Bertera Chevrolet

I went to Bertera Chevrolet in Palmer looking for a used pickup, after walking around the lot for some time I went inside looking for a salesman. I met Ed(never caught his last name), who was pleasant to d pickup, after walking around the lot for some time I went inside looking for a salesman. I met Ed(never caught his last name), who was pleasant to deal with, and told him what I was looking for. I was looking for a specific vehicle I had seen online, but had an open mind and figured I would look at some different trucks. Ed was not sure if the truck I was looking for was at this lot, or somewhere else(fair enough, it is a large dealership), so he looked into what was there. He found a newer, more expensive truck that I was going to love. I was hesitant regarding the price, but he assured me that because it was a newer truck, they could get me a lower interest rate, so the payments would be close to the same. Sounded reasonable so I took it for a test drive and put a deposit on it. I was told a deal should be all set, I just needed to bring in my trade-in. The next day, I spoke with Ed, he told me I got an approval, and would be happy with this deal, and when could I bring in my trade. I was planning on going there again on Saturday morning(this was a Thursday). The next day I got a call from Jason(again, never caught a last name), again I was told that I would be happy with the deal they were giving me, and they needed to see my trade, my plans had changed, so I told him I could come in that afternoon. When I got there Jason started to go over the great deal..... He told us that they would give me what I wanted for my trade, and my payments were going to be $150 over what I told them was my maximum monthly payment! He apologized, said he never saw the salesman's notes regarding what we wanted to pay. He left the office for a couple of minutes, came back with another no good offer, again he left, again another bad offer. I then told him how disappointed I was with the lack of communication going on in their business, and that I would take my business elsewhere. The next morning I looked at my bank statement only to find they had cashed my check for the deposit, I've bought a few cars in the past, and have never heard of a dealership cashing a deposit check before delivering the vehicle, but I guess that's how they work. In short after calling and speaking with Jason, he assured me to fax him a copy of the cancelled check and they would send me a refund check in the mail, plus an extra $25 to cover my wasted time and gas. He told me I should have it by Wednesday. I received my refund 2 weeks later, after emailing a copy of the cancelled check again. Also found the deal I was looking for, I spent less on a similar vehicle with a dealership that values their customers. More

Mike was great, no pressure, honest opinions, and he got us a good deal on a car that we love. He made the experience more fun and less stressful for us, thanks so much Mike! We'll recommend Bertera to anyo us a good deal on a car that we love. He made the experience more fun and less stressful for us, thanks so much Mike! We'll recommend Bertera to anyone, looking forward to continuing our business with them. More

My story might end up similar to those unhappy reviews, except I have yet to make the deal that the dealership's sales manager promised me. My hope is that through good communication, I can ask the dealer except I have yet to make the deal that the dealership's sales manager promised me. My hope is that through good communication, I can ask the dealer to stick to his word, and make the deal they promised me, that they seem to be trying to avoid. If they make the deal and stick to their word, I will come back on this review site, and post an honest conclusion to my experience whereby the dealership sticks to its contractual offer, and my legal acceptance that makes this a contract in this state. Went to look at a 2010 Silverado extended cab 4x4. Price was high, but add on sticker was worse. After some similar waiting around complaints that others mentioned before me, I was able to get to work with the sales manager and get to the monthly payments I needed, and what seems to be a fare offer on my trade. There were two rebates discussed in our negotiations. 1 was the current promotion for $4,000, and 2 a GM loyalty rebate for $1,000 because I am currently a GM owner. During the final stage of negotiation, the sales manager came and sat down with us, and said he wanted to know if he got me the deal I wanted, would I be a customer TODAY. I said, if you can get my payments to $380 mo, for 60 months, all I have to do is drop my son to work, and call the wife, and I'm pretty sure it's a done deal. He said, "Oh I can get you the $380 a month no problem, but will I earn your business today. Again, I said one call, and I will let you know TODAY. He was kind enough to offer me the vehicle to take for the night, but that didn't work out. I called the dealership back within 45 minutes to tell the salesman that I would be back in 30 minutes to do the deal as my wife and I agreed it was a good price for the truck and my trade. The salesman who was a decent guy throughout the whole process told me he would get the process started. 20 minutes later, he called me back and said they could not do the deal because the $1,000 rebate was not valid. Though I was upset, and had to think things over, I called back again and told the salesman I would pay the $1,000 in cash for the false rebate that I found on the web as he was right, it was not on any GM site that I found this rebate. He said again, he didn't know, he would have to check with the Sales Manager about the deal, and I said what do you mean, you made a contractual offer, I accepted and am willing to put the extra Thousand down for the rebate, and have not received a call back all day yesterday 4/13/10, and now I've called this morning to see what the status is, and I'm still waiting to hear. Trying to remain optimistic, but its difficult when you read the reviews on this website, and a few others. I'm hopeful that I will be able to post a good review for Bertera, and hopeful give some kind honest feedback to the GM as to my whole experience at Bertera Chevrolet. Stay Tuned......... Have not heard back from Bertera yet, so I'm off to a nice small hometown Chevy Dealer in Amherst, MA to see if they can help me bug my new Silverado. With Bank Pre-approval, a good trade, and some cash down plus taxes & reg. fees to boot, I never though this would be so difficult. While I was at the small Chevy dealer I got a call back from the Bertera Sales Manager, and he was a little overbearing as he spoke I felt that I was being cut off in the middle of my sentence each time. While I do agree there was no way this or any other dealership was going to get the amount of truck I was looking for into the $380 per month at 60 months. I disagree that I did not specify that I would only go 60 months on the loan. In fact, I specifically told the salesman and the Sales Manager that I was looking at 60 months firm. I went as far as to say to these folks when I first sat down, that I would not do the back and forth thing. I told them I would make my offer very clear, and if they could not do it, just shake my hand and say I tried, but could not get you there. Instead, I got a sales manager who calls me back with a bit of an edge to his attitude, and cutting me off impolitely each time I tried to explain my view. I eventually gave up trying to talk with the guy and said, if I need your services in the future, I'll call you, bye. The facts are, if he were so upfront and forthright, why, when he sat and said in a very confident voice "Oh I can get you to $380 no problem", but will I earn your business TODAY, did he fail to mention the terms associated with that payment all together. Isn't that one of the most important things a buyer needs to know before answering the magical question... "Will I Earn Your Business Today"? After reading the reviews on this web site, I am so grateful. With most folks, I could have worked past the minor issues of a not so clear conversation, but when the conversation gets uncomfortable, and then you read all the other reviews, you realize this may not be the best place to give my hard earned money. Combine everything above with the fact that this dealership has a Sales Manager dedicated to this web site, spending all day defending all the unhappy customers, and the really bad practice of using what Edmunds.com calls "The Rip-Off Sticker scam, you should really look at dealers with much higher customer satisfaction numbers. If you want to know about the Rip-Off Sticker Scam, go to http://www.edmunds.com/advice/buying/articles/161746/article.html It will explain how dealers use this dirty little ploy to bogusly inflate the sticker price, to force the public to pay more than the vehicle is actually even worth, placing you even further upside down in the loan to value range. This dealer has actually had a Rip-Off Sticker in every single vehicle I looked at that day. In closing, I placed a deposit with the little dealership in Amherst, because he was a gentlemen, even when he had to tell me what I didn't want to hear. He got me to my payments, though I did have to go to 72 months, but because he felt bad about my experience, he gave me the Z71 Silverado priced $1,800 more than the other dealer, at the same price they were going to sell me a lesser truck at a 72-75 month term. I did not trash this dealers ratings, because the salesman was not a bad guy, and I gave a good score for customer service because the girl who directs the incoming calls was very polite and friendly. My negative points were about the feeling of dishonesty between me and the dealer, as well as the Rip-Off Sticker thing. In the end I rated the price ok, as I do believe the final price would have been ok. Despite getting an even better deal elsewhere, I understand how our free market system works. More