eligible to take the vehicle home that same day. My boyfriend and I were so so excited. It was our first new car. About 4:40 comes around (they close at 5) we still were just sitting around. Steve comes back and says, bad news we can't get a hold of some banks so you'll have to wait until Monday. I was so upset at that point so Steve brought his manager over to speak with us. He basically said we definitely could get the car he just is looking for the best payments. So I said okay, and we departed. Monday comes along and Bertera never calls me. Not even once. Come to find out Steve isn't even working that day. So I'm calling and calling to try to figure out what was going on. Finally I went down there and said I wanted my money back. The sales manager says whoa whoa you did get approved. He asked me to hear him out and I did. My payments were raised about 100 dollars more a month with a ridiculous interest rate. He then tried to convince me to get a Saturn Ion. Which the payments were still going to be ridiculously high. So I said I would just pay the high interest rate on the car I really did want. So David comes into the picture. He explains to me that I need to get all these documents and come up with 2,000 in a very short amount of time. I said fine, I'll do it. I come back with everything I needed. Steve is back and brings everything to his manager again. So we are sitting waiting around and Steve comes back and says, oh well there's people ahead of you that came in today so you're at the end of the list. Now it's a matter of it being your turn. I respect that there are other people there, but I've driven there three times, went through a bunch of stuff just to be at the end of the list?? No. I can't keep missing work to go back and forth from that place and there was absolutely no compromising! Steve then says my manager says you'll definitely get the car and I will personally deliver it on Monday. Okay. Monday comes around and there once again was another problem. I called them and said I was done. They wasted my time and gas to get there. When I called and asked for my money back David was extremely rude to me on the phone. He also admitted to doing things he shouldn't be doing. It was overall a bad experience and I wouldn't recommend them to anybody especially young people. More